
OUR BUSINESS
Business Model
Founded as a single Store in Maidenhead in 1982,
Frasers Group Plc today operates a diversified portfolio
of sports, fitness, premium lifestyle and luxury store
fascias. The Group’s colleagues work together with our
suppliers and our third-party brand partners to serve
customers in over 20 countries and to deliver the Group’s
strategy. The Group’s governance structures provide
guidance to colleagues in delivering this strategy. The
Group aspires to be an international leader in sports,
lifestyle and luxury retail. The Board is committed to
treating all people with dignity and respect. We value
our people, our customers and our shareholders and we
strive to adopt good practices in our corporate dealings.
We aim to deliver shareholder value over the medium
to long term, whilst adopting accounting principles that
are conservative, consistent and simple. Our strategy is
set out in the ‘Our Strategy – To build the Planet’s most
admired and compelling brand ecosystem’ section of
this report.
Our business model is to provide consumers with access
to the World’s best sports, premium and luxury brands
by building the planet’s most admired and compelling
brand ecosystem.
The Group’s business model is explained in greater
detail below. This includes an outline of our fascias and
retail channels, management of our property portfolio,
our people, our third-party brand partners, our Group
brands and our centralised support functions.
Business Structure
The Group is structured across four business segments:
UK Sports Retail, Premium Lifestyle, International Retail
and Wholesale & Licensing.
In UK Sports Retail, we offer a complete range of
sporting apparel, footwear and equipment through our
predominant fascia, Sports Direct. This segment also
includes our lifestyle fascia USC. Our current forward-
looking view is that the majority of our offering to
customers must include leading third-party brands.
The elevation of our sports retail proposition is key to
ensuring we are fully aligned with the future direction
and ambitions of these brand partners. UK Sports
Retail includes core sports retail store operations in the
UK, plus all the Group’s sports retail online business
(excluding Sportland in the Baltics, Game Spain,
SportMaster and Sports Direct Malaysia), the gyms,
Studio Retail, the Group’s Shirebrook campus operations,
retail store operations in Northern Ireland, Evans Cycles,
GAME UK and Coventry Arena.
In Premium Lifestyle, we are developing the Group’s
premium and luxury offering, which consists of the
FLANNELS, Frasers, House of Fraser, Jack Wills and
Sofa.com, Cruise, Van Mildert and the fashion brands
acquired from JD Sports, along with their related
websites. We aim to offer fashion-conscious consumers
a luxurious, multi-brand retail destination with high-end
and on-trend products.
In International Retail, we are evolving our customer
proposition in line with the Elevation strategy, while also
seeking to increasingly tailor our proposition to the local
markets in which we operate. These include the Republic
of Ireland, Malaysia and continental Europe. During the
period the Bob’s Stores and Eastern Mountain Sports
fascias and their corresponding e-commerce offerings
were disposed of, further detail can be found in note 16.
In Wholesale & Licensing, the Group retains a portfolio
of World-famous heritage brands, which we offer via
our fascias, and also wholesale and license to partners
internationally. Our own brands include Everlast,
Lonsdale, Karrimor and Slazenger. The Group is also
proud to have a number of sporting and entertainment
personalities as ambassadors, as well as supporting
sporting events.
Multi-Channel Elevation strategy
Our Elevation strategy continues to work towards
improving our offering to customers across all our
channels, including marketing, social media, product,
digital and in-store. This aims to enable the Company,
along with our third-party brand partners, to connect
with customers via a consistent voice across multiple
platforms, including online, mobile and on the high
street. This strategy enables our stores and our online
operations to complement each other.
The websites for each of our core fascias in the UK,
including SPORTSDIRECT.com, USC.co.uk, FLANNELS.
com, Houseoffraser.co.uk and GAME.co.uk, have
undergone significant enhancements to facilitate
optimum appeal to consumers. Our product offering
across these core fascias, both in-store and online,
aims to create a compelling shopping experience in
key categories that include, amongst others, football,
women’s, kids, running, cycling, lifestyle, fashion, luxury
and gaming.
We offer product across a range of price points,
including good, better and best. This enables us to
offer more premium products, which is net-new to
the business. This gives consumers a greater range
of choices for those who wish to shop for premium
products, whilst still retaining our original entry-level
and continuity product offerings.
FRASERS GROUP PLC
ANNUAL REPORT 2023
12