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oda_SustainabilityComplianceReportAbstract|
Sustainability Compliance Report
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A. GENERAL PRINCIPLES
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A1. Strategy, Policy and Goals
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A1.1. The prioritised environmental, social and corporate governance (ESG) issues, risks and opportunities have been determined by the Company's Board of Directors.
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As a member of the Board of Directors and the chief executive officer, the Migros CEO holds the highest level of responsibility with respect to sustainability. Appointed by the CEO on behalf of the Board of Directors, the Sustainability Committee manages, implements, monitors and measures the Company’s efforts in sustainability. The Company monitors, takes action and reports on its sustainable growth targets, the improvements in line with the sustainable ecosystem strategy into which such targets were integrated, the key performance indicators for such targets and the roadmap under the framework of the Migros Better Future Plan. Various risk indicators, which have been created in order to foresee the risks that could prevent the realization of the Company’s strategic business goals, monitor the factors acting as the components of such risks, identify and measure the probability and impact of the actualization of such risks, are being monitored.
Migros 2024 Integrated Annual Report, sections on: Migros Better Future Plan, Sustainability Committee, Risk Management, Risks and Opportunities .
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A1.1. The ESG policies (Environmental Policy, Energy Policy, Human Rights and Employee Policy etc.) have been created and disclosed to the public by the Company's Board of Directors.
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The policies Migros has implemented within the scope of its sustainability strategy are accessible through the Company’s corporate website.
https://www.migroskurumsal.com/en/about-us/our-policies
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A1.2. The short and long-term targets set within the scope of ESG policies have been disclosed to the public.
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Company’s short and medium / long term sustainability targets, which have been established in line with the Company’s ESG policies and Migros Better Future Plan, have been shared in the “Targets” section of the Integrated Annual Report.
Migros 2024 Integrated Annual Report, sections on: Migros Better Future Plan, Targets.
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A2. Implementation/Monitoring
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A2.1. The responsible committees and/or business units for the implementation of ESG policies and the senior officials related to ESG issues in the Company and their duties have been identified and disclosed to the public.
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Appointed by the CEO on behalf of the Board of Directors, the Sustainability Committee manages, implements, monitors and measures the Company’s efforts in sustainability. The directors and group managers in all departments of the Company are a part of the Sustainability Committee as natural members. In addition, persons directed by the senior management of departments and who actively work in the field of sustainability also participate in the Sustainability Committee.
Migros 2024 Integrated Annual Report: Sustainability Committee section.
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A2.1. The activities carried out within the scope of policies by the responsible committee and/or unit have been reported to the Board of Directors at least once a year.
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Short and medium/long term targets are determined by the Sustainability Committee, focusing on the Company's main strategies, and are presented to the Senior Management and then committed with the opinion of the Board of Directors. The Sustainability Committee and any subcommittees serving under it report on any work, process evaluations and result analyses the Company has conducted with respect to sustainability 4 times a year on a quarterly basis to the CEO and Senior Management. In addition, the Board of Directors reviews any progress made with respect to the targets. The Board of Directors Sustainability Committee was established at the Board level in 2024 and this Committee meets twice a year.
Migros 2024 Integrated Annual Report: Sustainability Committee, Board of Directors Sustainability Committee sections.
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A2.2. In line with the ESG targets, the implementation and action plans have been formed and disclosed to the public.
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The annual activity and performance within the framework of the priorities and points of focus indicated in the Migros Better Future Plan, which is the Company’s sustainability strategy and roadmap, the risk and opportunities as evaluated in terms of all processes, corporate governance approach, business environment strengthened by adapting to the necessities of the age and new technologies have been shared in the Migros Integrated Annual Report.
Migros 2024 Integrated Annual Report, sections on: Migros Better Future Plan, Better for Our Employees, Better for Our Customers and Stakeholders, Better for Our World, Extensive Combat Against Climate Change, Risks and Opportunities sections.
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A2.3. The Key ESG Performance Indicators (KPI) and the level of reaching these indicators have been disclosed to the public on yearly basis.
