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Trade and other receivables - Risk exposure and expected losses (Details) - EUR (€) € in Millions | Dec. 31, 2023 | Dec. 31, 2022
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Trade and other receivables |  |
Trade and other current receivables | € 16,551 | € 20,840
Expected loss (% net of counterpart risk mitigation factors) | 12.40% | 12.40%
Gross carrying amount |  |
Trade and other receivables |  |
Trade and other current receivables | € 18,889 | € 23,794
Accumulated impairment |  |
Trade and other receivables |  |
Trade and other current receivables | (2,338) | (2,954)
Performing receivables | Low risk |  |
Trade and other receivables |  |
Trade and other current receivables | € 4,876 | € 6,680
Expected loss (% net of counterpart risk mitigation factors) | 0.40% | 0.40%
Performing receivables | Low risk | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other current receivables | € 4,895 | € 6,703
Performing receivables | Low risk | Accumulated impairment |  |
Trade and other receivables |  |
Trade and other current receivables | (19) | (23)
Performing receivables | Medium Risk |  |
Trade and other receivables |  |
Trade and other current receivables | € 6,481 | € 9,378
Expected loss (% net of counterpart risk mitigation factors) | 1.10% | 1.80%
Performing receivables | Medium Risk | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other current receivables | € 6,553 | € 9,547
Performing receivables | Medium Risk | Accumulated impairment |  |
Trade and other receivables |  |
Trade and other current receivables | (72) | (169)
Performing receivables | High Risk |  |
Trade and other receivables |  |
Trade and other current receivables | € 486 | € 376
Expected loss (% net of counterpart risk mitigation factors) | 4.50% | 3.80%
Performing receivables | High Risk | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other current receivables | € 509 | € 391
Performing receivables | High Risk | Accumulated impairment |  |
Trade and other receivables |  |
Trade and other current receivables | (23) | (15)
Defaulted receivables |  |
Trade and other receivables |  |
Trade and other current receivables | € 2,269 | € 1,777
Expected loss (% net of counterpart risk mitigation factors) | 42.40% | 55.00%
Defaulted receivables | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other current receivables | € 3,937 | € 3,953
Defaulted receivables | Accumulated impairment |  |
Trade and other receivables |  |
Trade and other current receivables | (1,668) | (2,176)
Plenitude customers |  |
Trade and other receivables |  |
Trade and other current receivables | € 2,439 | € 2,629
Expected loss (% net of counterpart risk mitigation factors) | 18.60% | 17.80%
Plenitude customers | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other current receivables | € 2,995 | € 3,200
Plenitude customers | Accumulated impairment |  |
Trade and other receivables |  |
Trade and other current receivables | (556) | (571)
Business customers | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other current receivables | 10,120 | 14,746
Business customers | Performing receivables | Low risk | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other current receivables | 3,577 | 4,815
Business customers | Performing receivables | Medium Risk | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other current receivables | 5,303 | 7,970
Business customers | Performing receivables | High Risk | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other current receivables | 331 | 378
Business customers | Defaulted receivables | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other current receivables | 909 | 1,583
National Oil Companies and Public Administrations | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other current receivables | 3,455 | 3,315
National Oil Companies and Public Administrations | Performing receivables | Low risk | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other current receivables | 215 | 215
National Oil Companies and Public Administrations | Performing receivables | Medium Risk | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other current receivables | 634 | 852
National Oil Companies and Public Administrations | Performing receivables | High Risk | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other current receivables | 168 |
National Oil Companies and Public Administrations | Defaulted receivables | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other current receivables | 2,438 | 2,248
Other counterparties | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other current receivables | 5,314 | 5,733
Other counterparties | Performing receivables | Low risk | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other current receivables | 1,103 | 1,673
Other counterparties | Performing receivables | Medium Risk | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other current receivables | 616 | 725
Other counterparties | Performing receivables | High Risk | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other current receivables | 10 | 13
Other counterparties | Defaulted receivables | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other current receivables | 590 | 122
Other counterparties | Plenitude customers | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other current receivables | € 2,995 | € 3,200

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