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Operating expenses - Continuing operations (Details) - employee | 12 Months Ended
--- | ---
Dec. 31, 2021 | Dec. 31, 2020 | Dec. 31, 2019
Number and average number of employees |  |  |
Average number of employees | 59,200 | 61,400 | 64,200
Temporary employees | 2,500 | 3,200 | 4,100
Number of employees | 57,800 | 59,200 | 62,200
UK |  |  |
Number and average number of employees |  |  |
Number of employees | 40,600 | 42,500 | 44,600
USA |  |  |
Number and average number of employees |  |  |
Number of employees | 300 | 300 | 400
India |  |  |
Number and average number of employees |  |  |
Number of employees | 13,500 | 13,200 | 13,500
Poland |  |  |
Number and average number of employees |  |  |
Number of employees | 1,400 | 1,200 | 1,300
Republic of Ireland |  |  |
Number and average number of employees |  |  |
Number of employees | 1,200 | 1,400 | 1,500
Rest of the World |  |  |
Number and average number of employees |  |  |
Number of employees | 800 | 600 | 900
Ulster Bank RoI |  |  |
Number and average number of employees |  |  |
Number of employees | 2,400 | 2,600 | 2,700
Operating segment | Retail Banking |  |  |
Number and average number of employees |  |  |
Number of employees | 15,800 | 17,200 | 19,600
Operating segment | Ulster Bank RoI |  |  |
Number and average number of employees |  |  |
Number of employees | 1,700 | 1,900 | 2,000
Operating segment | Commercial Banking |  |  |
Number and average number of employees |  |  |
Number of employees | 8,400 | 9,700 | 9,700
Operating segment | Private Banking |  |  |
Number and average number of employees |  |  |
Number of employees | 1,900 | 1,900 | 1,700
Operating segment | RBS International |  |  |
Number and average number of employees |  |  |
Number of employees | 1,400 | 1,500 | 1,600
Operating segment | NatWest Markets |  |  |
Number and average number of employees |  |  |
Number of employees | 1,600 | 2,100 | 5,000
Operating segment | Central items & other |  |  |
Number and average number of employees |  |  |
Number of employees | 27,000 | 24,900 | 22,600
Discontinued operations | Ulster Bank RoI |  |  |
Number and average number of employees |  |  |
Number of employees | 700 | 700 | 700

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