[CONSOLIDATION_METHOD_TITLE] [CONSOLIDATION_METHOD]
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Explanation
Report Information on Publicly Disclosed Information (Page number, menu name on the website)
Yes
Partial
No
Not Applicable
oda_SustainabilityComplianceReportAbstract|
Sustainability Compliance Report
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A. GENERAL PRINCIPLES
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A1. Strategy, Policy and Goals
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A1.1. The prioritised environmental, social and corporate governance (ESG) issues, risks and opportunities have been determined by the Company's Board of Directors.
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Arçelik A.Ş. (Arçelik) determines ESG risks and scenarios in line with its sustainability vision at the Board of Directors level and discloses them publicly. Board members oversee the implementation and execution of strategic decisions to be taken and action plans associated with all potentially risky ESG areas that might bear an impact on Arçelik’s overall strategy, in particular the company’s climate change strategy.
Arçelik 2023 Annual Report, Sustainability Section Arçelik Corporate Website https://www.arcelikglobal.com/en/sustainability/our-approach/sustainabilitygovernance/ https://www.arcelikglobal.com/en/sustainability/policies/policies/ https://www.arcelikglobal.com/media/7252/tcfd_en.pdf
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A1.1. The ESG policies (Environmental Policy, Energy Policy, Human Rights and Employee Policy etc.) have been created and disclosed to the public by the Company's Board of Directors.
X
Arçelik’s policies regarding its sustainability practices in line with its sustainability vision can be found on the company website.
Arçelik 2023 Annual Report, Sustainability Section Arçelik Corporate Website https://www.arcelikglobal. com/en/sustainability/ our-approach/sustainabilitygovernance/ https://www.arcelikglobal.com/en/sustainability/policies/policies/
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A1.2. The short and long-term targets set within the scope of ESG policies have been disclosed to the public.
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Arçelik defined its short- and long-term sustainability goals with 2030 Sustainability Targets and 2050 Net Zero emission target, respectively, and publicly discloses its progress each year in its sustainability reports. Arçelik will submitt its revised Scope 1, Scope 2, and Scope 3 emission goals in line with the 1.5°C scenario for the approval of the Science Based Targets Initiative (SBTi) in January 2024.
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report, Page 38-40 “Sustainability Targets”, Page 44-51 “Climate Change and Decarbonization” Arçelik Corporate Website https://www.arcelikglobal.com/en/sustainability/intouch/2030-goals/ https://www.arcelikglobal.com/en/sustainability/in-touchwith-our-planet/combating-theclimate-crisis/ https://www.arcelikglobal.com/en/sustainability/our-approach/sustainabilitygovernance
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A2. Implementation/Monitoring
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A2.1. The responsible committees and/or business units for the implementation of ESG policies and the senior officials related to ESG issues in the Company and their duties have been identified and disclosed to the public.
X
At Arçelik, the Board of Directors is the highest governance authority responsible for managing and monitoring the sustainability strategy, as well as ensuring that the relevant teams are equipped with the required skills to manage risks and opportunities effectively. Koç Holding Consumer Durables Group President amongst the Board of Directors is responsible for reporting sustainability-related matters to the Board of Directors. Sustainability-related studies are reported to the Board of Directors three times annually. Sustainability-related developments are regularly discussed in depth in board-level committee meetings. Sustainability Council is the highest-level unit responsible for all activities at the senior management level and convenes every quarter. All C-level management aside from the CEO serve as natural members of the Sustanability Council. Other Senior Directors are also involved in the Council, depending on the topics to be discussed at the Board meetings. The governance framework and detailed information regarding the monitoring, management and integration of ESG issues into business practices are publicly disclosed through the Annual Report, Sustainability Report and corporate website.
Arçelik 2023 Annual Report, Sustainability Section Arçelik Corporate Website https://www.arcelikglobal.com/en/sustainability/our-approach/sustainabilitygovernance/
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A2.1. The activities carried out within the scope of policies by the responsible committee and/or unit have been reported to the Board of Directors at least once a year.
