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Revenue (Tables) | 12 Months Ended
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Dec. 31, 2020
Text block [abstract] |
Summary of Group Revenue Disaggregated By Type of Revenue Stream and By Reportable Segment | The following table presents Group revenue disaggregated by type of revenue stream and by reportable segment:
Year ended 31 December 2020 |  | Americas $m |  |  | EMEAA $m |  |  | Greater China $m |  |  | Central $m |  |  | Group $m |
Franchise and base management fees |  |  | 452 |  |  |  | 93 |  |  |  | 61 |  |  |  | — |  |  |  | 606 |
Incentive management fees |  |  | 5 |  |  |  | 14 |  |  |  | 16 |  |  |  | — |  |  |  | 35 |
Central revenue |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 182 |  |  |  | 182 |
Revenue from fee business |  |  | 457 |  |  |  | 107 |  |  |  | 77 |  |  |  | 182 |  |  |  | 823 |
Revenue from owned, leased and managed lease hotels |  |  | 55 |  |  |  | 114 |  |  |  | — |  |  |  | — |  |  |  | 169 |
|  |  | 512 |  |  |  | 221 |  |  |  | 77 |  |  |  | 182 |  |  |  | 992 |
System Fund revenues (note 33) |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 765 |
Reimbursement of costs |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 637 |
Total revenue |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2,394 |
Year ended 31 December 2019 |  | Americas $m |  |  | EMEAA $m |  |  | Greater China $m |  |  | Central $m |  |  | Group $m |
Franchise and base management fees |  |  | 840 |  |  |  | 247 |  |  |  | 87 |  |  |  | — |  |  |  | 1,174 |
Incentive management fees |  |  | 13 |  |  |  | 90 |  |  |  | 48 |  |  |  | — |  |  |  | 151 |
Central revenue |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 185 |  |  |  | 185 |
Revenue from fee business |  |  | 853 |  |  |  | 337 |  |  |  | 135 |  |  |  | 185 |  |  |  | 1,510 |
Revenue from owned, leased and managed lease hotels |  |  | 187 |  |  |  | 386 |  |  |  | — |  |  |  | — |  |  |  | 573 |
|  |  | 1,040 |  |  |  | 723 |  |  |  | 135 |  |  |  | 185 |  |  |  | 2,083 |
System Fund revenues (note 33) |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 1,373 |
Reimbursement of costs |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 1,171 |
Total revenue |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 4,627 |
Year ended 31 December 2018 |  | Americas $m |  |  | EMEAA $m |  |  | Greater China $m |  |  | Central $m |  |  | Group $m |
Franchise and base management fees |  |  | 835 |  |  |  | 227 |  |  |  | 94 |  |  |  | — |  |  |  | 1,156 |
Incentive management fees |  |  | 18 |  |  |  | 93 |  |  |  | 49 |  |  |  | — |  |  |  | 160 |
Central revenue |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 170 |  |  |  | 170 |
Revenue from fee business |  |  | 853 |  |  |  | 320 |  |  |  | 143 |  |  |  | 170 |  |  |  | 1,486 |
Revenue from owned, leased and managed lease hotels |  |  | 198 |  |  |  | 249 |  |  |  | — |  |  |  | — |  |  |  | 447 |
|  |  | 1,051 |  |  |  | 569 |  |  |  | 143 |  |  |  | 170 |  |  |  | 1,933 |
System Fund revenues (note 33) |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 1,233 |
Reimbursement of costs |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 1,171 |
Total revenue |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 4,337 |
Summary of Information About Trade Receivables, Contract Assets, and Deferred Revenue |
|  | 2020 $m |  |  | 2019 $m |
Trade receivables (note 18) |  |  | 309 |  |  |  | 515 |
Contract assets |  |  | 336 |  |  |  | 334 |
Deferred revenue |  |  | (1,569 | ) |  |  | (1,564 | )
Summary of Information About Contract Assets |
|  | 2020 $m |  |  | 2019 $m |
At 1 January |  |  | 334 |  |  |  | 290 |
Costs paid |  |  | 74 |  |  |  | 64 |
Recognised as a deduction to revenue |  |  | (25 | ) |  |  | (22 | )
Impairment charges |  |  | (53 | ) |  |  | — |
