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Operating expenses - Average number of employees (Details) £ in Millions | 12 Months Ended
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Dec. 31, 2024 GBP (£) employee | Dec. 31, 2023 GBP (£) employee | Dec. 31, 2022 GBP (£) employee
Number and average number of employees |  |  |
Average number of employees | 60,700 | 61,500 | 60,000
Average number of temporary employees | 1,400 | 2,100 | 2,500
Number of employees | 59,700 | 61,600 | 61,000
Other administrative expenses | £ | £ (1,677) | £ (1,899) | £ (1,925)
UK |  |  |
Number and average number of employees |  |  |
Number of employees | 40,100 | 41,500 | 41,200
INDIA |  |  |
Number and average number of employees |  |  |
Number of employees | 17,600 | 16,900 | 15,700
POLAND |  |  |
Number and average number of employees |  |  |
Number of employees | 800 | 1,500 | 1,500
USA |  |  |
Number and average number of employees |  |  |
Number of employees | 300 | 300 | 300
Republic of Ireland |  |  |
Number and average number of employees |  |  |
Number of employees | 100 | 400 | 1,400
Rest of the World |  |  |
Number and average number of employees |  |  |
Number of employees | 800 | 1,000 | 900
Ulster Bank RoI |  |  |
Number and average number of employees |  |  |
Number of employees | 200 | 500 | 2,200
Operating segment | Retail Banking |  |  |
Number and average number of employees |  |  |
Number of employees | 13,000 | 14,300 | 15,100
Operating segment | Private Banking |  |  |
Number and average number of employees |  |  |
Number of employees | 2,200 | 2,400 | 2,300
Operating segment | Commercial & Institutional |  |  |
Number and average number of employees |  |  |
Number of employees | 12,700 | 12,400 | 12,200
Operating segment | Central items & other |  |  |
Number and average number of employees |  |  |
Number of employees | 31,800 | 32,500 | 31,400
Discontinued operations | Ulster Bank RoI |  |  |
Number and average number of employees |  |  |
Number of employees | 0 | 0 | 400

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- Definition The number of personnel employed by the entity at a date. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 1 -IssueDate 2024-01-01 -Paragraph 112 -Subparagraph c -URI https://taxonomy.ifrs.org/xifrs-link?type=IAS&num=1&code=ifrs-tx-2024-en-r&anchor=para_112_c&doctype=Standard -URIDate 2024-03-27 + Details
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