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Segmental analysis - Operating profit or (loss) before tax (Details) - GBP (£) £ in Millions | 12 Months Ended
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Dec. 31, 2023 | Dec. 31, 2022 | Dec. 31, 2021
Segmental analysis |  |  |  |  |
Net interest income |  | £ 11,049 | £ 9,842 | £ 7,535 | [1],[2]
Net fees and commissions |  | 2,330 | 2,292 | 2,120 | [3]
Total income |  | 14,752 | 13,156 | 10,429 | [1]
Depreciation and amortisation |  | (934) | (833) | (923) | [1]
Impairment (losses)/releases |  | (578) | (337) | 1,173 | [1]
Operating profit before tax | [4] | 6,178 | 5,132 | 3,844 | [1]
Operating segment |  |  |  |  |
Segmental analysis |  |  |  |  |
Net interest income |  | 11,049 | 9,842 | 7,535 |
Net fees and commissions |  | 2,330 | 2,292 | 2,120 |
Other non-interest income |  | 1,373 | 1,022 | 774 |
Total income |  | 14,752 | 13,156 | 10,429 |
Depreciation and amortisation |  | (934) | (833) | (923) |
Other operating expenses |  | (7,062) | (6,854) | (6,835) |
Impairment (losses)/releases |  | (578) | (337) | 1,173 |
Operating profit before tax |  | 6,178 | 5,132 | 3,844 |
Retail Banking |  |  |  |  |
Segmental analysis |  |  |  |  |
Net fees and commissions |  | 427 | 422 | 377 |
Total income |  | 4,170 | 4,956 | 4,933 |
Retail Banking | Operating segment |  |  |  |  |
Segmental analysis |  |  |  |  |
Net interest income |  | 5,496 | 5,224 | 4,074 |
Net fees and commissions |  | 427 | 422 | 377 |
Other non-interest income |  | 8 |  | (6) |
Total income |  | 5,931 | 5,646 | 4,445 |
Depreciation and amortisation |  | (1) |  | (85) |
Other operating expenses |  | (2,827) | (2,593) | (2,428) |
Impairment (losses)/releases |  | (465) | (229) | 36 |
Operating profit before tax |  | 2,638 | 2,824 | 1,968 |
Private Banking |  |  |  |  |
Segmental analysis |  |  |  |  |
Net fees and commissions |  | 249 | 250 | 258 |
Total income |  | 327 | 778 | 801 |
Private Banking | Operating segment |  |  |  |  |
Segmental analysis |  |  |  |  |
Net interest income |  | 710 | 777 | 480 |
Net fees and commissions |  | 249 | 250 | 258 |
Other non-interest income |  | 31 | 29 | 78 |
Total income |  | 990 | 1,056 | 816 |
Depreciation and amortisation |  | (1) |  |  |
Other operating expenses |  | (684) | (622) | (520) |
Impairment (losses)/releases |  | (14) | 2 | 54 |
Operating profit before tax |  | 291 | 436 | 350 |
Commercial & Institutional |  |  |  |  |
Segmental analysis |  |  |  |  |
Net fees and commissions |  | 1,654 | 1,580 | 1,440 |
Total income |  | 7,730 | 5,920 | 4,634 |
Commercial & Institutional | Operating segment |  |  |  |  |
Segmental analysis |  |  |  |  |
Net interest income |  | 5,044 | 4,171 | 2,974 |
Net fees and commissions |  | 1,654 | 1,580 | 1,440 |
Other non-interest income |  | 723 | 662 | 424 |
Total income |  | 7,421 | 6,413 | 4,838 |
Depreciation and amortisation |  | (154) | (161) | (173) |
Other operating expenses |  | (3,937) | (3,583) | (3,584) |
Impairment (losses)/releases |  | (94) | (122) | 1,160 |
Operating profit before tax |  | 3,236 | 2,547 | 2,241 |
Central Items and other |  |  |  |  |
Segmental analysis |  |  |  |  |
Net fees and commissions |  |  | 40 | 45 |
Total income |  | 2,525 | 1,502 | 61 |
Central Items and other | Operating segment |  |  |  |  |
Segmental analysis |  |  |  |  |
Net interest income |  | (201) | (330) | 7 |
Net fees and commissions |  |  | 40 | 45 |
Other non-interest income |  | 611 | 331 | 278 |
Total income |  | 410 | 41 | 330 |
Depreciation and amortisation |  | (778) | (672) | (665) |
Other operating expenses |  | 386 | (56) | (303) |
Impairment (losses)/releases |  | (5) | 12 | (77) |
Operating profit before tax |  | £ 13 | £ (675) | £ (715) |
[1] | Comparative results have been re-presented from those previously published to reclassify certain items as discontinued operations as described in Note 8 to the consolidated financial statements.
[2] | Comparative results have been re-presented from those previously published to reclassify certain items as discontinued operations as described in Note 8 to the consolidated financial statements.
[3] | Comparative results have been re-presented from those previously published to reclassify certain items as discontinued operations as described in Note 8 to the consolidated financial statements.
[4] | Comparative results have been re-presented from those previously published to reclassify certain operations as discontinued operations as described in Note 8 to the consolidated financial statements.

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