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Employees - Summary of Movements in Liabilities (Details) - EUR (€)
€ in Millions
12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
Disclosure of defined benefit plans [line items]      
Net defined benefit liability (asset) € 2,569 € 2,993  
Gross service cost (128) (186)  
Special termination benefits 14 11 € 15
Past service costs including losses/(gains) on curtailments 3 0  
Actuarial gains/(losses) arising from changes in demographic assumptions 98 (24)  
Actuarial gains/(losses) arising from changes in financial assumptions (552) 6,914  
Actuarial gain/(loss) arising from experience adjustments (416) (760)  
Benefit payments 0 0  
Other 0 13  
Currency retranslation 186 (63)  
Net defined benefit liability (asset) 2,401 2,569 2,993
Increase (decrease) resulting from reclassification to defined benefit 0    
Present value of defined benefit obligation      
Disclosure of defined benefit plans [line items]      
Net defined benefit liability (asset) (16,564) (23,650)  
Gross service cost (128) (186)  
Special termination benefits (14) (11)  
Past service costs including losses/(gains) on curtailments 3 0  
Settlements 3 1  
Interest income (749) (452)  
Actuarial gains/(losses) arising from changes in demographic assumptions 98 (24)  
Actuarial gains/(losses) arising from changes in financial assumptions (552) 6,914  
Actuarial gain/(loss) arising from experience adjustments (416) (760)  
Benefit payments 1,122 1,184  
Other (371) 15  
Currency retranslation 46 405  
Net defined benefit liability (asset) (17,522) (16,564) (23,650)
Increase (decrease) resulting from reclassification to defined benefit 368    
UK      
Disclosure of defined benefit plans [line items]      
Net defined benefit liability (asset) 1,866 2,879  
Gross service cost (42) (86)  
Special termination benefits 0 0  
Past service costs including losses/(gains) on curtailments 0 0  
Actuarial gains/(losses) arising from changes in demographic assumptions 104 1  
Actuarial gains/(losses) arising from changes in financial assumptions (243) 4,196  
Actuarial gain/(loss) arising from experience adjustments (220) (276)  
Benefit payments 0 0  
Other 0 0  
Currency retranslation 44 (99)  
Net defined benefit liability (asset) 1,429 1,866 2,879
UK | Present value of defined benefit obligation      
Disclosure of defined benefit plans [line items]      
Net defined benefit liability (asset) (6,838) (11,453)  
Gross service cost (42) (86)  
Special termination benefits 0 0  
Past service costs including losses/(gains) on curtailments 0 0  
Settlements 0 0  
Interest income (335) (210)  
Actuarial gains/(losses) arising from changes in demographic assumptions 104 1  
Actuarial gains/(losses) arising from changes in financial assumptions (243) 4,196  
Actuarial gain/(loss) arising from experience adjustments (220) (276)  
Benefit payments 459 511  
Other 0 0  
Currency retranslation (135) 479  
Net defined benefit liability (asset) (7,250) (6,838) (11,453)
The Netherlands      
Disclosure of defined benefit plans [line items]      
Net defined benefit liability (asset) 1,609 1,162  
Gross service cost (5) (4)  
Special termination benefits 0 0  
Past service costs including losses/(gains) on curtailments 0 0  
Actuarial gains/(losses) arising from changes in demographic assumptions 0 (50)  
Actuarial gains/(losses) arising from changes in financial assumptions (236) 1,527  
Actuarial gain/(loss) arising from experience adjustments (99) (377)  
Benefit payments 0 0  
Other 0 (1)  
Currency retranslation 0 0  
Net defined benefit liability (asset) 1,483 1,609 1,162
The Netherlands | Present value of defined benefit obligation      
Disclosure of defined benefit plans [line items]      
Net defined benefit liability (asset) (3,734) (4,937)  
Gross service cost (5) (4)  
Special termination benefits 0 0  
Past service costs including losses/(gains) on curtailments 0 0  
Settlements 0 0  
Interest income (135) (54)  
Actuarial gains/(losses) arising from changes in demographic assumptions 0 (50)  
Actuarial gains/(losses) arising from changes in financial assumptions (236) 1,527  
Actuarial gain/(loss) arising from experience adjustments (99) (377)  
Benefit payments 178 161  
Other 0 0  
Currency retranslation 0 0  
Net defined benefit liability (asset) (4,031) (3,734) (4,937)
Rest of world      
Disclosure of defined benefit plans [line items]      
Net defined benefit liability (asset) (906) (1,048)  
Gross service cost (81) (96)  
Special termination benefits 14 11  
Past service costs including losses/(gains) on curtailments 3 0  
Actuarial gains/(losses) arising from changes in demographic assumptions (6) 25  
Actuarial gains/(losses) arising from changes in financial assumptions (73) 1,191  
Actuarial gain/(loss) arising from experience adjustments (97) (107)  
Benefit payments 0 0  
Other 0 14  
Currency retranslation 142 36  
Net defined benefit liability (asset) (511) (906) (1,048)
Rest of world | Present value of defined benefit obligation      
Disclosure of defined benefit plans [line items]      
Net defined benefit liability (asset) (5,992) (7,260)  
Gross service cost (81) (96)  
Special termination benefits (14) (11)  
Past service costs including losses/(gains) on curtailments 3 0  
Settlements 3 1  
Interest income (279) (188)  
Actuarial gains/(losses) arising from changes in demographic assumptions (6) 25  
Actuarial gains/(losses) arising from changes in financial assumptions (73) 1,191  
Actuarial gain/(loss) arising from experience adjustments (97) (107)  
Benefit payments 485 512  
Other (371) 15  
Currency retranslation 181 (74)  
Net defined benefit liability (asset) € (6,241) € (5,992) € (7,260)