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Trade and other receivables - Provision matrix (Details) - EUR (€) € in Millions | Dec. 31, 2022 | Dec. 31, 2021
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Trade and other receivables |  |
Trade and other receivables | € 20,840 | € 18,850
Expected credit loss rate (as a percent) | 12.40% | 14.90%
Gross carrying amount |  |
Trade and other receivables |  |
Trade and other receivables | € 23,794 | € 22,163
Accumulated impairment |  |
Trade and other receivables |  |
Trade and other receivables | (2,954) | (3,313)
Plenitude customers |  |
Trade and other receivables |  |
Trade and other receivables | € 2,629 | € 2,007
Expected credit loss rate (as a percent) | 17.80% | 22.80%
Plenitude customers | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | € 2,518 | € 1,709
Expected credit loss rate (as a percent) | 3.20% | 3.60%
Plenitude customers | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | € 77 | € 113
Expected credit loss rate (as a percent) | 28.70% | 16.30%
Plenitude customers | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | € 20 | € 39
Expected credit loss rate (as a percent) | 60.80% | 40.90%
Plenitude customers | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | € 8 | € 48
Expected credit loss rate (as a percent) | 89.20% | 52.00%
Plenitude customers | Over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | € 6 | € 98
Expected credit loss rate (as a percent) | 98.40% | 81.40%
Plenitude customers | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other receivables | € 3,200 | € 2,601
Plenitude customers | Gross carrying amount | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | 2,601 | 1,772
Plenitude customers | Gross carrying amount | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | 108 | 135
Plenitude customers | Gross carrying amount | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | 51 | 66
Plenitude customers | Gross carrying amount | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 74 | 100
Plenitude customers | Gross carrying amount | Over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 366 | 528
Plenitude customers | Accumulated impairment |  |
Trade and other receivables |  |
Trade and other receivables | (571) | (594)
Plenitude customers | Accumulated impairment | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | (83) | (63)
Plenitude customers | Accumulated impairment | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | (31) | (22)
Plenitude customers | Accumulated impairment | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | (31) | (27)
Plenitude customers | Accumulated impairment | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | (66) | (52)
Plenitude customers | Accumulated impairment | Over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | (360) | (430)
Plenitude customers | Retail customer | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other receivables | 1,883 | 1,845
Plenitude customers | Retail customer | Gross carrying amount | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | 1,508 | 1,291
Plenitude customers | Retail customer | Gross carrying amount | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | 74 | 70
Plenitude customers | Retail customer | Gross carrying amount | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | 35 | 55
Plenitude customers | Retail customer | Gross carrying amount | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 63 | 92
Plenitude customers | Retail customer | Gross carrying amount | Over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 203 | 337
Plenitude customers | Middle customer | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other receivables | 870 | 646
Plenitude customers | Middle customer | Gross carrying amount | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | 657 | 424
Plenitude customers | Middle customer | Gross carrying amount | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | 33 | 22
Plenitude customers | Middle customer | Gross carrying amount | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | 11 | 5
Plenitude customers | Middle customer | Gross carrying amount | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 7 | 7
Plenitude customers | Middle customer | Gross carrying amount | Over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 162 | 188
Plenitude customers | Other customers | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other receivables | 447 | 110
Plenitude customers | Other customers | Gross carrying amount | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | 436 | 57
Plenitude customers | Other customers | Gross carrying amount | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | 1 | 43
Plenitude customers | Other customers | Gross carrying amount | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | 5 | 6
Plenitude customers | Other customers | Gross carrying amount | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 4 | 1
Plenitude customers | Other customers | Gross carrying amount | Over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | € 1 | € 3

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- Definition The rate of expected credit losses, calculated as percentage of the gross carrying amount. Expected credit losses are the weighted average of credit losses with the respective risks of a default occurring as the weights. + References Reference 1: http://www.xbrl.org/2003/role/exampleRef -Name IFRS -Number 7 -IssueDate 2022-03-24 -Paragraph 35N -URI https://taxonomy.ifrs.org/xifrs-link?type=IFRS&num=7&code=ifrs-tx-2022-en-r&anchor=para_35N&doctype=Standard -URIDate 2022-03-24 Reference 2: http://www.xbrl.org/2003/role/exampleRef -Name IFRS -Number 7 -IssueDate 2022-03-24 -Paragraph IG20D -URI https://taxonomy.ifrs.org/xifrs-link?type=IFRS&num=7&code=ifrs-tx-2022-en-r&anchor=para_IG20D&doctype=Implementation%20Guidance -URIDate 2022-03-24 + Details
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