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Operating expenses - Bonus awards (Details) - GBP (£) | 12 Months Ended
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Dec. 31, 2024 | Dec. 31, 2023 | Dec. 31, 2022
Operating expenses |  |  |
Total Bonus awards | £ 448,000,000 | £ 356,000,000 | £ 370,000,000
Bonus awards as a % of operating profit before tax and bonus awards | 7.00% | 5.00% |
March cash award per employee | £ 2,000 |  |
Bonus awards |  |  |
Operating expenses |  |  |
Total Bonus awards | £ 448,000,000 | £ 356,000,000 |
Change % | 26.00% |  |
March awards |  |  |
Operating expenses |  |  |
Total Bonus awards | £ 63,000,000 | 43,000,000 |
Change % | 47.00% |  |
Total deferred bonus awards |  |  |
Operating expenses |  |  |
Total Bonus awards | £ 385,000,000 | 313,000,000 |
Change % | 23.00% |  |
Deferred cash awards |  |  |
Operating expenses |  |  |
Total Bonus awards | £ 324,000,000 | £ 262,000,000 |
Change % | 24.00% |  |
Proportion of bonus awards that are deferred | 86.00% | 86.00% |
Deferred share awards |  |  |
Operating expenses |  |  |
Total Bonus awards | £ 61,000,000 | £ 51,000,000 |
Change % | 20.00% |  |
Proportion of bonus awards that are deferred | 14.00% | 14.00% |

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