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The Company is sharing the goals set within the framework of the Migros Better Future Plan and the details of its annual performance in the whole of the Integrated Annual Report. The section titled “Targets” also includes goals on issues such as carbon emissions, water consumption, food waste ratios, ratio of women in management, sustainable agriculture, monitorability/traceability on a base year, target year and rate of progress basis.
Migros 2024 Integrated Annual Report, sections on: Migros Better Future Plan, Targets.
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A2.4. The activities for improving the sustainability performance of the business processes or products and services have been disclosed to the public.
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The Company monitors and discloses its efforts to improve business processes, products and services in line with the “Migros Better Future Plan” under the “Better for Our Customers and Stakeholders” and “Better through Innovative Transformation” headings. Its main efforts and road map are available on its corporate website with more detailed information being shared in the Integrated Annual Report.
Migros 2024 Integrated Annual Report, sections on: Migros Better Future Plan, Better for Our Customers and Stakeholders, Better through Innovative Transformation.
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A3. Reporting
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A3.1. The information about the sustainability performance, targets and actions have been given in annual reports of the Company an understandable, accurate and sufficient manner.
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The Company’s Integrated Annual Report has been prepared in accordance with the Global Reporting Initiative (GRI) Standards, the International Integrated Reporting Framework published by the International Integrated Reporting Council (IIRC) and Turkish Sustainability Reporting Standards (TSRS).
Migros 2024 Integrated Annual Report, sections on: Migros Better Future Plan, Targets, Sustainability Performance Indicator, Performance and Targets sections under Better for Our World and Better for Our Employees.
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A3.2. The information about activities which are related to the United Nations (UN) 2030 Sustainable Development Goals have been disclosed to the public.
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The Our Contributions to Sustainable Development Goals section of the Company’s Integrated Annual Report discusses which issues have been prioritized by the Company as well as which Sustainable Development Goals (SDGs) are being served through the activities and sustainability work elucidated in the report. The strategically material areas of focus for the company have been matched with the SDGs that benefit under the framework of the Migros Better Future Plan and published on the corporate website.
Migros 2024 Integrated Annual Report, sections on: Migros Better Future Plan, Contribution to Sustainable Development Goals. https://www.migroskurumsal.com/en/sustainability/migros-iyi-gelecek-plan
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A3.3. The lawsuits filed and/or concluded against the Company about ESG issues which are material in terms of ESG policies and/or will significantly affect the Company's activities, have been disclosed to the public.
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Lawsuits filed and/or concluded against the Company are disclosed on the Public Disclosure Platform (“KAP”) and published in the Integrated Annual Report as deemed necessary/material.
Migros 2024 Integrated Annual Report, sections on: Report on Compliance with Corporate Governance Rules.
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A4. Verification
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A4.1. The Company's Key ESG Performance metrics have been verified by an independent third party and publicly disclosed.
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The Company’s carbon emissions, water withdrawal / discharge, compliance with human rights, and statements with respect to supplier audits are being verified by independent institutions. The relevant data is shared in the Integrated Annual Report under Verification and Assurance Statements & TSRS Limited Assurance Report.
Migros 2024 Integrated Annual Report, sections on: Statement of Independent Assurance in Human Rights and Supply Chain, Greenhouse Gas Emissions Verification Statement, Water Footprint Verification Statement TSRS Limited Assurance Report.
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B. ENVIRONMENTAL PRINCIPLES
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B1. The policies and practices, action plans, environmental management systems (known by the ISO 14001 standard) and programs have been disclosed.
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Migros Environmental Policy envisions working together with the Company’s stakeholders, raising environmental awareness, protecting the environment and projects, which put the needs of future generations to the forefront with the aim to leave behind a clean environment for them. The Company holds an ISO 14001 certificate covering all of its service areas. The Migros Better Future Plan describes issues with higher priority and action plans. The Company identifies and controls the environmental dimensions and risks of its activities from a cycle of life viewpoint, thereby focusing its efforts on reducing the factors that have a negative impact on the environment. The Integrated Annual Report describes the related projects.
Migros 2024 Integrated Annual Report, sections on: Migros Better Future Plan, Better for Our World. https://www.migroskurumsal.com/en/about-us/our-policies#cevre-politikasi https://migroskurumsalstr.blob.core.windows.net/migroskurumsalstr/iso-14001-cevre-yonetim-sistemi-638049692197408430.pdf
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B2. The environmental reports prepared to provide information on environmental management have been disclosed to the public which is inculiding the scope, reporting period, reporting date and limitations about the reporting conditions.