X
Koç Holding Consumer Durables Group President amongst the Board of Directors is responsible for reporting sustainability-related matters to the Board of Directors. Sustainability-related studies are reported to the Board of Directors three times annually.
Arçelik 2023 Annual Report,Sustainability Section Arçelik Corporate Website https://www.arcelikglobal.com/en/sustainability/our-approach/sustainabilitygovernance/
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A2.2. In line with the ESG targets, the implementation and action plans have been formed and disclosed to the public.
X
Arçelik targets to achieve Net Zero emissions by 2050 throughout its value chain and regularly reports its implementations and action plans in this pathway publicly through its website and reports.
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report Page 38-50 “Sustainability Targets”, Page 43-81 “In Touch with Our Planet” Arçelik Corporate Website https://www.arcelikglobal.com/en/sustainability/our-approach/sustainabilityapproach/sustainabilitygovernance
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A2.3. The Key ESG Performance Indicators (KPI) and the level of reaching these indicators have been disclosed to the public on yearly basis.
X
Arçelik has been monitoring ESG key performance indicators for more than 10 years; the company updates its indicators in the light of global indices and frameworks, and reports regularly its progress. Among the data set followed up at the Koç Group level, the indicators shared publicly cover the changes over the course of the last three years.
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report, Page 38-40 “Sustainability Targets”, Page 197-202 “Annex 4: Environmental Performance Indicators”
oda_ActivitiesToImproveSustainabilityPerformanceDisclosed|http://www.xbrl.org/2003/role/verboseLabel
A2.4. The activities for improving the sustainability performance of the business processes or products and services have been disclosed to the public.
X
Arçelik publishes Annual and Sustainability Reports each year and publicly discloses its practices and performance in sustainability area.
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report, Page 38-40 “Sustainability Targets”
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A3. Reporting
oda_InformationAboutTheSustainabilityPerformanceTargetsAndActionsGivenInAnnualReports|http://www.xbrl.org/2003/role/verboseLabel
A3.1. The information about the sustainability performance, targets and actions have been given in annual reports of the Company an understandable, accurate and sufficient manner.
X
Arçelik discloses intelligible, accurate and adequate information regarding its sustainability performance in its annual reports. Every year, various global sustainability indices evaluate Arçelik’s performance based on the information provided in Annual and Sustainability Reports.
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report, Page 38-40 “Sustainability Targets”, Page 103-184 “In Touch with Business”, Page 197-202 “Annex 4: Environmental Performance Indicators” Arçelik Corporate Website https://www.arcelikglobal.com/en/company/reportspresentations/
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A3.2. The information about activities which are related to the United Nations (UN) 2030 Sustainable Development Goals have been disclosed to the public.
X
Arçelik supports the United Nations 2030 Agenda for Sustainable Development. The company makes public its priority targets as well as its practices and contribution to global goals every year in its Annual and Sustainability Reports.
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report, Page 41 “Contribution to the UN Sustainable Development Goals”, Page 258-261 “Annex 14: Contribution to the UN Sustainable Development Goals” Arçelik Corporate Website https://www.arcelikglobal.com/en/sustainability/our-approach/sustainabilitygovernance/
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A3.3. The lawsuits filed and/or concluded against the Company about ESG issues which are material in terms of ESG policies and/or will significantly affect the Company's activities, have been disclosed to the public.
X
Arçelik 2023 Annual Report, Other Information
oda_VerificationSubAbstract|http://www.xbrl.org/2003/role/verboseLabel
A4. Verification
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A4.1. The Company's Key ESG Performance metrics have been verified by an independent third party and publicly disclosed.
X
ESG data reported globally by Arçelik are verified each year by an independent third party and publicly disclosed in Arçelik Sustainability Report. Arçelik Annual Reports, on the other hand, present the verified data for the three preceding years.
