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Segmental analysis - Net fees and commissions (Details) - GBP (£)
£ in Millions
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Fees and commissions receivable      
Payment services £ 1,059 £ 1,030 £ 1,024
Credit and debit card fees 681 676 661
Lending and financing 794 729 701
Brokerage 89 83 93
Investment management, trustee and fiduciary services 304 266 269
Underwriting fees 155 123 120
Other 93 76 47
Total 3,175 2,983 2,915
Fees and commissions payable (708) (653) (623)
Net fees and commissions 2,467 2,330 2,292
Operating segment      
Fees and commissions receivable      
Net fees and commissions 2,467 2,330 2,292
Retail Banking      
Fees and commissions receivable      
Payment services 322 324 314
Credit and debit card fees 402 400 401
Lending and financing 18 14 17
Brokerage 34 35 43
Investment management, trustee and fiduciary services 2 2 4
Other 7 4  
Total 785 779 779
Fees and commissions payable (377) (352) (357)
Net fees and commissions 408 427 422
Retail Banking | Operating segment      
Fees and commissions receivable      
Net fees and commissions 408 427 422
Private Banking      
Fees and commissions receivable      
Payment services 37 32 25
Credit and debit card fees 13 13 15
Lending and financing 5 5 8
Brokerage 9 6 6
Investment management, trustee and fiduciary services 235 209 219
Other 11 5 3
Total 310 270 276
Fees and commissions payable (20) (21) (26)
Net fees and commissions 290 249 250
Private Banking | Operating segment      
Fees and commissions receivable      
Net fees and commissions 290 249 250
Commercial & Institutional      
Fees and commissions receivable      
Payment services 700 671 642
Credit and debit card fees 261 260 227
Lending and financing 771 709 673
Brokerage 46 42 44
Investment management, trustee and fiduciary services 48 45 46
Underwriting fees 155 123 120
Other 95 73 88
Total 2,076 1,923 1,840
Fees and commissions payable (311) (269) (260)
Net fees and commissions 1,765 1,654 1,580
Commercial & Institutional | Operating segment      
Fees and commissions receivable      
Net fees and commissions 1,765 1,654 1,580
Central Items and other      
Fees and commissions receivable      
Payment services   3 43
Credit and debit card fees 5 3 18
Lending and financing   1 3
Investment management, trustee and fiduciary services 19 10  
Other (20) (6) (44)
Total 4 11 20
Fees and commissions payable   £ (11) 20
Net fees and commissions 4   40
Central Items and other | Operating segment      
Fees and commissions receivable      
Net fees and commissions £ 4   £ 40