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The Company’s Integrated Annual Report covers the 12-month period between 1 January 2024 and 31 December 2024. The financial data in the Report covers (99.9% of) all our activities, sustainability data and domestic activities.
Migros 2024 Integrated Annual Report: About the Report section.
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B4. The environmental targets within the scope of performance incentive systems which included in the rewarding criteria have been disclosed to the public on the basis of stakeholders (such as members of the Board of Directors, managers and employees).
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Short and medium/long term targets are determined by the Sustainability Committee, focusing on the Company's main strategies, and are presented to the Senior Management and then committed with the opinion of the Board of Directors. Departments are expected to set at least one annual goal with respect to sustainability as well as supporting the referred main targets. Sustainability-target fulfillment results are also included to elements of Migros’ corporate performance evaluation system.
Migros 2024 Integrated Annual Report, sections on: Environmental Management, Sustainability Committee, Targets.
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B5. How the prioritised environmental issues have been integrated into business objectives and strategies has been disclosed.
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The Company follows its environmental, social and governance priorities and roadmap on sustainability within the framework of its “Migros Better Future Plan”. The Company continues its work with the goal of monitoring, controlling and minimizing the environmental impacts that could arise from its operations. The Company has mainly prioritized “Extensive Combat Against the Climate Change”, “Supporting the Circular Economy”, and “Sustainable Agriculture and Saving Food”. The goals for and progress made in each prioritized issue has been explained in the Integrated Annual Report.
Migros 2024 Integrated Annual Report, sections on: Migros Better Future Plan, Targets, Better for Our World.
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B7. The way of how environmental issues has been managed and integrated into business objectives and strategies throughout the Company's value chain, including the operational process, suppliers and customers has been disclosed.
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As shown from its values of “Better for Our World” and “Better for our Customers and Stakeholders”, the Company includes its stakeholders in its business strategy in order to minimize its environmental impact. Through its Sustainable Business Partners Network it implements projects together with its suppliers to measure and reduce the carbon footprint of the goods it sells, reduce the use of plastic packaging, support sustainable agriculture and small manufacturers, and prevent food waste together with its suppliers under the scope of WRI 10x20x30. Furthermore, annual audits of suppliers also include environmental matters in their scope. We also have projects such as The Bag-Free Shopping Movement and Save Your Food project to integrate customers as well.
Migros 2024 Integrated Annual Report, sections on: Better for Our World, Better for Our Customers and Stakeholders.
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B8. Whether the Company have been involved to environmental related organizations and non-governmental organizations' policy making processes and collabrations with these organizations has been disclosed.
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In the international arena, Migros is an active member of the Consumer Goods Forum (CGF). At a national level, Migros shares its opinion through the GPD, TAMPF, TÜSİAD and TOBB Retail Council, of which it is a member, as may be requested by municipalities or ministries.
Migros 2024 Integrated Annual Report: Communication with Stakeholders section.
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B9. In the light of environmental indicators (Greenhouse gas emissions (Scope-1 (Direct), Scope-2 (Energy indirect), Scope-3 (Other indirect), air quality, energy management, water and wastewater management, waste management, biodiversity impacts)), information on environmental impacts is periodically disclosed to the public in a comparable manner.
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Information under the stated topics is shared in the Integrated Annual Report in the form of trends for a minimum of 3 years to ensure that any progress made can be monitored.
Migros 2024 Integrated Annual Report, sections on: Better for Our World, Sustainability Performance Indicators.
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B10. Details of the standard, protocol, methodology, and baseline year used to collect and calculate data has been disclosed.
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The GHG Protocol and ISO 14064-3 standard are used in calculating and verifying carbon emissions. The company’s water footprint is verified in accordance with ISO 14046 standard. The WRI Aqueduct Water Risk Atlas device is used to measure the water risk and water stress on the facilities used in operations. The Food Recovery Hierarchy and Global Food Loss and Waste Protocol are used as the basis for food loss ratios. The performance indicator, base year, target year, annual performance from the base year to the reporting year are reported with respect to all environmental targets.
