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Segmental analysis - Net fees and commissions (Details) - GBP (£)
£ in Millions
 12 Months Ended
Dec. 31, 2021
Dec. 31, 2020
Dec. 31, 2019
Fees and commissions receivable      
Payment services £ 971 £ 892 £ 1,095
Credit and debit card fees 522 460 623
Lending and financing 670 678 994
Brokerage 96 155 164
Investment management, trustee and fiduciary services 280 271 278
Underwriting fees 127 183 170
Other 32 83 21
Total 2,698 2,722 [1] 3,345 [1]
Fees and commissions payable (574) (722) [1] (848) [1]
Net fees and commissions 2,124 2,000 2,497
Retail Banking      
Fees and commissions receivable      
Payment services 306 264 292
Credit and debit card fees 344 299 427
Lending and financing 13 42 356
Brokerage 48 54 55
Investment management, trustee and fiduciary services 3 3 44
Other   1 2
Total 714 663 1,176
Fees and commissions payable (337) (284) (480)
Net fees and commissions 377 379 696
Ulster Bank RoI      
Fees and commissions receivable      
Payment services 53 57 60
Credit and debit card fees 19 21 28
Lending and financing 4 4 4
Brokerage   1 8
Investment management, trustee and fiduciary services 2 2 3
Other     4
Total 78 85 107
Fees and commissions payable (13) (8) (12)
Net fees and commissions 65 77 95
Commercial Banking      
Fees and commissions receivable      
Payment services 538 507 659
Credit and debit card fees 147 129 154
Lending and financing 515 505 510
Investment management, trustee and fiduciary services   1 3
Other 105 82 90
Total 1,305 1,224 1,416
Fees and commissions payable (147) (114) (104)
Net fees and commissions 1,158 1,110 1,312
Private Banking      
Fees and commissions receivable      
Payment services 35 28 33
Credit and debit card fees 10 9 12
Lending and financing 10 7 3
Brokerage 6 6 5
Investment management, trustee and fiduciary services 230 225 186
Other 35 26 27
Total 326 301 266
Fees and commissions payable (68) (44) (40)
Net fees and commissions 258 257 226
RBS International      
Fees and commissions receivable      
Payment services 19 18 27
Credit and debit card fees 2 2 2
Lending and financing 54 34 36
Brokerage 1 1  
Investment management, trustee and fiduciary services 45 38 41
Other 4 3 2
Total 125 96 108
Fees and commissions payable (1) (2) (2)
Net fees and commissions 124 94 106
NatWest Markets      
Fees and commissions receivable      
Payment services 20 18 24
Lending and financing 74 86 85
Brokerage 41 93 96
Investment management, trustee and fiduciary services   2 1
Underwriting fees 127 183 170
Other   4 69
Total 262 386 445
Fees and commissions payable (104) (287) (360)
Net fees and commissions 158 99 85
Central Items and other      
Fees and commissions receivable      
Other (112) (33) (173)
Total (112) (33) (173)
Fees and commissions payable 96 17 150
Net fees and commissions (16) (16) (23)
Total excluding Ulster Bank RoI      
Fees and commissions receivable      
Payment services 918 835 1,035
Credit and debit card fees 503 439 595
Lending and financing 666 674 990
Brokerage 96 154 156
Investment management, trustee and fiduciary services 278 269 275
Underwriting fees 127 183 170
Other 32 83 17
Total 2,620 2,637 3,238
Fees and commissions payable (561) (714) (836)
Net fees and commissions £ 2,059 £ 1,923 £ 2,402
[1] Comparative results have been re-presented from those previously published to reclassify certain items as discontinued operations as described in Note 8 to the consolidated financial statements.