Repayments |  |  | — |  |  |  | (1 | )
Exchange and other adjustments |  |  | 6 |  |  |  | 3 |
At 31 December |  |  | 336 |  |  |  | 334 |
Analysed as: |  |  |  |  |  |  |  |
Current |  |  | 25 |  |  |  | 23 |
Non-current |  |  | 311 |  |  |  | 311 |
|  |  | 336 |  |  |  | 334 |
Summary of Changes in Deferred Revenue |
|  | Loyalty programme $m |  |  | Other co-brand fees $m |  |  | Application & re-licensing fees $m |  |  | Other $m |  |  | Total $m |
At 1 January 2019 |  |  | 1,181 |  |  |  | 77 |  |  |  | 175 |  |  |  | 73 |  |  |  | 1,506 |
Acquisition of businesses |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 2 |  |  |  | 2 |
Increase in deferred revenue |  |  | 533 |  |  |  | — |  |  |  | 26 |  |  |  | 64 |  |  |  | 623 |
Recognised as revenue |  |  | (481 | ) |  |  | (11 | ) |  |  | (25 | ) |  |  | (49 | ) |  |  | (566 | )
Exchange and other adjustments |  |  | — |  |  |  | — |  |  |  | (4 | ) |  |  | 3 |  |  |  | (1 | )
At 31 December 2019 |  |  | 1,233 |  |  |  | 66 |  |  |  | 172 |  |  |  | 93 |  |  |  | 1,564 |
Increase in deferred revenue |  |  | 344 |  |  |  | — |  |  |  | 14 |  |  |  | 45 |  |  |  | 403 |
Recognised as revenue |  |  | (332 | ) |  |  | (11 | ) |  |  | (20 | ) |  |  | (39 | ) |  |  | (402 | )
Exchange and other adjustments |  |  | — |  |  |  | — |  |  |  | — |  |  |  | 4 |  |  |  | 4 |
At 31 December 2020 |  |  | 1,245 |  |  |  | 55 |  |  |  | 166 |  |  |  | 103 |  |  |  | 1,569 |
Analysed as: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Current |  |  | 376 |  |  |  | 11 |  |  |  | 22 |  |  |  | 43 |  |  |  | 452 |
Non-current |  |  | 869 |  |  |  | 44 |  |  |  | 144 |  |  |  | 60 |  |  |  | 1,117 |
|  |  | 1,245 |  |  |  | 55 |  |  |  | 166 |  |  |  | 103 |  |  |  | 1,569 |
At 31 December 2019 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Current |  |  | 476 |  |  |  | 11 |  |  |  | 25 |  |  |  | 43 |  |  |  | 555 |
Non-current |  |  | 757 |  |  |  | 55 |  |  |  | 147 |  |  |  | 50 |  |  |  | 1,009 |
|  |  | 1,233 |  |  |  | 66 |  |  |  | 172 |  |  |  | 93 |  |  |  | 1,564 |
Amounts Received and Not Yet Recognised Related to Performance Obligations | Amounts received and not yet recognised related to performance obligations that were unsatisfied at 31 December 2020 are as follows:
|  | 2020 |  |  | 2019 |
Expected timing of recognition |  | Loyalty and co-brand $m |  |  | Other $m |  |  | Total $m |  |  | Loyalty and co-brand $m |  |  | Other $m |  |  | Total $m |
Less than one year |  |  | 387 |  |  |  | 65 |  |  |  | 452 |  |  |  | 487 |  |  |  | 68 |  |  |  | 555 |
Between one and two years |  |  | 313 |  |  |  | 40 |  |  |  | 353 |  |  |  | 292 |  |  |  | 34 |  |  |  | 326 |
Between two and three years |  |  | 249 |  |  |  | 29 |  |  |  | 278 |  |  |  | 176 |  |  |  | 30 |  |  |  | 206 |
Between three and four years |  |  | 176 |  |  |  | 24 |  |  |  | 200 |  |  |  | 115 |  |  |  | 27 |  |  |  | 142 |
Between four and five years |  |  | 73 |  |  |  | 22 |  |  |  | 95 |  |  |  | 79 |  |  |  | 27 |  |  |  | 106 |
More than five years |  |  | 102 |  |  |  | 89 |  |  |  | 191 |  |  |  | 150 |  |  |  | 79 |  |  |  | 229 |
|  |  | 1,300 |  |  |  | 269 |  |  |  | 1,569 |  |  |  | 1,299 |  |  |  | 265 |  |  |  | 1,564 |
Movements in Contract Costs, Typically Developer Commissions | Movements in contract costs, typically developer commissions, are as follows:
|  | 2020 $m |  |  | 2019 $m |
At 1 January |  |  | 72 |  |  |  | 60 |
Costs incurred |  |  | 11 |  |  |  | 19 |
Amortisation |  |  | (9 | ) |  |  | (7 | )
Exchange and other adjustments |  |  | 1 |  |  |  | — |
At 31 December |  |  | 75 |  |  |  | 72 |
Analysed as: |  |  |  |  |  |  |  |
Current |  |  | 5 |  |  |  | 5 |
Non-current |  |  | 70 |  |  |  | 67 |
|  |  | 75 |  |  |  | 72 |

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