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Segmental analysis (Tables)

12 Months Ended

Dec. 31, 2023

Segmental analysis

Schedule of operating segments


								Central
		Retail		Private		Commercial &		items
		Banking		Banking		Institutional		& other		Total
2023		£m		£m		£m		£m		£m
Continuing operations
Net interest income		5,496		710		5,044		(201)		11,049
Net fees and commissions		427		249		1,654		—		2,330
Other non-interest income		8		31		723		611		1,373
Total income		5,931		990		7,421		410		14,752
Depreciation and amortisation		(1)		(1)		(154)		(778)		(934)
Other operating expenses		(2,827)		(684)		(3,937)		386		(7,062)
Impairment losses		(465)		(14)		(94)		(5)		(578)
Operating profit		2,638		291		3,236		13		6,178


2022
Continuing operations
Net interest income		5,224		777		4,171		(330)		9,842
Net fees and commissions		422		250		1,580		40		2,292
Other non-interest income		—		29		662		331		1,022
Total income		5,646		1,056		6,413		41		13,156
Depreciation and amortisation		—		—		(161)		(672)		(833)
Other operating expenses		(2,593)		(622)		(3,583)		(56)		(6,854)
Impairment (losses)/releases		(229)		2		(122)		12		(337)
Operating profit/(loss)		2,824		436		2,547		(675)		5,132
2021
Continuing operations
Net interest income		4,074		480		2,974		7		7,535
Net fees and commissions		377		258		1,440		45		2,120
Other non-interest income		(6)		78		424		278		774
Total income		4,445		816		4,838		330		10,429
Depreciation and amortisation		(85)		-		(173)		(665)		(923)
Other operating expenses		(2,428)		(520)		(3,584)		(303)		(6,835)
Impairment releases/(losses)		36		54		1,160		(77)		1,173
Operating profit/(loss)		1,968		350		2,241		(715)		3,844

4 Segmental analysis continued


Total revenue ⁽¹⁾
								Central
		Retail		Private		Commercial &		items &
		Banking		Banking		Institutional		other		Total
2023		£m		£m		£m		£m		£m
Continuing operations
External		7,366		1,157		12,519		4,340		25,382
Inter-segmental (4)		5		1,000		(1,602)		597		—
Total		7,371		2,157		10,917		4,937		25,382

2022
Continuing operations
External		5,773		874		7,258		2,669		16,574
Inter-segmental (4)		—		389		(395)		6		—
Total		5,773		1,263		6,863		2,675		16,574


2021
Continuing operations
External		5,415		792		5,189		1,306		12,702
Inter-segmental (4)		18		127		102		(247)		—
Total		5,433		919		5,291		1,059		12,702


Total income
								Central
		Retail		Private		Commercial &		items &
		Banking		Banking		Institutional		other		Total
2023		£m		£m		£m		£m		£m
Continuing operations
External		4,170		327		7,730		2,525		14,752
Inter-segmental (4)		1,761		663		(309)		(2,115)		—
Total		5,931		990		7,421		410		14,752

2022
Continuing operations
External		4,956		778		5,920		1,502		13,156
Inter-segmental (4)		690		278		493		(1,461)		—
Total		5,646		1,056		6,413		41		13,156

2021
Continuing operations
External		4,933		801		4,634		61		10,429
Inter-segmental (4)		(488)		15		204		269		—
Total		4,445		816		4,838		330		10,429

For the notes to this table refer to page 64.


								Central
		Retail		Private		Commercial &		items
		Banking		Banking		Institutional		& other		Total
2023		£m		£m		£m		£m		£m
Continuing operations
Fees and commissions receivable
- Payment services		324		32		671		3		1,030
- Credit and debit card fees		400		13		260		3		676
- Lending and financing		14		5		709		1		729
- Brokerage		35		6		42		—		83
- Investment management, trustee and fiduciary services (2)		2		209		45		10		266
- Underwriting fees		—		—		123		—		123
- Other		4		5		73		(6)		76
Total		779		270		1,923		11		2,983
Fees and commissions payable		(352)		(21)		(269)		(11)		(653)
Net fees and commissions		427		249		1,654		—		2,330

