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Segmental analysis - Net fees and commissions (Details) - GBP (£)
£ in Millions
 12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
Fees and commissions receivable      
Payment services £ 1,030 £ 1,024 £ 967
Credit and debit card fees 676 661 522
Lending and financing 729 701 670
Brokerage 83 93 96
Investment management, trustee and fiduciary services 266 269 280
Underwriting fees 123 120 127
Other 76 47 32
Total 2,983 2,915 2,694 [1]
Fees and commissions payable (653) (623) (574) [1]
Net fees and commissions 2,330 2,292 2,120 [2]
Operating segment      
Fees and commissions receivable      
Net fees and commissions 2,330 2,292 2,120
Retail Banking      
Fees and commissions receivable      
Payment services 324 314 306
Credit and debit card fees 400 401 344
Lending and financing 14 17 13
Brokerage 35 43 48
Investment management, trustee and fiduciary services 2 4 3
Other 4    
Total 779 779 714
Fees and commissions payable (352) (357) (337)
Net fees and commissions 427 422 377
Retail Banking | Operating segment      
Fees and commissions receivable      
Net fees and commissions 427 422 377
Private Banking      
Fees and commissions receivable      
Payment services 32 25 35
Credit and debit card fees 13 15 10
Lending and financing 5 8 10
Brokerage 6 6 6
Investment management, trustee and fiduciary services 209 219 230
Other 5 3 35
Total 270 276 326
Fees and commissions payable (21) (26) (68)
Net fees and commissions 249 250 258
Private Banking | Operating segment      
Fees and commissions receivable      
Net fees and commissions 249 250 258
Commercial & Institutional      
Fees and commissions receivable      
Payment services 671 642 577
Credit and debit card fees 260 227 149
Lending and financing 709 673 643
Brokerage 42 44 42
Investment management, trustee and fiduciary services 45 46 45
Underwriting fees 123 120 127
Other 73 88 109
Total 1,923 1,840 1,692
Fees and commissions payable (269) (260) (252)
Net fees and commissions 1,654 1,580 1,440
Commercial & Institutional | Operating segment      
Fees and commissions receivable      
Net fees and commissions 1,654 1,580 1,440
Central Items and other      
Fees and commissions receivable      
Payment services 3 43 49
Credit and debit card fees 3 18 19
Lending and financing 1 3 4
Investment management, trustee and fiduciary services 10   2
Other (6) (44) (112)
Total 11 20 (38)
Fees and commissions payable £ (11) 20 83
Net fees and commissions   40 45
Central Items and other | Operating segment      
Fees and commissions receivable      
Net fees and commissions   £ 40 £ 45
[1] Comparative results have been re-presented from those previously published to reclassify certain items as discontinued operations as described in Note 8 to the consolidated financial statements.
[2] Comparative results have been re-presented from those previously published to reclassify certain items as discontinued operations as described in Note 8 to the consolidated financial statements.