A major breach in cyber systems or information security could adversely impact the Group's business operations and/ or result in a major data loss adversely impacting the Group's reputation. Change in level of risk No material change |
The Group's customer and employee data, Burberry.com business, digital strategy and operations mean that it is critical that the Group's technology is robust, its systems are secure and data protected. Sensitive data faces the threat of misappropriation and a breach of cyber-security on key business systems could also affect business operations. Strategic link All key strategies |
Information systems and cyber-security continued to receive substantial Audit Committee focus during the year to ensure that the Group's response to this developing risk is appropriate. Investment in the ongoing cyber-security programme continued and a four-year security strategy was reviewed and approved by the Audit Committee. A new Information and IT security team was put in place. Ongoing activities to detect and investigate threats and incidents including with the support of key technology partners and suppliers. Evaluation and testing of cyber-security using specialist third parties and of the crisis management and wider business continuity plans. |
The outlook for the luxury sector remains uncertain. Change in level of risk No material change |
Changes and events in the external market or environment could impact the Group's performance and the delivery of its strategies. These changes or events could include: (i) a sustained economic slowdown, which adversely impacts the Group's customers, suppliers and operations; (ii) a change in consumer behaviour or other events, which adversely impact consumer demand particularly in relation to key consumer groups who make a significant contribution to Group revenues; and (iii) increasing global economic uncertainty including matters such as Brexit which could have an impact on economic growth and adversely impact the Group or give rise to additional costs relating to movements of inventory within the supply chain. Strategic link Productive Space, E-Commerce Leadership |
With the outlook for demand in the luxury sector remaining uncertain and underlying cost pressures persisting for the sector, in May 2016 the Group outlined its productivity and efficiency agenda and its plans to optimise future organic revenue growth opportunities. The global reach of the Group helps to mitigate local economic and geopolitical risks. The Group focuses on engaging consumers through the Brand and realising its opportunities among key consumer groups and geographic markets. The Group's financial reporting and review processes are designed to highlight any change in ongoing sales performance to enable action planning to address underperformance. Counterparty credit checks are in place for all key customers and suppliers and flexible payment terms are used to assist suppliers as required. Group Treasury monitors the credit ratings of financial institutions which hold Group deposits to enable the Group to take appropriate action should there be a downgrade in their credit ratings. The Group would seek to mitigate any adverse cost impacts arising as a result of Brexit, through optimisation of operations within the supply chain. |
Inability of the |
The growth and productivity and efficiency |
The Senior Leadership Team is accountable for the conduct of |
organisation to |
programme is being implemented to optimise |
this programme and the delivery of the outcomes in accordance |
successfully deliver |
future organic revenue growth opportunities |
with the plan approved by the Board. |
the growth and productivity and efficiency programme without compromising business as usual. |
and to deliver productivity and efficiencies, particularly through ways of working. The failure to effectively manage this programme could adversely impact the delivery of the Group's strategies, the anticipated productivity and efficiency improvements, and its operations and return |
A Transformation Management Office ('TMO') has been established to drive and coordinate delivery and to monitor risks of each of the major programmes underway. Progress of the delivery of the programme is subject to regular review by the Board. The Board also approves the Group's strategies, its three-year plan and annual budget. |
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on investments. The Group's systems of |
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internal control will need to be maintained. |
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Change in level of risk |
Strategic link |
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Decreased risk |
All key strategies |
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Loss of key management |
Insufficient capability and capacity in senior |
The Inspired People strategy has been established to oversee |
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or the inability to |
management and insufficient employees |
the Group's organisational capability requirements, culture |
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attract and retain |
with the right skills may limit the Group's |
and engagement, equality and wellbeing, talent development, |
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key employees. |
ability to execute the Group's strategies |
training and reward and recognition. |
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and change programme. |
The Board and Audit Committee regularly review key talent |
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The period of change may result in a loss of |
and resource risks. |
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key individuals or the inability to recruit and retain individuals with the relevant talent and experience, which could disrupt the operation of the business and adversely impact the Group's ability to deliver its strategies. |
There is a programme of clear and open engagement with employees to promote an environment of trust and honesty. Competitive incentive arrangements currently exist, with specific initiatives in place designed to retain key individuals. |
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Brexit may have an adverse impact on the Group's UK workforce which includes EU nationals, including within senior |
Recruitment is ongoing and talent review and succession planning programmes are in place and are regularly reviewed and updated. |
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management. |
The Group would seek to mitigate any adverse impacts on its |
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UK workforce arising from Brexit. The Group's Brexit Steering |
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Change in level of risk |
Strategic link |