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report, Page 187-195 “Annex-2: Assurance Report”
oda_EnvironmentalPrinciplesAbstract|http://www.mkk.com.tr/2015/role/CapsLockLabel
B. ENVIRONMENTAL PRINCIPLES
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B1. The policies and practices, action plans, environmental management systems (known by the ISO 14001 standard) and programs have been disclosed.
X
Arçelik configures its work processes in accordance with international product and governance standards, in particular ISO 14001 Environmental Management System integrated with ISO 9001 Quality Management System and ISO 50001 Energy Management System.
Arçelik Annual Report, Sustainability Section Arçelik 2022 Sustainability Report , Page 44-83 “In Touch with Our Planet”
oda_EnvironmentalReportsDisclosedToThePublicInculidingScopeReportingPeriodReportingDateAndLimitationsAboutReportingConditions|http://www.xbrl.org/2003/role/verboseLabel
B2. The environmental reports prepared to provide information on environmental management have been disclosed to the public which is inculiding the scope, reporting period, reporting date and limitations about the reporting conditions.
X
Arçelik discloses the scope, reporting period, date and conditions of the environmental management information it makes available to the public.
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report, Page 185-186 “Annex-1: Scope of the Report”
oda_EnvironmentalTargetsWithinTheScopeOfPerformanceIncentiveSystemsWhichIncludedInTheRewardingCriteriaDisclosedOnTheBasisOfStakeholders|http://www.xbrl.org/2003/role/verboseLabel
B4. The environmental targets within the scope of performance incentive systems which included in the rewarding criteria have been disclosed to the public on the basis of stakeholders (such as members of the Board of Directors, managers and employees).
X
To enhance the successful execution of Arçelik’s sustainability strategy, certain ESG-related Key Performance Indicators have been integrated into the target cards of executives, particularly the CXOs, and the targets are publicly disclosed in detail in corporate reports.
Arçelik 2023 Annual Report, Sustainability Section
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B5. How the prioritised environmental issues have been integrated into business objectives and strategies has been disclosed.
X
Arçelik’s priorities, targets, and strategy are linked to material issues and regularly disclosed to the public through the materiality analysis on sustainability prepared with the involvement of a wide range of stakeholders.
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report, Materiality Analysis Section, page 30-37
oda_HowEnvironmentalIssuesManagedIntegratedIntoBusinessObjectivesStrategiesByTheCompanysValueChainIncludingOperationalProcessSuppliersCustomersDisclosed|http://www.xbrl.org/2003/role/verboseLabel
B7. The way of how environmental issues has been managed and integrated into business objectives and strategies throughout the Company's value chain, including the operational process, suppliers and customers has been disclosed.
X
Arçelik sets targets to achieve sustainability transformation throughout its value chain and publishes the activities it carries out every year in its Annual and Sustainability Reports.
Arçelik 2023 Annual Report, Sustainability Section Page 103-184 “In Touch with Business” Arçelik 2022 Sustainability Report Executive Summary, Page 16-17 https://www.arcelikglobal.com/media/7381/arcelik_22_sustainability_report.pdf
oda_WhetherCompanyInvolvedEnvironmentalRelatedOrganizationsNonGovernmentalOrganizationsPolicyMakingProcessesCollabrationsDisclosed|http://www.xbrl.org/2003/role/verboseLabel
B8. Whether the Company have been involved to environmental related organizations and non-governmental organizations' policy making processes and collabrations with these organizations has been disclosed.
X
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report, Page 203-207 “Annex-5: Selected Memberships and Arçelik’s Contributions”
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B9. In the light of environmental indicators (Greenhouse gas emissions (Scope-1 (Direct), Scope-2 (Energy indirect), Scope-3 (Other indirect), air quality, energy management, water and wastewater management, waste management, biodiversity impacts)), information on environmental impacts is periodically disclosed to the public in a comparable manner.
