XML 203 R92.htm IDEA: XBRL DOCUMENT v3.21.1
Trade and other receivables - Net (impairment losses) reversals (Details) - Trade and other receivables - EUR (€)
€ in Millions
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Net (impairment losses) reversals of trade and other receivables      
New or increased provisions € (343) € (620) € (498)
Net credit losses (36) (45) (37)
Reversals 153 233 120
Impairment loss on financial assets € (226) € (432) € (415)