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Operating expenses - Share-based payments (Details) £ / shares in Units, £ in Millions, shares in Millions, Options in Millions, Option in Millions, EquityInstruments in Millions | 12 Months Ended
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Dec. 31, 2021 GBP (£) EquityInstruments Options £ / shares shares | Dec. 31, 2020 GBP (£) EquityInstruments Option £ / shares shares | Dec. 31, 2019 GBP (£) EquityInstruments Option £ / shares shares
Sharesave |  |  |
Average exercise price |  |  |
At 1 January | £ / shares | £ 1.64 | £ 2.01 | £ 2.18
Granted | £ / shares | 1.80 | 1.12 | 1.78
Exercised | £ / shares | 1.76 | 1.83 | 2.83
Cancelled | £ / shares | 2.02 | 2.20 | 2.25
At 31 December | £ / shares | £ 1.61 | £ 1.64 | £ 2.01
Shares under option |  |  |
At 1 January | 96 | 84 | 75
Granted | 24 | 35 | 25
Exercised | (10) |  | (4)
Cancelled | (15) | (23) | (12)
At 31 December | 95 | 96 | 84
Vesting period | 6 months |  |
Options exercisable | 6 | 6.3 | 3.2
Weighted average share price | £ / shares | £ 2.19 | £ 1.57 | £ 2.49
Weighted average remaining contractual life of outstanding share options | 2 years 1 month 6 days | 2 years 3 months 18 days | 2 years 8 months 12 days
Fair value of options granted | £ 17 | £ 8 | £ 11
Sharesave | Minimum |  |  |
Shares under option |  |  |
Exercise price of outstanding share options | £ / shares | £ 1.12 | £ 1.12 | £ 1.68
Sharesave | Maximum |  |  |
Shares under option |  |  |
Exercise price of outstanding share options | £ / shares | £ 2.27 | £ 2.27 | £ 2.91
Deferred performance awards |  |  |
Shares under option |  |  |
Vesting period | 3 years |  |
Value at grant |  |  |
At 1 January | £ 169 | £ 196 | £ 233
Granted | 61 | 109 | 110
Forfeited | (10) | (5) | (10)
Vested | (88) | (131) | (137)
At 31 December | £ 132 | £ 169 | £ 196
Shares awarded |  |  |
At 1 January (in shares) | EquityInstruments | 77 | 76 | 92
Granted (in shares) | EquityInstruments | 32 | 67 | 42
Forfeited (in shares) | EquityInstruments | (5) | (2) | (4)
Vested/exercised (in shares) | EquityInstruments | (39) | (64) | (54)
At 31 December (in shares) | EquityInstruments | 65 | 77 | 76
Long-term incentives |  |  |
Value at grant |  |  |
At 1 January | £ 50 | £ 63 | £ 85
Granted | 6 | 14 | 15
Vested | (12) | (17) | (12)
Lapsed |  | (10) | (25)
At 31 December | £ 44 | £ 50 | £ 63
Shares awarded |  |  |
At 1 January (in shares) | EquityInstruments | 24 | 25 | 32
Granted (in shares) | EquityInstruments | 3 | 10 | 6
Vested/exercised (in shares) | EquityInstruments | (6) | (7) | (4)
Lapsed (in shares) | EquityInstruments |  | (4) | (9)
At 31 December (in shares) | EquityInstruments | 21 | 24 | 25
Options over shares |  |  |
At 1 January (in shares) | shares |  |  | 2
Lapsed (in shares) | shares |  |  | (2)
Market value of awards vested and exercised | £ 13 | £ 13 | £ 10
Vested options over shares exercisable | shares | 0 | 0 |

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