Migros 2024 Integrated Annual Report, sections on: Better for Our World, Greenhouse Gas Emissions Verification Statement, Water Footprint Verification Statement.
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B11. The increase or decrease in Company's environmental indicators as of the reporting year has been comparatively disclosed with previous years.
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The Company reports its performance progress on environmental sustainability as a minimum 3-year trend in the Integrated Annual Report. There are also explanations as to status with respect to annual medium / long term goals.
Migros 2024 Integrated Annual Report, sections on: Better for Our World, Sustainability Performance Indicators
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B12. The short and long-term targets for reducing the environmental impacts have been determined and the progress compared to previous years' targets has been disclosed.
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The Company has set its goals for reducing Scope 1 and 2 emissions, water use, energy consumption, food loss ratio in its Migros Better Future Plan. The Company shares the current status of its goals on an annual basis in its Integrated Annual Report.
Migros 2024 Integrated Annual Report, sections on: Better for Our World, Sustainability Performance Indicators.
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B13. A strategy to combat the climate crisis has been created and the planned actions have been publicly disclosed.
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In its Migros Better Future Plan, the Company indicates that one of its areas of focus will be an extensive combat against climate change. It has announced its goal to reduce its carbon footprint by 42,65% by 2030 and as 2050 Carbon Net Zero in line with the 1.5 ºC scenario and have this target verified by the SBTi (Science-Based Target initiative). To this end it shares its efforts to save power and prevent cooling gas leaks as well as investments in renewable energy.
Migros 2024 Integrated Annual Report, sections on: Better for Our World, Extensive Combat Against Climate Change.
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B14. The programs/procedures to prevent or minimize the potential negative impact of products and/or services on the environment have been established and disclosed.
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The life cycle assessment and carbon footprint of the Company’s own brand products have been calculated. In depth efforts continue to make the packaging used for the Company’s own brand products more sustainable. 25% of the packaging for 6 non-food own brand goods is made of r-Pet. Efficiency projects to reduce greenhouse emissions in distribution and logistics are also ongoing.
Migros 2024 Integrated Annual Report, sections on: Extensive Combat Againist Climate Change, Sustainable Distribution Systems, Supporting a Circular Economy and Effective Waste Management.
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B14. The actions to reduce greenhouse gas emissions of third parties (suppliers, subcontractors, dealers, etc.) have been carried out and disclosed.
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The Company implemented the “Sustainable Business Partners Network” platform in order to measure the impact of the products it sells on Scope 3 emissions as accurately as possible. It monitors the environmental parameters such as carbon emissions, water consumption and waste quantity of its suppliers and expects them to set goals for improvement in light of climate change. It also provides workshops for its suppliers under the framework of the platform.
Migros 2024 Integrated Annual Report, sections on: Extensive Combat Againist Climate Change, Carbon Footprint Works Towards Suppliers.
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B15. The environmental benefits/gains and cost savings of initiatives/projects that aims reducing environmental impacts have been disclosed.
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As part of its extensive combat against climate change, the Company is working on projects to reduce its power consumption and use of cooling gases and shares its annual savings from these projects. The Company also reports to the CDP (Carbon Disclosure Project) Climate Change and Water Security programs every year.
Migros 2024 Integrated Annual Report: Energy Efficiency Works section.
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B16. The data related to energy consumption (natural gas, diesel, gasoline, LPG, coal, electricity, heating, cooling, etc.) has been disclosed as Scope-1 and Scope-2.
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The Company shares its energy consumption data, together with detailed breakdowns in the form of 3-year trends in its Integrated Annual Report.
Migros 2024 Integrated Annual Report: Energy Efficiency Works section.
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B17. The information related to production of electricity, heat, steam and cooling as of the reporting year has been disclosed.
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The Company does not have any heating, cooling or steam consumption or sales as a secondary power source. It shares its electricity and other power consumption in the form of 3-year trends in its Integrated Annual Report.
Migros 2024 Integrated Annual Report: Energy Efficiency Works section.
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B18. The studies related to increase the use of renewable energy and transition to zero/low carbon electricity have been conducted and disclosed.
