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Insurance service expenses and other expenditure - Outstanding options and awards (Details)
EquityInstruments in Millions
 12 Months Ended
Dec. 31, 2024
Options
EquityInstruments
£ / shares
Dec. 31, 2023
Options
EquityInstruments
£ / shares
Dec. 31, 2022
EquityInstruments
Options
£ / shares
Number of awards      
Weighted average share price £ 7.14 £ 10.46 £ 10.33
Sharesave and ISSOSNE      
Number of options      
Balance at beginning of year | Options 1,671,215 1,900,000 2,000,000
Granted | Options 600,000 400,000 500,000
Exercised | Options (100,000) (300,000) (300,000)
Cancelled | Options (500,000) (300,000) (300,000)
Balance at end of year | Options 1,660,096 1,671,215 1,900,000
Options immediately exercisable at end of year | Options 200,000 200,000 300,000
Weighted average exercise price      
Balance at beginning of year £ 9.5 £ 10.43 £ 11.6
Granted 5.3 7.8 7.4
Exercised 7.4 11.6 11.2
Forfeited 7.6 7.8 10.8
Cancelled 10.2 12 12.7
Lapsed/expired 9.4 10.4 13
Balance at end of year 7.84 9.5 10.43
Options immediately exercisable at end of year £ 11.57 £ 10.82 £ 12.48
Incentive plans      
Number of awards      
Balance at beginning of year | EquityInstruments 14.3 21.0 24.6
Granted | EquityInstruments 10.9 6.3 6.5
Exercised | EquityInstruments (6.6) (10.1) (7.2)
Forfeited | EquityInstruments (0.5) (1.7) (1.1)
Cancelled | EquityInstruments   (0.1) (0.1)
Lapsed/expired | EquityInstruments (0.6) (1.1) (1.7)
Balance at end of year | EquityInstruments 17.5 14.3 21.0