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Trade and other receivables - Provision matrix (Details) - EUR (€) € in Millions | Dec. 31, 2021 | Dec. 31, 2020
--- | --- | ---
Trade and other receivables |  |
Trade and other receivables | € 18,850 | € 10,926
Expected loss | 14.90% | 22.40%
Gross carrying amount |  |
Trade and other receivables |  |
Trade and other receivables | € 22,163 | € 14,083
Accumulated impairment |  |
Trade and other receivables |  |
Trade and other receivables | (3,313) | (3,157)
Plenitude customers |  |
Trade and other receivables |  |
Trade and other receivables | € 2,007 | € 1,527
Expected loss | 22.80% | 29.70%
Plenitude customers | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | € 1,709 | € 1,245
Expected loss | 3.60% | 3.60%
Plenitude customers | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | € 113 | € 98
Expected loss | 16.30% | 19.00%
Plenitude customers | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | € 39 | € 31
Expected loss | 40.90% | 41.50%
Plenitude customers | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | € 48 | € 53
Expected loss | 52.00% | 51.80%
Plenitude customers | Over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | € 98 | € 100
Expected loss | 81.40% | 83.30%
Plenitude customers | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other receivables | € 2,601 | € 2,173
Plenitude customers | Gross carrying amount | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | 1,772 | 1,291
Plenitude customers | Gross carrying amount | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | 135 | 121
Plenitude customers | Gross carrying amount | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | 66 | 53
Plenitude customers | Gross carrying amount | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 100 | 110
Plenitude customers | Gross carrying amount | Over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 528 | 598
Plenitude customers | Accumulated impairment |  |
Trade and other receivables |  |
Trade and other receivables | (594) | (646)
Plenitude customers | Accumulated impairment | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | (63) | (46)
Plenitude customers | Accumulated impairment | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | (22) | (23)
Plenitude customers | Accumulated impairment | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | (27) | (22)
Plenitude customers | Accumulated impairment | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | (52) | (57)
Plenitude customers | Accumulated impairment | Over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | (430) | (498)
Plenitude customers | Retail customer | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other receivables | 1,845 | 1,778
Plenitude customers | Retail customer | Gross carrying amount | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | 1,291 | 1,155
Plenitude customers | Retail customer | Gross carrying amount | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | 70 | 105
Plenitude customers | Retail customer | Gross carrying amount | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | 55 | 50
Plenitude customers | Retail customer | Gross carrying amount | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 92 | 102
Plenitude customers | Retail customer | Gross carrying amount | Over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 337 | 366
Plenitude customers | Middle customer | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other receivables | 646 | 334
Plenitude customers | Middle customer | Gross carrying amount | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | 424 | 75
Plenitude customers | Middle customer | Gross carrying amount | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | 22 | 16
Plenitude customers | Middle customer | Gross carrying amount | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | 5 | 3
Plenitude customers | Middle customer | Gross carrying amount | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 7 | 8
Plenitude customers | Middle customer | Gross carrying amount | Over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 188 | 232
Plenitude customers | Other customers | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other receivables | 110 | 61
Plenitude customers | Other customers | Gross carrying amount | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | 57 | € 61
Plenitude customers | Other customers | Gross carrying amount | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | 43 |
Plenitude customers | Other customers | Gross carrying amount | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | 6 |
Plenitude customers | Other customers | Gross carrying amount | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 1 |
Plenitude customers | Other customers | Gross carrying amount | Over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | € 3 |

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- Definition The rate of expected credit losses, calculated as percentage of the gross carrying amount. Expected credit losses are the weighted average of credit losses with the respective risks of a default occurring as the weights. + References Reference 1: http://www.xbrl.org/2003/role/exampleRef -Name IFRS -Number 7 -IssueDate 2021-01-01 -Paragraph IG20D -URI http://eifrs.ifrs.org/eifrs/xifrs-link?type=IFRS&num=7&code=ifrs-tx-2021-en-r&anchor=para_IG20D&doctype=Implementation%20Guidance -URIDate 2021-03-24 Reference 2: http://www.xbrl.org/2003/role/exampleRef -Name IFRS -Number 7 -IssueDate 2021-01-01 -Paragraph 35N -URI http://eifrs.ifrs.org/eifrs/xifrs-link?type=IFRS&num=7&code=ifrs-tx-2021-en-r&anchor=para_35N&doctype=Standard -URIDate 2021-03-24 + Details
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