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In 2024, 7,382 MWh of electricity was generated through solar power plants (SPP) on the roofs of Adana, Muğla, Diyarbakır and Torbalı Distribution Centers, MİGET, Kocaeli Derince 5M Migros. 5,924 MWh was used directly at the generation points and 1,458 MWh was fed into the electricity grid. In addition, the Kırşehir SPP project with an installed capacity of 34.4 MW was completed in 2024. In addition, the Company certified that it procured 350,000 MWh of electricity used in 2024 from Renewable Energy Resource Guarantee System (YEK-G) certified renewable energy producers. This corresponds to 51% of the 355,924 MWh of electricity that the company consumed in 2024. The Company aims to supply 1/3 of its energy consumption from solar panels by the end of 2026.
Migros 2024 Integrated Annual Report, Renewable Energy section.
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B19. The renewable energy production and usage data has been publicly disclosed.
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In 2024, 7,382 MWh of electricity was generated through solar power plants (SPP) on the roofs of Adana, Muğla, Diyarbakır and Torbalı Distribution Centers, MİGET, Kocaeli Derince 5M Migros. 5,924 MWh was used directly at the generation points and 1,458 MWh was fed into the electricity grid. In addition, the Kırşehir SPP project with an installed capacity of 34.4 MWp was completed in 2024. In addition, the Company certified that it procured 350,000 MWh of electricity used in 2024 from Renewable Energy Resource Guarantee System (YEK-G) certified renewable energy producers. This corresponds to 51% of the 355,924 MWh of electricity that the company consumed in 2024.
Migros 2024 Integrated Annual Report, Renewable Energy section.
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B20. The Company conducted projects about energy efficiency and the amount of reduction on energy consumption and emission achieved through these projects have been disclosed.
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In addition to its target of reducing Scope 1 and Scope 2 emissions by 42.65% by 2030, the Company also aims to reduce its power consumption by 35% per sales square meter. To this end, optimization is achieved through a switch to new generation systems and central control over cooling, air conditioning and lighting. The Company shares its efforts to reduce power consumption, the savings achieved, and the emissions prevented within the context of its extensive combat against climate change.
Migros 2024 Integrated Annual Report: Energy Efficiency Works section.
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B21. The water consumption, the amount, procedures and sources of recycled and discharged water from underground or above ground (if any), have been disclosed.
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The Company reports the water drawn, consumed, and discharged during its operations based on source type. The data is verified in accordance with 14046 standards.
Migros 2024 Integrated Annual Report, sections on: Sustainable Water Management, Sustainability Performance Indicators.
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B22. The information related to whether Company's operations or activities are included in any carbon pricing system (Emissions Trading System, Cap & Trade or Carbon Tax).
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The Company is not a part of the carbon pricing system. On the other hand, the pricing established through the efforts of the Ministry of Environment, Urbanization and Climate Change within the scope of the Partnership for Market Readiness (PMR) program are used as the basis for internal valuations.
Migros 2024 Integrated Annual Report CDP Report
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B23. The information related to accumulated or purchased carbon credits within the reporting period has been disclosed.
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The Company did not receive any carbon credit during the reporting period.
Migros 2024 Integrated Annual Report
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B24. If carbon pricing is applied within the Company, the details have been disclosed.
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The Company is not a part of the carbon pricing system. The Company uses the pricing established through the efforts of the Ministry of Environment, Urbanization and Climate Change within the scope of the Partnership for Market Readiness (PMR) program as the basis for internal valuations.
Migros 2024 Integrated Annual Report CDP Report
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B25. The platforms where the Company discloses its environmental information have been disclosed.
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The Company publishes its efforts regarding sustainability during the year in the Integrated Annual Report, the CDP Report ( Climate Change program, the CDP Water Security program) and its corporate website.
Migros 2024 Integrated Annual Report: Better for Our World section. CDP Report https://www.migroskurumsal.com/en/sustainability
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C. SOCIAL PRINCIPLES
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C1. Human Rights and Employee Rights
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C1.1. The Institutional Human Rights and Employee Rights Policy has been established in the ligh of the Universal Declaration of Human Rights, ILO Conventions ratified by Turkey and other relevant legislation. The policy and the officals that responsible for the implementation of it have been determined and disclosed.
