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Operating expenses - Bonus awards (Details) - GBP (£) | 12 Months Ended
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Dec. 31, 2023 | Dec. 31, 2022 | Dec. 31, 2021
Operating expenses |  |  |
Total Bonus awards | £ 356,000,000 | £ 370,000,000 | £ 301,000,000
Bonus awards as a % of operating profit before tax | 5.00% | 7.00% |
Proportion of bonus awards that are deferred | 88.00% | 89.00% |
Bonus awards |  |  |
Operating expenses |  |  |
Total Bonus awards | £ 356,000,000 | £ 370,000,000 |
Change % | (4.00%) |  |
Non-deferred cash awards |  |  |
Operating expenses |  |  |
Total Bonus awards | £ 43,000,000 | 40,000,000 |
Change % | 8.00% |  |
Total deferred bonus awards |  |  |
Operating expenses |  |  |
Total Bonus awards | £ 313,000,000 | 330,000,000 |
Change % | (5.00%) |  |
Deferred cash awards |  |  |
Operating expenses |  |  |
Total Bonus awards | £ 262,000,000 | £ 270,000,000 |
Change % | (3.00%) |  |
Proportion of bonus awards that are deferred | 84.00% | 82.00% |
Deferred share awards |  |  |
Operating expenses |  |  |
Total Bonus awards | £ 51,000,000 | £ 60,000,000 |
Change % | (15.00%) |  |
Proportion of bonus awards that are deferred | 16.00% | 18.00% |
Maximum |  |  |
Operating expenses |  |  |
Cash awards | £ 2,000 |  |

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