X
Scope 1, Scope 2 and Scope 3 GHG emissions are regularly calculated as part of sustainability activities, verified by an independent third party pursuant to ISO 14064-1, and reported comparatively with previous years.
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2023 Annual Report, Sustainability Principles Compliance Statement Section Arçelik 2022 Sustainability Report, Page 44-83 “In Touch with Our Planet”, Page 197 “Annex 4: Environmental Performance Indicators” Arçelik Corporate Website https://www.arcelikglobal.com/en/sustainability/intouch/areas/commitments-onbiodiversity-no-deforestration/
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B10. Details of the standard, protocol, methodology, and baseline year used to collect and calculate data has been disclosed.
X
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report
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B11. The increase or decrease in Company's environmental indicators as of the reporting year has been comparatively disclosed with previous years.
X
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report, Page 17-43 “Strategic Approach to Sustainability”, Page 44-83 “In Touch with Our Planet”, Page 224-229 “SCM Index
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B12. The short and long-term targets for reducing the environmental impacts have been determined and the progress compared to previous years' targets has been disclosed.
X
Arçelik has set sustainability targets for 2030 and 2050 to mitigate its environmental impact, and publishes its progress in its Sustainability and Annual Reports
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report, , Page 38-40 “Sustainability Targets”, Page 44-83 “In Touch with Our Planet”, Page 197-202 “Annex 4: Environmental Performance Indicators”
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B13. A strategy to combat the climate crisis has been created and the planned actions have been publicly disclosed.
X
Arçelik has developed its Climate Change Strategy and made it public on its website.
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report Page 44-51 “Climate Change and Decarbonization” Arçelik Corporate Website, Combating Climate Change https://www.arcelikglobal. com/en/sustainability/in-touchwith- our-planet/combating-theclimate- crisis/
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B14. The programs/procedures to prevent or minimize the potential negative impact of products and/or services on the environment have been established and disclosed.
X
Within the scope of its sustainability strategic priorities, Arçelik works to conserve natural resources through innovative products and improved operations, and develops programs aimed at reducing its environmental footprint. The company publishes its efforts in this field every year in its Annual and Sustainability Reports.
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report Page 44-83 “In Touch with Our Planet” Arçelik Global Environmental Policy Arçelik Global Environmental Policy https://www.arcelikglobal. com/media/5626/cevre_en.pdf
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B14. The actions to reduce greenhouse gas emissions of third parties (suppliers, subcontractors, dealers, etc.) have been carried out and disclosed.
X
Arçelik accepts sustainability as a business model throughout its value chain and cooperates for accelerating the sustainable transformation of all its stakeholders. All these efforts are disclosed in detail each year in Arçelik Annual Report and Sustainability Report.
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report Page 44-83 “In Touch with Our Planet”, Page 103-184 “In Touch with Business”
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B15. The environmental benefits/gains and cost savings of initiatives/projects that aims reducing environmental impacts have been disclosed.
X
Arçelik regularly discloses the number of efficiency and saving projects and actions derived as a result of its sustainability efforts in its company reports that are open to the public.
Arçelik 2023 Annual Report, Sustainability Section
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B16. The data related to energy consumption (natural gas, diesel, gasoline, LPG, coal, electricity, heating, cooling, etc.) has been disclosed as Scope-1 and Scope-2.
X
Scope 1 and Scope 2 GHG emissions are regularly calculated within the scope of sustainability efforts, which are verified by an independent third party pursuant to ISO 14064-1 and publicly disclosed. Similarly, energy consumption data are also reported broken down into “renewables/ non-renewables” to correspond to the expectations of international sustainability indices.
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report, Page 197 -202 “Annex 4: Environmental Performance Indicators”
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B17. The information related to production of electricity, heat, steam and cooling as of the reporting year has been disclosed.