Committee will keep this under review. |
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Amended risk |
All key strategies |
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Sustained breaches of |
Trade marks and other intellectual property |
The Group's global Brand Protection team is responsible for |
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the Group's intellectual |
('IP') rights are fundamentally important to the |
the Group's brand protection efforts globally, including in the |
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property rights and |
Group's reputation, success and competitive |
digital environment. Where infringements are identified these are |
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unauthorised sale of |
position. Unauthorised use of these, as |
addressed through a mixture of criminal and civil legal action and |
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Burberry products. |
well as the unauthorised sale of Burberry |
negotiated settlement. IP rights are driven largely by national laws |
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products and distribution of counterfeit |
which afford varying degrees of protection and enforcement |
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products, damages the Burberry brand |
priorities depending on the country. |
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image and profits. |
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Change in level of risk |
Strategic link |
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No material change |
Product Focus, Productive Space, E-Commerce |
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Leadership |
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Chinese consumer |
A significant proportion of the Group's |
The global reach of the Group helps to mitigate reliance on |
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spending patterns |
sales are to Chinese consumers globally. |
particular consumers. In addition, the Group continues to |
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significantly change |
Consequently, any change to Chinese |
focus on engaging with the Chinese luxury consumer, both |
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adversely impacting |
consumer tastes or the economic, regulatory, |
in China and while travelling abroad. |
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the Group's revenues. |
social and/or political environment in China |
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could adversely impact this consumer group's |
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disposable income, confidence and travel, |
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which could impact the Group's revenue |
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and profits. |
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Change in level of risk |
Strategic link |
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No material change |
Product Focus, Productive Space, E-Commerce |
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Leadership, Operational Excellence |
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Volatility in foreign |
The Group operates on a global basis and |
The Group seeks to hedge anticipated foreign currency |
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exchange rates could |
earns revenues, incurs costs and makes |
transactional cash flows using financial instruments. These are |
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have a significant |
investments in a number of currencies. |
mainly in the Group's centralised supply chain and wholesale |
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impact on the Group's |
The Group's financial results are reported in |
and Beauty businesses. The Group does not hedge intra-group |
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reported results. |
Sterling. The majority of reported revenues |
foreign currency transactions at present. The Group monitors the |
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are earned in non-Sterling currencies, with |
desirability of hedging the net assets of non-Sterling subsidiaries |
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a significant proportion of costs in Sterling. |
when translated into Sterling for reporting purposes, but the |
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Therefore, changes in exchange rates which |
Group has not entered into any material transactions for this |
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are driven by a number of factors, such as |
purpose in the current or previous year. |
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global economic trends, Brexit or other |
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developments, can impact the Group's |
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revenues, margins, profits and cash flows. |
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Change in level of risk |
Strategic link |
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No material change |
All key strategies |
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Major incidents such as natural catastrophes, global pandemics or terrorist attacks affecting one or more of the Group's key locations could significantly impact its operations. Change in level of risk Decreased risk |
A major incident at a key location could significantly impact business operations, with the impact clearly varying depending on the location and its nature. The impact of the loss of a distribution hub would clearly differ from a global pandemic, but both would impact revenue and profits. Strategic link All key strategies |
Business continuity plans are in place to mitigate operational risks, but cannot ensure the uninterrupted operation of the business, particularly in the short term. The regional spread of the Group's key distribution hubs helps to mitigate this risk. A Group incident management framework is in place that addresses the reporting and management of major incidents, and is tested each year using third-party specialists. Tailored plans have been produced for a number of high-impact events. These plans are regularly reviewed and updated. |
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The Group's operations |
Failure to comply with these requirements |
The Group monitors and seeks to continuously improve |
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are subject to a broad |
could leave the Group open to civil and/or |
its processes to gain assurance that its licensees, suppliers, |
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spectrum of regulatory |
criminal legal challenge, significant penalties |
franchisees, distributors and agents comply with the Group's |
