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Employees - Summary of Movements in Liabilities (Details) - EUR (€)
€ in Millions
12 Months Ended
Dec. 31, 2021
Dec. 31, 2020
Dec. 31, 2019
Disclosure of defined benefit plans [line items]      
Net defined benefit liability (asset) € 287 € (196)  
Current service cost (228) (223)  
Special termination benefits 15 37 € 5
Past service costs including losses/(gains) on curtailments 18 20  
Actuarial gains/(losses) arising from changes in demographic assumptions (4) 246  
Actuarial gains/(losses) arising from changes in financial assumptions 342 (1,414)  
Actuarial gain/(loss) arising from experience adjustments 126 (78)  
Benefit payments 0 0  
Other 1 (18)  
Currency retranslation 127 78  
Net defined benefit liability (asset) 2,993 287 (196)
Liabilities      
Disclosure of defined benefit plans [line items]      
Net defined benefit liability (asset) (23,719) (23,922)  
Current service cost (228) (223)  
Special termination benefits (15) (37)  
Past service costs including losses/(gains) on curtailments 18 20  
Settlements 1 74  
Interest income (354) (445)  
Actuarial gains/(losses) arising from changes in demographic assumptions (4) 246  
Actuarial gains/(losses) arising from changes in financial assumptions 342 (1,414)  
Actuarial gain/(loss) arising from experience adjustments 126 (78)  
Benefit payments 1,135 1,140  
Other 48 (38)  
Currency retranslation (1,000) 958  
Net defined benefit liability (asset) (23,650) (23,719) (23,922)
UK      
Disclosure of defined benefit plans [line items]      
Net defined benefit liability (asset) 1,351 1,121  
Current service cost (127) (114)  
Special termination benefits 0 0  
Past service costs including losses/(gains) on curtailments (1) 17  
Actuarial gains/(losses) arising from changes in demographic assumptions (2) (1)  
Actuarial gains/(losses) arising from changes in financial assumptions 225 (806)  
Actuarial gain/(loss) arising from experience adjustments 95 (67)  
Benefit payments 0 0  
Other 0 2  
Currency retranslation 126 (36)  
Net defined benefit liability (asset) 2,879 1,351 1,121
UK | Liabilities      
Disclosure of defined benefit plans [line items]      
Net defined benefit liability (asset) (11,148) (11,001)  
Current service cost (127) (114)  
Special termination benefits 0 0  
Past service costs including losses/(gains) on curtailments (1) 17  
Settlements 0 0  
Interest income (161) (208)  
Actuarial gains/(losses) arising from changes in demographic assumptions (2) (1)  
Actuarial gains/(losses) arising from changes in financial assumptions 225 (806)  
Actuarial gain/(loss) arising from experience adjustments 95 (67)  
Benefit payments 501 467  
Other 0 (44)  
Currency retranslation (835) 609  
Net defined benefit liability (asset) (11,453) (11,148) (11,001)
The Netherlands      
Disclosure of defined benefit plans [line items]      
Net defined benefit liability (asset) 527 425  
Current service cost (4) (3)  
Special termination benefits 0 0  
Past service costs including losses/(gains) on curtailments 0 0  
Actuarial gains/(losses) arising from changes in demographic assumptions (6) 245  
Actuarial gains/(losses) arising from changes in financial assumptions (23) (354)  
Actuarial gain/(loss) arising from experience adjustments 32 (6)  
Benefit payments 0 0  
Other 0 (3)  
Currency retranslation 0 0  
Net defined benefit liability (asset) 1,162 527 425
The Netherlands | Liabilities      
Disclosure of defined benefit plans [line items]      
Net defined benefit liability (asset) (5,060) (5,097)  
Current service cost (4) (3)  
Special termination benefits 0 0  
Past service costs including losses/(gains) on curtailments 0 0  
Settlements 0 0  
Interest income (35) (55)  
Actuarial gains/(losses) arising from changes in demographic assumptions (6) 245  
Actuarial gains/(losses) arising from changes in financial assumptions (23) (354)  
Actuarial gain/(loss) arising from experience adjustments 32 (6)  
Benefit payments 159 166  
Other 0 44  
Currency retranslation 0 0  
Net defined benefit liability (asset) (4,937) (5,060) (5,097)
Rest of world      
Disclosure of defined benefit plans [line items]      
Net defined benefit liability (asset) (1,591) (1,742)  
Current service cost (97) (106)  
Special termination benefits 15 37  
Past service costs including losses/(gains) on curtailments 19 3  
Actuarial gains/(losses) arising from changes in demographic assumptions 4 2  
Actuarial gains/(losses) arising from changes in financial assumptions 140 (254)  
Actuarial gain/(loss) arising from experience adjustments (1) (5)  
Benefit payments 0 0  
Other 1 (17)  
Currency retranslation 1 114  
Net defined benefit liability (asset) (1,048) (1,591) (1,742)
Rest of world | Liabilities      
Disclosure of defined benefit plans [line items]      
Net defined benefit liability (asset) (7,511) (7,824)  
Current service cost (97) (106)  
Special termination benefits (15) (37)  
Past service costs including losses/(gains) on curtailments 19 3  
Settlements 1 74  
Interest income (158) (182)  
Actuarial gains/(losses) arising from changes in demographic assumptions 4 2  
Actuarial gains/(losses) arising from changes in financial assumptions 140 (254)  
Actuarial gain/(loss) arising from experience adjustments (1) (5)  
Benefit payments 475 507  
Other 48 (38)  
Currency retranslation (165) 349  
Net defined benefit liability (asset) € (7,260) € (7,511) € (7,824)