X
Data on the electricity generated in a given year is publicly disclosed in a comparative format in the Sustainability Report upon completion of the verification. Heat, steam, and cooling energy generated are considered secondary energy types and the verified consumption amounts pertaining to primary energy resources used to obtain them will be reported in the Sustainability Report. Arçelik is also upgrading its existing energy monitoring systems in place to monitor and report these secondary energy types.
Arçelik 2023 Annual Report, Sustainability Section and Sustainability Compliance Statement Arçelik 2022 Sustainability Report, Page 197 -202 “Annex 4: Environmental Performance Indicators”
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B18. The studies related to increase the use of renewable energy and transition to zero/low carbon electricity have been conducted and disclosed.
X
Arçelik publicly discloses its renewable energy targets, investments and energy projects carried out in its company reports every year.
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report Page 38-40 “Sustainability Targets”, Page 44-83 “In Touch with Our Planet”, Page 197- 202 “Annex 4: Environmental Performance Indicators”
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B19. The renewable energy production and usage data has been publicly disclosed.
X
Arçelik publicly discloses its investments, targets and consumption data pertaining to renewable energy in its corporate reports annually.
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report Page 38-40 “Sustainability Targets”, Page 44-83 “In Touch with Our Planet”, Page 197- 202 “Annex 4: Environmental Performance Indicators”
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B20. The Company conducted projects about energy efficiency and the amount of reduction on energy consumption and emission achieved through these projects have been disclosed.
X
Arçelik discloses consumption and emission reductions secured owing to the energy efficiency projects carried out in its company reports.
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report Page 44-83 “In Touch with Our Planet”, Page 197-202 “Annex 4: Environmental Performance Indicators”
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B21. The water consumption, the amount, procedures and sources of recycled and discharged water from underground or above ground (if any), have been disclosed.
X
Arçelik publicly discloses its water management activities, targets, and annual performance data in its corporate reports.
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report Page 44-83 “In Touch with Our Planet”, Page 197-202 “Annex 4: Environmental Performance Indicators”
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B22. The information related to whether Company's operations or activities are included in any carbon pricing system (Emissions Trading System, Cap & Trade or Carbon Tax).
X
Since the regulatory framework governing the carbon pricing system has yet to be finalized in Türkiye, the company is not included in any carbon pricing system. Potential implications of a transition to low-carbon economy upon Arçelik’s operations are analyzed in terms of policy, market, reputational and technology risks. The external S&P Trucost ESG methodology has been employed for the policy risk and related carbon price.
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report, Page 44-83 “In Touch with Our Planet”
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B23. The information related to accumulated or purchased carbon credits within the reporting period has been disclosed.
X
No carbon credits were saved or purchased during the reporting period.
Arçelik 2023 Annual Report, Sustainability Section and Sustainability Risks and Opportunities Arçelik 2022 Sustainability Report, Page 230-240 “Annex-11.1 TCFD”
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B24. If carbon pricing is applied within the Company, the details have been disclosed.
X
Potential implications of lowcarbon transition upon Arçelik’s operations are analyzed in terms of policy, market, reputational and technology risks. The external S&P Trucost ESG methodology has been employed for the policy risk and related carbon price.
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report, Page 44-83 “In Touch with Our Planet”
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B25. The platforms where the Company discloses its environmental information have been disclosed.
X
Arçelik discloses its environmental data in all its regular company reports made available to the public and on its corporate website.
Arçelik Annual Report, Sustainability Section Arçelik 2022 Sustainability Report Page 44-83 “In Touch with Our Planet”, Page 197-202 “Annex 4: Environmental Performance Indicators” Arçelik Corporate Website https://www.arcelikglobal. com/en/sustainability/ overview/
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C. SOCIAL PRINCIPLES
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C1. Human Rights and Employee Rights
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C1.1. The Institutional Human Rights and Employee Rights Policy has been established in the ligh of the Universal Declaration of Human Rights, ILO Conventions ratified by Turkey and other relevant legislation. The policy and the officals that responsible for the implementation of it have been determined and disclosed.