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requirements in the |
and reputational damage. |
contractual terms and conditions, its ethical and business |
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various jurisdictions |
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policies and relevant legislation. |
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in which the Group operates. The pace of change and the consistency of application of legislation can vary significantly across these jurisdictions, particularly |
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Specialist teams at corporate and regional level, supported by third-party specialists where required, are responsible for ensuring employees are aware of regulations relevant to their roles. Assurance processes are in place to monitor compliance in a number of key risk areas, with results being reported to the management Risk Committee and Board Audit Committee. |
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in an environment |
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The Group's Brexit Steering Committee will keep under |
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where public sector |
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review any regulatory requirements arising from Brexit. |
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debt is often high and |
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tax revenues are falling. |
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Change in level of risk |
Strategic link |
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No material change |
All key strategies |
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Failure by the Group or |
A failure to act appropriately could result |
A number of initiatives are in place, led by the Corporate |
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associated third parties |
in penalties, adverse press coverage and |
Responsibility function. These include the continuing |
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to act in accordance |
reputational damage with a resulting impact |
activities set out in the Responsibility section on pages |
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with ethical and |
on revenue and profits. |
47 to 51. |
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environmental standards. |
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Change in level of risk |
Strategic link |
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No material change |
All key strategies |
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Over-reliance |
The Group relies on a number of vendors |
The Group continues to evolve its supply chain organisational |
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on key vendors. |
in key product categories. Failure of these |
design to develop its manufacturing base to reduce |
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businesses to deliver products or services |
dependence on key vendors. The Group is extending its |
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would have a significant impact on |
business continuity planning framework to key vendors in |
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business operations. |
specific business operations to minimise the impact of an |
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incident affecting those vendors. |
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Change in level of risk |
Strategic link |
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No material change |
Product Focus, Productive Space, E-Commerce |
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Leadership |
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The Group's IT systems and operational infrastructure are critical to its operation and the delivery of products, services and market communications to its consumers. Change in level of risk No material change |
A failure in these systems could have a significant impact on the Group's operations and reputation. The Group also relies on a small number of vendors of specialist digital and IT services, thereby concentrating the impact of this risk. Strategic link All key strategies |
The Group's IT systems and infrastructure continue to receive substantial Audit Committee focus. A number of controls to maintain the integrity and efficiency of the Group's IT systems are in place, including recovery plans which would be implemented in the event of a major failure. These recovery plans are tested on a regular basis. The Group has continued to strengthen its internal Digital and IT teams and actively manages dependency on external specialist services. |
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The Group operates in |
Typical potential risks faced in these markets |
The Group uses the services of professional consultants to |
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a number of emerging |
include: seizure of assets or staff, business |
advise on legal and regulatory issues when entering new markets, |
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markets which are |
associate practices that are inconsistent |
to undertake due diligence and to monitor ongoing developments. |
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typically more volatile |
with the Group's ethical standards and the |
Where appropriate, the Group seeks to work with franchisees |
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than developed markets, |
UK regulatory environment, and increased |
or partners who compensate for its relative lack of experience |
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and are subject to |
operational costs due to country-specific |
in a number of these markets. |
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changing economic, |
processes driven by the operating or |
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regulatory, social and |
regulatory environment. |
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political developments |
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that are beyond the |
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Group's control. |
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Infrastructure and |
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services also tend |
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to be less developed. |
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Change in level of risk |
Strategic link |
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No material change |
Productive Space, E-Commerce Leadership, |
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Operational Excellence |
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