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The Company has a Human Resources Policy and a Human Rights and Equal Opportunity Policy in place. The implementation of these policies is supervised by Chief Human Resources Officer. The Internal Audit Department also monitors compliance with the policies and regularly reports to the Senior Management.
Migros 2024 Integrated Annual Report: Human Rights Compliance section. https://www.migroskurumsal.com/en/about-us/our-policies#insan-haklari-ve-firsat-esitligi-politikasi https://www.migroskurumsal.com/en/about-us/our-policies#insan-kaynaklari-politikasi
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C1.2. Considering the effects of supply and value chain, fair workforce, improvement of labor standards, women's employment and inclusion issues (gender, race, religion, language, marital status, ethnic identity, sexual orientation, gender identity, family responsibilities, union activities, political opinion, disability, social and cultural differences, etc., such as non-discrimination) are included in its policy on employee rights.
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The Company discloses the main principles it expects its suppliers to comply with in its Responsible Sourcing Policy and every contract executed with suppliers contains a clause requiring an undertaking to comply with such principles. Every year the Company conducts ethics, social and environmental audits of its suppliers under the scope of the GC-Ethical Compliance. These processes are disclosed in detail in the Integrated Annual Report.
Migros 2024 Integrated Annual Report: Sustainable Growth with Suppliers section. https://www.migroskurumsal.com/en/about-us/our-policies#sorumlu-tedarik-politikasi
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C1.3. The measures taken for the minority rights/equality of opportunity or the ones who are sensitive about certain economic, environmental, social factors (low income groups, women, etc.) along the supply chain have been disclosed.
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One of the areas the Company has identified in the Migros Better Future Plan as a point of focus is Gender Equality and Equal Opportunity. It shares the projects it has implemented both internally and at a societal level within this context. Furthermore, every year it conducts ethics, social and environmental audits of is suppliers under the scope of the GC-Ethical Compliance. The Company also has a Human Rights and Equal Opportunities Policy and a Gender Equality and Inclusion Policy in place.
Migros 2024 Integrated Annual Report, sections on: Gender and Opportunity Equality, Sustainable Growth with Suppliers. https://www.migroskurumsal.com/en/about-us/our-policies#insan-haklari-ve-firsat-esitligi-politikasi https://www.migroskurumsal.com/en/about-us/our-policies#gender-equality-and-inclusion-policy
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C1.4. The developments regarding preventive and corrective practices against discrimination, inequality, human rights violations, forced and child labor have been disclosed.
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In every activity of the Company forced labor / child labor and discrimination are prohibited with very clear language. Its statements regarding this matter are also verified independently. Every year, the Company conducts both internal audits and audits of its suppliers with respect to this issue and transparently publishes the results in its Integrated Annual Report. Moreover, the supplier audits are also included in the third-party assurance.
Migros 2024 Integrated Annual Report, sections on: Gender and Opportunity Equality, Sustainable Growth with Suppliers, Human Rights Compliance. https://www.migroskurumsal.com/en/about-us/our-policies#insan-haklari-ve-firsat-esitligi-politikasi
oda_EmployeeRightPolicyIncludesInvestmentsInEmployeesCompensationFringeBenefitsRightToUnionizeWorkLifeBalanceSolutionsTalentManagement|http://www.xbrl.org/2003/role/verboseLabel
C1.5. Investments in employees (education, development policies), compensation, fringe benefits, right to unionize, work/life balance solutions and talent management are included in the employee rights policy.
X
The training provided to Company employees for career and personal development, unionization rights, and side benefits are disclosed in the Integrated Annual Report. In addition, the Company also has a Human Rights Policy, Severance Policy and Human Rights and Equal Opportunity Policy in place.
Migros 2024 Integrated Annual Report: Better for Our Employees section. https://www.migroskurumsal.com/en/about-us/our-policies#insan-haklari-ve-firsat-esitligi-politikasi https://www.migroskurumsal.com/en/about-us/our-policies#insan-kaynaklari-politikasi https://www.migroskurumsal.com/en/about-us/our-policies#tazminat-politikasi
oda_MechanismForEmployeeComplaintsAndResolutionOfDisputesEstablishedRelatedSolutionProcessesDetermined|http://www.xbrl.org/2003/role/verboseLabel
C1.5. The mechanism for employee complaints and resolution of disputes have been established and related solution processes have been determined.