X
When determining its approach and attitude towards human and employee rights, Arçelik adheres to the requirements of global initiatives including the United Nations Global Compact (UNGC), which it has voluntarily participated in, and the International Labor Organization (ILO), develops policies and transparently discloses all its activities implemented in accordance with those principles with the public in its company reports.
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report Page 17-43 “Strategic Approach to Sustainability”, Page 103-184 “In Touch with Business” Arçelik Human Rights Policy https://www.arcelikglobal. com/media/6236/15_globalhuman- rights-policy-en-1.pdf Arçelik Human Rights Due Diligence Process https://www.arcelikglobal.com/ media/6508/human_rights_ due_diligence.pdf
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C1.2. Considering the effects of supply and value chain, fair workforce, improvement of labor standards, women's employment and inclusion issues (gender, race, religion, language, marital status, ethnic identity, sexual orientation, gender identity, family responsibilities, union activities, political opinion, disability, social and cultural differences, etc., such as non-discrimination) are included in its policy on employee rights.
X
Arçelik has developed and publicly disclosed its Human Rights policy to establish its approach to Human Rights and provide a corresponding guide. All employees and managers of Arçelik and Group Companies are required to adhere to the Arçelik Human Rights Policy. Arçelik requires all its business partners to adhere to this Policy to the extent applicable to the relevant party and/or transaction and takes measures to ensure compliance.
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report Page 103-184 “In Touch with Business” Arçelik Human Rights Policy https://www.arcelikglobal. com/media/6236/15_globalhuman- rights-policy-en-1.pdf Arçelik Human Rights Due Diligence Process https://www.arcelikglobal.com/ media/6508/human_rights_ due_diligence.pdf Arçelik Responsible Purchasing Policy https://www.arcelikglobal. com/media/5553/responsiblepurchasing- policy_en.pdf
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C1.3. The measures taken for the minority rights/equality of opportunity or the ones who are sensitive about certain economic, environmental, social factors (low income groups, women, etc.) along the supply chain have been disclosed.
X
Within the framework of its Global Code of Conduct, Arçelik protects the human rights of all employees of Arçelik and its Group Companies, and its business partners in the value chain, within the framework of their pertinent policies.
Arçelik 2023 Annual Report, Sustainability Section Human Rights Human Resources Practices Arçelik Human Rights Policy, Diversity and Equal Employment Opportunity, Anti-Discrimination https://www.arcelikglobal. com/media/6236/15_globalhuman- rights-policy-en-1.pdf Arçelik 2022 Sustainability Report Page 85-93 “Supporting Society with Equal Opportunities and Inclusion”, Page 103-184 “In Touch with Business”
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C1.4. The developments regarding preventive and corrective practices against discrimination, inequality, human rights violations, forced and child labor have been disclosed.
X
Within the framework of its Global Code of Conduct, Arçelik protects the human rights of all employees of Arçelik and its Group Companies, and its business partners in the value chain, within the framework of their pertinent policies.
Arçelik 2023 Annual Report, Sustainability Section Human Rights Human Resources Practices Arçelik Human Rights Policy, Anti- Discrimination, Zero Tolerance to Child Labor and Forced Labor, Freedom of Unionization and Collective Bargaining, Health and Safety, Zero Tolerance to Harassment and Violence, Working Hours and Wages, Personal Development https://www.arcelikglobal. com/media/6236/15_globalhuman- rights-policy-en-1.pdf Arçelik Declaration on Equality at Work https://www.arcelikglobal. com/media/5711/ tem20declaration_on_equality_ at_work.pdf Arçelik Anti-Discrimination and Anti-Harassment Policy https://www.arcelikglobal. com/media/6317/16_globalanti- discrimination-and-antiharassment. pdf Arçelik 2022 Sustainability Report Page 103-184 “In Touch with Business”
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C1.5. Investments in employees (education, development policies), compensation, fringe benefits, right to unionize, work/life balance solutions and talent management are included in the employee rights policy.
