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Trade and other receivables - Provision matrix (Details) - EUR (€) € in Millions | Dec. 31, 2023 | Dec. 31, 2022
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Trade and other receivables |  |
Trade and other receivables | € 16,551 | € 20,840
Expected credit loss rate (as a percent) | 12.40% | 12.40%
Gross carrying amount |  |
Trade and other receivables |  |
Trade and other receivables | € 18,889 | € 23,794
Accumulated impairment |  |
Trade and other receivables |  |
Trade and other receivables | (2,338) | (2,954)
Plenitude customers |  |
Trade and other receivables |  |
Trade and other receivables | € 2,439 | € 2,629
Expected credit loss rate (as a percent) | 18.60% | 17.80%
Plenitude customers | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | € 2,270 | € 2,518
Expected credit loss rate (as a percent) | 3.10% | 3.20%
Plenitude customers | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | € 110 | € 77
Expected credit loss rate (as a percent) | 26.70% | 28.70%
Plenitude customers | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | € 15 | € 20
Expected credit loss rate (as a percent) | 71.70% | 60.80%
Plenitude customers | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | € 32 | € 8
Expected credit loss rate (as a percent) | 70.40% | 89.20%
Plenitude customers | Over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | € 12 | € 6
Expected credit loss rate (as a percent) | 96.50% | 98.40%
Plenitude customers | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other receivables | € 2,995 | € 3,200
Plenitude customers | Gross carrying amount | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | 2,342 | 2,601
Plenitude customers | Gross carrying amount | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | 150 | 108
Plenitude customers | Gross carrying amount | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | 53 | 51
Plenitude customers | Gross carrying amount | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 108 | 74
Plenitude customers | Gross carrying amount | Over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 342 | 366
Plenitude customers | Accumulated impairment |  |
Trade and other receivables |  |
Trade and other receivables | (556) | (571)
Plenitude customers | Accumulated impairment | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | (72) | (83)
Plenitude customers | Accumulated impairment | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | (40) | (31)
Plenitude customers | Accumulated impairment | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | (38) | (31)
Plenitude customers | Accumulated impairment | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | (76) | (66)
Plenitude customers | Accumulated impairment | Over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | (330) | (360)
Plenitude customers | Retail customer | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other receivables | 1,929 | 1,883
Plenitude customers | Retail customer | Gross carrying amount | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | 1,477 | 1,508
Plenitude customers | Retail customer | Gross carrying amount | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | 107 | 74
Plenitude customers | Retail customer | Gross carrying amount | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | 45 | 35
Plenitude customers | Retail customer | Gross carrying amount | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 93 | 63
Plenitude customers | Retail customer | Gross carrying amount | Over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 207 | 203
Plenitude customers | Middle customer | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other receivables | 907 | 870
Plenitude customers | Middle customer | Gross carrying amount | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | 716 | 657
Plenitude customers | Middle customer | Gross carrying amount | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | 39 | 33
Plenitude customers | Middle customer | Gross carrying amount | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | 7 | 11
Plenitude customers | Middle customer | Gross carrying amount | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 11 | 7
Plenitude customers | Middle customer | Gross carrying amount | Over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 134 | 162
Plenitude customers | Other customers | Gross carrying amount |  |
Trade and other receivables |  |
Trade and other receivables | 159 | 447
Plenitude customers | Other customers | Gross carrying amount | Not-past due |  |
Trade and other receivables |  |
Trade and other receivables | 149 | 436
Plenitude customers | Other customers | Gross carrying amount | from 0 to 3 months |  |
Trade and other receivables |  |
Trade and other receivables | 4 | 1
Plenitude customers | Other customers | Gross carrying amount | from 3 to 6 months |  |
Trade and other receivables |  |
Trade and other receivables | 1 | 5
Plenitude customers | Other customers | Gross carrying amount | from 6 to 12 months |  |
Trade and other receivables |  |
Trade and other receivables | 4 | 4
Plenitude customers | Other customers | Gross carrying amount | Over 12 months |  |
Trade and other receivables |  |
Trade and other receivables | € 1 | € 1

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- Definition The rate of expected credit losses, calculated as percentage of the gross carrying amount. Expected credit losses are the weighted average of credit losses with the respective risks of a default occurring as the weights. + References Reference 1: http://www.xbrl.org/2003/role/exampleRef -Name IFRS -Number 7 -IssueDate 2023-01-01 -Paragraph 35N -URI https://taxonomy.ifrs.org/xifrs-link?type=IFRS&num=7&code=ifrs-tx-2023-en-r&anchor=para_35N&doctype=Standard -URIDate 2023-03-23 Reference 2: http://www.xbrl.org/2003/role/exampleRef -Name IFRS -Number 7 -IssueDate 2023-01-01 -Paragraph IG20D -URI https://taxonomy.ifrs.org/xifrs-link?type=IFRS&num=7&code=ifrs-tx-2023-en-r&anchor=para_IG20D&doctype=Implementation%20Guidance -URIDate 2023-03-23 + Details
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- Definition The amount of current trade receivables and current other receivables. [Refer: Current trade receivables; Other current receivables] + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Name IAS -Number 1 -IssueDate 2023-01-01 -Paragraph 54 -Subparagraph h -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2023-en-r&anchor=para_54_h&doctype=Standard -URIDate 2023-03-23 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Name IAS -Number 1 -IssueDate 2023-01-01 -Paragraph 78 -Subparagraph b -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2023-en-r&anchor=para_78_b&doctype=Standard -URIDate 2023-03-23 + Details
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