X
The etikkurul@migros.com.tr email address and Migros Hotline are available for employees. Employees may share their requests anonymously. The Company has established an “Ethical Denunciation Monitoring and Recording” system in order to gather, evaluate and systematically monitor tips collected from various channels such as the call center, email or mobile application.
Migros 2024 Integrated Annual Report: Compliance with Corporate Policies and Code of Ethics section.
oda_ActivitiesCarriedOutWithinTheReportingPeriodRelatedToEnsureEmployeeSatisfactionDisclosed|http://www.xbrl.org/2003/role/verboseLabel
C1.5. The activities carried out within the reporting period which related to ensure employee satisfaction have been disclosed.
X
The performance cards for senior management, all directors at a managerial or higher level include a “Employee Satisfaction” goal. Moreover, an independent research firm measures the levels of employee satisfaction and loyalty to the Company with the “Working Life Assessment Survey” and/or Happy Place to Work Surbey it conducts every year. The Company’s efforts toward projects for contributing to employee development, employee satisfaction, employee health & wellness are disclosed.
Migros 2024 Integrated Annual Report: Better for Our Employees section.
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C1.6. The occupational health and safety policies have been established and disclosed.
X
The Company has an Occupational Health and Safety Policy in place.
https://www.migroskurumsal.com/en/about-us/our-policies#is-sagligi-ve-guvenligi
oda_MeasuresTakenForProtectingHealthPreventingOccupationalAccidentStatisticsDisclosed|http://www.xbrl.org/2003/role/verboseLabel
C1.6. The measures taken for protecting health, preventing occupational accidents and related statistics have been disclosed.
X
The Company discloses the work it conducts within the scope of ensuring occupational health and safety for its employees.
Migros 2024 Integrated Annual Report, sections on: Occupational Health and Safety, Sustainability Performance Indicators.
oda_PersonalDataProtectionAndDataSecurityPoliciesEstablishedAndDisclosed|http://www.xbrl.org/2003/role/verboseLabel
C1.7. The personal data protection and data security policies have been established and disclosed.
X
The Company has an Information Security Policy and a Personal Data Protection and Processing Policy in place. It has also established the requisite auditing and reporting mechanisms within this context. Detailed information is disclosed in the Integrated Annual Report.
https://www.migroskurumsal.com/en/about-us/our-policies#bilgi-guvenlik-politikasi https://www.migroskurumsal.com/hakkimizda/politikalarimiz#kisisel-verilerin-korunmasi-ve-islenmesi-politikasi
oda_EthicsPolicyEstablishedAndDisclosed|http://www.xbrl.org/2003/role/verboseLabel
C1.8. The ethics policy have been established and disclosed.
X
The Company has a Code of Ethics and an Anti-Bribery and Anti-Corruption Policy in place. In addition, the audit and monitoring work done with respect to these policies as well as the results thereof are also published every year.
Migros 2024 Integrated Annual Report, sections on: Compliance with Corporate Policies and Code of Ethics. https://www.migroskurumsal.com/en/about-us/our-policies#migros-etik-kurallari https://www.migroskurumsal.com/en/about-us/our-policies#rusvet-ve-yolsuzlukla-mucadele-politikasi
oda_StudiesRelatedToSocialInvestmentSocialResponsibilityFinansalInclusivityAccessToFinanceExplained|http://www.xbrl.org/2003/role/verboseLabel
C1.9. The studies related to social investment, social responsibility, finansal inclusivity and access to finance have been explained.
X
The Company’s social responsibility projects are published on its corporate website and the Integrated Annual Report.
Migros 2024 Integrated Annual Report: Responsibility and Awareness Studies section. https://www.migroskurumsal.com/en/sustainability/our-works
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C1.10. The informative meetings and training programs related to ESG policies and practices have been organized for employees.
X
The Company offers corporate policy training to all employees with regards to its Environmental Policy, Human Rights and Equal Opportunity Policy, Anti-Bribery and Anti-Corruption Policy, Responsible Sourcing Policy and Code of Ethics. The Company also organizes a series of sustainability training to cover environmental matters as well as training on societal gender equality.