X
Within the framework of its Global Code of Conduct, Arçelik protects the human rights of all employees of Arçelik and its Group Companies, and its business partners in the value chain, within the framework of their pertinent policies.
Arçelik 2023 Annual Report, Sustainability Section Human Rights Human Resources Practices Talent Management Arçelik Human Resources Policy, Freedom of Unionization and Collective Bargaining, Health and Safety, Working Hours and Wages, Personal Development https://www.arcelikglobal. com/media/6236/15_globalhuman- rights-policy-en-1.pdf Arçelik 2022 Sustainability Report Page 103-184 “In Touch with Business”
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C1.5. The mechanism for employee complaints and resolution of disputes have been established and related solution processes have been determined.
X
To ensure the prevention of any potential discrimination among employees and physical, mental, and emotional harassment within the Company permanently, Arçelik sets up and enforces binding rules through its Global Code of Conduct and Related Policies, Arçelik Employee Regulation, and all associated policies. Notifications regarding actions that fail to adhere to the Arçelik Global Code of Conduct and associated policies are received through the website-based Ethics Line, which can be accessed at www.ethicsline. net, or additionally via the Ethics Phone Line for certain countries.
Arçelik 2023 Annual Report, Sustainability Section Human Rights Arçelik 2023 Annual Report, Human Resources Practices Arçelik Whistleblowing Policy https://www.arcelikglobal. com/media/5515/3_globalwhistleblowing- policy_.pdf Arçelik 2022 Sustainability Report Page 103-184 “In Touch with Business”
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C1.5. The activities carried out within the reporting period which related to ensure employee satisfaction have been disclosed.
X
Arçelik conducts annual research through independent research companies to measure employee engagement and happiness in the workplace. Activities based on feedbacks are disclosed to the public through corporate reports.
Arçelik 2023 Annual Report, Sustainability Section Human Rights Human Resources Practices Arçelik 2023 Annual Report, Employee Engagement Arçelik 2022 Sustainability Report Page 103-184 “In Touch with Business”
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C1.6. The occupational health and safety policies have been established and disclosed.
X
Arçelik established its occupational health and safety policy and shared it on its public corporate communication channels. The company publishes its activities in this field every year in its corporate reports.
Arçelik 2023 Annual Report, Sustainability Section Occupational Health and Safety Arçelik Occupational Health and Safety Policy https://www.arcelikglobal. com/en/company/press-room /6232/is-policy_arceliklegals_ 11.pdf /6286/corporratehealth- and-safety-policy.pdf
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C1.6. The measures taken for protecting health, preventing occupational accidents and related statistics have been disclosed.
X
Arçelik 2023 Annual Report, Sustainability Section Occupational Health and Safety Arçelik 2022 Sustainability Report, Page 135-137 “Occupational Health and Safety”
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C1.7. The personal data protection and data security policies have been established and disclosed.
X
Arçelik established its policy for protection of personal data and data security, and shared it on public corporate communication channels. The company publishes its activities in this field every year in its corporate reports.
Arçelik 2023 Annual Report, Sustainability Section Protection of Personal Data Arçelik 2022 Sustainability Report, Page 105-110 “Business Ethics and Transparency” Arçelik Information Security Policy https://www.arcelikglobal. com/en/company/press-room /6232/is-policy_arceliklegals_ 11.pdf Arçelik KVKK Policy https://www.arcelikglobal. com/en/company/data-privacypolicy/ Arçelik Code of Conduct https://www.arcelikglobal. com/en/company/about-us/ global-code-of-conduct/
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C1.8. The ethics policy have been established and disclosed.
X
Arçelik established its Global Code of Conduct, and shared it on public corporate communication channels. The company publishes its activities in this field every year in its corporate reports.
