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Group income statement - USD ($) $ in Millions | 12 Months Ended
--- | ---
Dec. 31, 2020 | Dec. 31, 2019 | Dec. 31, 2018
Profit (loss) [abstract] |  |  |
Revenue from fee business | $ 823 | $ 1,510 | $ 1,486
Revenue from owned, leased and managed lease hotels | 169 | 573 | 447
System Fund revenues | 765 | 1,373 | 1,233
Reimbursement of costs | 637 | 1,171 | 1,171
Total revenue | 2,394 | 4,627 | 4,337
Cost of sales | (354) | (782) | (671)
System Fund expenses | (867) | (1,422) | (1,379)
Reimbursed costs | (637) | (1,171) | (1,171)
Administrative expenses | (267) | (385) | (415)
Share of losses of associates and joint ventures | (14) | (3) | (1)
Other operating income | 16 | 21 | 14
Depreciation and amortisation | (110) | (116) | (115)
Impairment loss on financial assets | (88) | (8) | (17)
Other impairment charges | (226) | (131) |
Operating (loss)/profit | (153) | 630 | 582
Operating (loss)/profit analysed as: |  |  |
Operating profit before System Fund and exceptional items | 219 | 865 | 832
System Fund | (102) | (49) | (146)
Operating exceptional items | (270) | (186) | (104)
Operating (loss)/profit | (153) | 630 | 582
Financial income | 4 | 6 | 5
Financial expenses | (144) | (121) | (101)
Fair value gains/(losses) on contingent purchase consideration | 13 | 27 | (4)
(Loss)/profit before tax | (280) | 542 | 482
Tax | 20 | (156) | (132)
(Loss)/profit for the year from continuing operations | (260) | 386 | 350
Attributable to: |  |  |
Equity holders of the parent | (260) | 385 | 349
Non-controlling interest |  | 1 | 1
Profit loss from continuing operations | $ (260) | $ 386 | $ 350
Continuing and total operations: |  |  |
Basic | $ (1.429) | $ 2.104 | $ 1.837
Diluted | $ (1.429) | $ 2.092 | $ 1.818

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- Definition The amount of revenue arising from room occupancy services. [Refer: Revenue] + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 1 -IssueDate 2020-01-01 -Paragraph 112 -Subparagraph c -URI http://eifrs.ifrs.org/eifrs/xifrs-link?type=IAS&num=1&code=ifrs-tx-2020-en-r&anchor=para_112_c&doctype=Standard -URIDate 2020-01-01 + Details
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- Definition The entity's share of the profit (loss) of associates and joint ventures accounted for using the equity method. [Refer: Associates [member]; Investments accounted for using equity method; Joint ventures [member]; Profit (loss)] + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Name IFRS -Number 8 -IssueDate 2020-01-01 -Paragraph 23 -Subparagraph g -URI http://eifrs.ifrs.org/eifrs/xifrs-link?type=IFRS&num=8&code=ifrs-tx-2020-en-r&anchor=para_23_g&doctype=Standard -URIDate 2020-01-01 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Name IFRS -Number 8 -IssueDate 2020-01-01 -Paragraph 28 -Subparagraph e -URI http://eifrs.ifrs.org/eifrs/xifrs-link?type=IFRS&num=8&code=ifrs-tx-2020-en-r&anchor=para_28_e&doctype=Standard -URIDate 2020-01-01 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Note Effective on first application of IFRS 9 -Name IFRS -Number 4 -IssueDate 2020-01-01 -Paragraph 39M -Subparagraph b -URI http://eifrs.ifrs.org/eifrs/xifrs-link?type=IFRS&num=4&code=ifrs-tx-2020-en-b&anchor=para_39M_b&doctype=Standard -URIDate 2020-01-01 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Name IAS -Number 1 -IssueDate 2020-01-01 -Paragraph 82 -Subparagraph c -URI http://eifrs.ifrs.org/eifrs/xifrs-link?type=IAS&num=1&code=ifrs-tx-2020-en-r&anchor=para_82_c&doctype=Standard -URIDate 2020-01-01 + Details
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- Definition Cost associated with reimbursable income. This occurs when a services entity incurs expenses on behalf of the client and passes through the cost of reimbursable expenses to a client. + References No definition available. + Details
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- Definition Operating exceptional items + References No definition available. + Details
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- References No definition available. + Details
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- Definition Operating profit loss before system fund result and exceptional items. + References No definition available. + Details
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- Definition Profit loss from operations of system fund. + References No definition available. + Details
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- Definition Repayment received or receivable for expenses incurred on behalf of a client or customer, other than those reimbursements received by landlords from tenants. + References No definition available. + Details
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- Definition System fund revenue. + References No definition available. + Details
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