Migros 2024 Integrated Annual Report, sections on: Contributions to Employee Development, Sustainability Trainings, Internal Practices for Gender Equality, Compliance with Corporate Policies and Code of Ethics.
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C2. Stakeholders, International Standards and Initiatives
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C2.1. The customer satisfaction policy regarding the management and resolution of customer complaints has been prepared and disclosed.
X
The communication work, research, loyalty programs conducted by the Company to provide its customers with a good and safe experience are disclosed annually. Customer requests received from all channels are integrated and quickly resolved through the Migros Engagement Platform. The Company holds a TSE ISO 10002 Customer Satisfaction Management System quality certificate.
Migros 2024 Integrated Annual Report: Good and Trustworthy Customer Experience section.
oda_InformationAboutTheCommunicationWithStakeholdersDisclosed|http://www.xbrl.org/2003/role/verboseLabel
C2.2. The information about the communication with stakeholders (which stakeholder, subject and frequency) have been disclosed.
X
All channels, methods, and frequency of communication with all main stakeholders in accordance with GRI standards have been disclosed in the Integrated Annual Report in the form of a detailed table.
Migros 2024 Integrated Annual Report: Communication with Stakeholders section.
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C2.3. The international reporting standards that adopted in reporting have been explained.
X
The Company’s Integrated Annual Report has been prepared in accordance with the Global Reporting Initiative (GRI) Standards and the International Integrated Reporting Framework published by the International Integrated Reporting Council (IIRC). At the same time, sections contributing to the World Economic Forum Stakeholder Capitalism Metrics, the Principles of the United Nations Global Compact, the UN Women Empowerment Principles (WEPs) have been identified. The Integrated Annual Report was prepared in accordance with international standards published by the International Sustainability Standards Board (ISSB) and Turkish Sustainability Reporting Standards (TSRS) prepared by the Public Oversight Board (KGK).
Migros 2024 Integrated Annual Report: About the Report section
oda_PrinciplesAdoptedRegardingSustainabilitySignatoryOrMemberInternationalOrganizationsCommitteesPrinciplesDisclosed|http://www.xbrl.org/2003/role/verboseLabel
C2.4. The principles adopted regarding sustainability,the signatory or member international organizations, committees and principles have been disclosed.
X
The Company is a member of the Food Waste, Collaboration for Healthier Lives, Product Data, Net Zero coalitions in the Consumer Goods Forum. The Company is also a pledgor under LEAD Network EU, UN Global Compact, SBTi, WEPs and Business Plastic Initiative. Its pledges and projects regarding such pledges are disclosed in its Integrated Annual Report.
Migros 2024 Integrated Annual Report: Memberships, Collaborations and Initiatives section.
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C2.5. The improvements have been made and studies have been carried out in order to be included in the Borsa Istanbul sustainability indices and/or international index providers.
X
The Company is listed on the Istanbul Stock Exchange’s BIST Sustainability Index and BIST Sustainability 25 Index.
Migros 2024 Integrated Annual Report: Highlights of 2024 section.
oda_CorporateGovernancePrinciplesAbstract|http://www.mkk.com.tr/2015/role/CapsLockLabel
D. CORPORATE GOVERNANCE PRINCIPLES
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D1. The opinions of stakeholders have been sought in the determination of measures and strategies related to sustainability field.
X
Appointed by the CEO on behalf of the Board of Directors, the Sustainability Committee manages, implements, monitors and measures the Company’s efforts in sustainability. The Committee determines the Company’s strategy and road map for sustainability and organizes surveys to obtain the opinions of customers, suppliers and employees when updating such strategy and roadmap, while also taking into consideration the opinions received from other stakeholders throughout the year.
Migros 2024 Integrated Annual Report, sections on: Double Materiality Matrix, Sustainability Committee.
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D2. The social responsibility projects, awareness activities and trainings have been carried out to raise awareness about sustainability and its importance.
X
The Company is working on a number of responsibility and awareness projects through various collaborations and discloses the progress made in such projects both on its website and in the Integrated Annual Report.
Migros 2024 Integrated Annual Report: Responsibility & Awareness Studies section.