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Operating expenses - Bonus awards (Details) - GBP (£) | 12 Months Ended
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Dec. 31, 2021 | Dec. 31, 2020 | Dec. 31, 2019
Operating expenses |  |  |
Total Bonus awards | £ 301,000,000 | £ 206,000,000 | £ 307,000,000
Bonus awards as a % of operating profit before tax | 7.00% | (83.00%) |
Proportion of bonus awards that are deferred | 87.00% | 83.00% |
Bonus awards |  |  |
Operating expenses |  |  |
Total Bonus awards | £ 301,000,000 | £ 206,000,000 |
Change % | 46.00% |  |
Non-deferred cash awards |  |  |
Operating expenses |  |  |
Total Bonus awards | £ 38,000,000 | 35,000,000 |
Change % | 9.00% |  |
Total deferred bonus awards |  |  |
Operating expenses |  |  |
Total Bonus awards | £ 263,000,000 | 171,000,000 |
Change % | 54.00% |  |
Deferred cash awards |  |  |
Operating expenses |  |  |
Total Bonus awards | £ 214,000,000 | £ 111,000,000 |
Change % | 93.00% |  |
Proportion of bonus awards that are deferred | 81.00% | 65.00% |
Deferred share awards |  |  |
Operating expenses |  |  |
Total Bonus awards | £ 49,000,000 | £ 60,000,000 |
Change % | (18.00%) |  |
Proportion of bonus awards that are deferred | 19.00% | 35.00% |
Maximum |  |  |
Operating expenses |  |  |
Cash awards | £ 2,000 |  |

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