
The Group’s policy is to give full and fair consideration to
applications for employment by disabled persons, having regard
to the nature of their employment. Suitable opportunities and
training are offered to disabled persons in order to provide their
career development. It goes without saying that a Group based
on a family ethos has no truck with discrimination of any kind –
except of course on the basis of performance. Further equality
and diversity information is contained in the corporate governance
report on page 48. People prosper and are promoted within S&U
purely on merit. As required by legislation, we confirm that as an
organisation, we respect and recognise human rights in all aspects
of our business.
Formal reviews of performance take place annually and all
operations are reviewed on a monthly basis. We encourage staff to
make suggestions for constructive change within the Group.
A4.2 Community
Our success at S&U depends upon our understanding the
customers we serve. Where this may not be the case, we have
well established policies for any who may wish to complain,
routed to our Dispute Resolution Department in Grimsby or to
our head office in Solihull. We are proud to enjoy high levels
of customer satisfaction. Currently our FEEFO ratings were 4.9
out of 5 and Trustpilot ratings were 4.8 out of 5. In year to 31
January 2025, 391 out of 464 (84%) complaints were decided by
the Financial Ombudsman Service in Advantage’s favour (year
to 31 January 2024: 357 out of 424 or 83%) and these levels of
favourable complaint adjudications for Advantage represent the
highest level versus peers in the non-prime motor finance sector.
S&U supports its wider community through charitable giving and
activities relating to fundraising. Whilst staff are regularly involved
in their own charitable activities, S&U plc channels its philanthropic
activities through The Keith Coombs Trust which this year
celebrates its 13th anniversary. The Trust which Anthony Coombs
chairs, but which has a Board of independent trustees, mainly
gives to charities helping children with disabilities. Amongst other
causes, last year the Company supported The National Institute for
Conductive Education, which deals with adults and children with
cerebral palsy, strokes and head injuries. It is also working with
Handicapped Children’s Action Group to provide equipment for
disabled children as well as Glass door, the homelessness charity.
The Trust also supports the Marie Curie Hospice, which is close
to its Solihull HQ, by sponsoring the Hospice’s costs for the 10th
January every year – Keith Coombs birthday. During the past year
the KC Trust donated £60,000 to these charities. In total, the past
13 years will have seen donations of over £1m to charity.
As an independent charity, The Keith Coombs Trust also makes
financial contributions to the arts and in supporting the Christian
faith, including initiatives such as Dancetrack at the Birmingham
Royal Ballet that encourages young children with disabilities. The
trust also continues to support the Emily Jordan Foundation in its
work with people with learning disabilities, giving them a chance
of rewarding work. It also supports charities abroad for Albino
people being prosecuted in Malawi and a volunteer from Aspen
travelled to Gambia with an Emergency Services Aid Charity to
deliver emergency services vehicles, equipment and training.
The Aspen team pulled together a team of 8 to partake in a ‘Wolf
run’ endurance obstacle race and raised significant funds for the
National Institute for Conductive Education, a charity locally based
in Birmingham.
The trust also supports the Premier Christian organisation.
Advantage continued supporting their local charities by continuing
to be a Corporate Partner of Women’s Aid. Many items were
donated to their Christmas Collection drive and Advantage staff
also attended a fund-raising quiz night hosted by them. During the
year, the staff and the business also supported Macmillan, Save
The Children, Humberston Hydrotherapy Pool and St Andrews
Hospice.
A4.3 Health and Safety and Diversity
Policy
Although we recognise that diversity reporting is often based
around a statistical analysis of our staff’s racial origin, given our
above long-standing policies, we consider that this can too often
itself be divisive and potentially discriminatory. By recruiting
the best people for the job, both enhance their self-esteem,
irrespective of their background, racial or socio economic, and at
the same time create an esprit de corps.
S&U takes its responsibilities towards the health, safety and good
working environment of its employees very seriously. However,
in the finance field it is not engaged in the kind of processes
which compromise health and safety for either our staff or our
visitors. Policy and processes are in place which uphold the highest
standards of providing a healthy and safe workplace. It seeks to
provide a congenial and productive working environment and in
recent years we have expanded our facilities for Advantage and
Aspen. Facilities will continue to be reviewed to improve and
maximise space, ensure safety and provide better break out areas.
It therefore goes without saying that in a Company where
family values are so prized, and where staff turnover is so low,
that workers are always treated fairly without any form of
discrimination. Recruitment and promotion decisions, whilst
reflecting the social and racial makeup of the areas in which we
operate, are always based on ability and aptitude, not according to
any racial or gender stereotypes.
A4.4 Climate Change
Like any group of people who cherish our environment both for
our own sakes and for those of succeeding generations, S&U
supports the Government’s Green Finance Strategy and is taking
measures to reduce our carbon footprint and minimise and
then eliminate carbon emissions so far as we are able directly to
control them.
This means that, particularly so far as Advantage Finance, our
motor business and Head Office in Solihull are concerned, we need
to monitor and reduce those areas of emissions which we can
most directly control in order to achieve net zero status by 2030.
Both for commercial and climate change reasons, the Board
monitors the type, age and stated emissions of the vehicles
Advantage finances. Currently just under half of customers opt
for diesel vehicles, whilst the proportion of fully electric vehicles,
principally on the grounds of their significant cost, is at present
very small. These proportions will change over the next twenty
years as the market changes.
Our ability to influence our customers environmental decisions
at Aspen Bridging is equally constrained. Nevertheless, statutory
requirements to publish Energy Performance Certificates for
S&U Plc Annual Report and Accounts 202524
A4 Corporate Social Responsibility CONTINUED