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report, Page 105-110 “Business Ethics and Transparency” Arçelik Code of Conduct https://www.arcelikglobal. com/en/company/about-us/ global-code-of-conduct/
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C1.9. The studies related to social investment, social responsibility, finansal inclusivity and access to finance have been explained.
X
Arçelik 2023 Annual Report, Main Social Investment Initiatives
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C1.10. The informative meetings and training programs related to ESG policies and practices have been organized for employees.
X
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report, Page 103-184 “In Touch with Business”
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C2. Stakeholders, International Standards and Initiatives
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C2.1. The customer satisfaction policy regarding the management and resolution of customer complaints has been prepared and disclosed.
X
Arçelik established its customer satisfaction policy and shared it on public corporate communication channels. The company publishes its activities in this field every year in its corporate reports.
Arçelik 2023 Annual Report, Customer Services Department Arçelik 2022 Sustainability Report, Page 157-166 “Customer and Consumer Experience” Arçelik Customer Satisfaction Policy https://www.arcelikglobal. com/en/company/press-room/ customersatisfactionpolicy.pdf
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C2.2. The information about the communication with stakeholders (which stakeholder, subject and frequency) have been disclosed.
X
Arçelik 2023 Annual Report, Main Social Investment Initiatives
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C2.3. The international reporting standards that adopted in reporting have been explained.
X
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report, Page 3-4 “About the Report”
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C2.4. The principles adopted regarding sustainability,the signatory or member international organizations, committees and principles have been disclosed.
X
Principles the company embraced in relation to sustainability, international organizations, committees and principles that the company is a signatory or member of are disclosed on Arçelik’s corporate communication channels. The responsibility Arçelik assumes in these formations and the roles it fulfills are publicly disclosed every year in company reports.
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report, Page 3-4 “About the Report” Arçelik Corporate Website https://www.arcelikglobal. com/en/sustainability/ engagements/engagements/
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C2.5. The improvements have been made and studies have been carried out in order to be included in the Borsa Istanbul sustainability indices and/or international index providers.
X
Arçelik works to be listed in and carry out its performance on, internationally leading sustainability indices including Borsa İstanbul and reports its progress on the indices.
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report, Page 12-13 “Awards and Recognitions”, Page 14-15 “Global Partnerships and Engagement” Arçelik Corporate Website https://www.arcelikglobal. com/en/sustainability/awardsachievements/
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D. CORPORATE GOVERNANCE PRINCIPLES
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D1. The opinions of stakeholders have been sought in the determination of measures and strategies related to sustainability field.
X
Arçelik deems it important to determine, prioritize, evaluate and report the factors that have the highest material impact on its stakeholders. In keeping with the changing global sustainability agenda, the materiality analysis is renewed annually. The inputs from the widely-participated questionnaire administered to different key stakeholder groups are blended with the opinions of the company’s senior management, and thus created Arçelik’s materiality matrix. The distribution of the Materiality Analysis results with respect to stakeholder groups and geographical regions is publicly disclosed.
Arçelik 2023 Annual Report, Sustainability Section, Sustainability Principles Compliance Disclosure Arçelik 2022 Sustainability Report, Page 30-37 “Materiality Analysis”
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D2. The social responsibility projects, awareness activities and trainings have been carried out to raise awareness about sustainability and its importance.
X
In the light of its Corporate Citizenship Policy, Arçelik implements various social initiatives catering to human needs in its geographies and also in other areas with the aim of supporting sustainable living. The company discloses all its activities and their outputs every year in its corporate reports.
Arçelik 2023 Annual Report, Sustainability Section Arçelik 2022 Sustainability Report, Page 84-102 “In Touch with Human Needs” Arçelik Corporate Citizenship Policy https://www.arcelikglobal. com/en/company/pressroom// 5759/22-07- corporatecitizenshippolicy_final. pdf