2022
Continuing operations
Fees and commissions receivable
- Payment services		314		25		642		43		1,024
- Credit and debit card fees		401		15		227		18		661
- Lending and financing		17		8		673		3		701
- Brokerage		43		6		44		—		93
- Investment management, trustee and fiduciary services (2)		4		219		46		—		269
- Underwriting fees		—		—		120		—		120
- Other		—		3		88		(44)		47
Total		779		276		1,840		20		2,915
Fees and commissions payable		(357)		(26)		(260)		20		(623)
Net fees and commissions		422		250		1,580		40		2,292

2021
Fees and commissions receivable
- Payment services		306		35		577		49		967
- Credit and debit card fees		344		10		149		19		522
- Lending and financing		13		10		643		4		670
- Brokerage		48		6		42		—		96
- Investment management, trustee and fiduciary services (2)		3		230		45		2		280
- Underwriting fees		—		—		127		—		127
- Other		—		35		109		(112)		32
Total		714		326		1,692		(38)		2,694
Fees and commissions payable		(337)		(68)		(252)		83		(574)
Net fees and commissions		377		258		1,440		45		2,120

For the notes to this table refer to page 64.

4 Segmental analysis continued


		2023				2022				2021
		Assets		Liabilities		Assets		Liabilities		Assets		Liabilities
		£m		£m		£m		£m		£m		£m
Retail Banking		228,684		191,936		226,375		192,282		209,973		192,715
Private Banking		26,894		37,806		29,867		41,491		29,854		39,388
Commercial & Institutional		384,958		359,766		404,817		383,768		425,718		411,757
Central items & other		52,137		65,977		58,994		66,016		116,447		96,329
Total		692,673		655,485		720,053		683,557		781,992		740,189

Schedule of geographical segments


		UK		USA		Europe		RoW		Total
2023		£m		£m		£m		£m		£m
Continuing operations
Total revenue		24,096		167		1,016		103		25,382
Interest receivable		20,192		39		774		21		21,026
Interest payable		(9,500)		(1)		(472)		(4)		(9,977)
Net fees and commissions		2,052		49		172		57		2,330
Trading income		704		66		1		23		794
Other operating income		556		(10)		30		3		579
Total income (3)		14,004		143		505		100		14,752
Operating profit/(loss) before tax		6,196		45		(149)		86		6,178
Total assets		610,831		23,725		56,001		2,116		692,673
Total liabilities		594,250		22,106		37,506		1,623		655,485
Contingent liabilities and commitments		112,199		—		7,411		21		119,631

2022
Continuing operations
Total revenue		15,795		117		558		104		16,574
Interest receivable		12,242		37		344		14		12,637
Interest payable		(2,567)		(2)		(221)		(5)		(2,795)
Net fees and commissions		1,983		44		207		58		2,292
Trading income		1,208		1		(104)		28		1,133
Other operating income		(140)		14		12		3		(111)
Total income (3)		12,726		94		238		98		13,156
Operating profit/(loss) before tax		5,716		(46)		(620)		82		5,132
Total assets		589,758		25,979		101,164		3,152		720,053
Total liabilities		579,476		27,039		75,092		1,950		683,557
Contingent liabilities and commitments		117,915		—		8,649		17		126,581

2021
Continuing operations
Total revenue		12,100		87		482		33		12,702
Interest receivable		8,949		20		257		8		9,234
Interest payable		(1,483)		(2)		(211)		(3)		(1,699)
Net fees and commissions		1,820		27		231		42		2,120
Trading income		247		53		(1)		24		323
Other operating income		387		2		62		—		451
Total income (3)		9,920		100		338		71		10,429
Operating (loss)/profit before tax		4,143		48		(387)		40		3,844
Total assets		693,221		21,776		64,415		2,580		781,992
Total liabilities		676,684		23,286		38,835		1,384		740,189
Contingent liabilities and commitments		117,225		1		8,114		27		125,367

(1)	Total revenue comprises interest receivable, fees and commissions receivable, income from trading activities and other operating income.

(2)	Comparisons with prior periods are affected by the transfer of the Private Client Advice business to Private Banking from 1 January 2021.

(3)	Total income excludes internal service fee income which has been calculated on a cost plus mark-up basis.

(4)	Revenue and income from transactions between segments of the group are now reported as inter-segment in both the current and comparative information.