[CONSOLIDATION_METHOD_TITLE] [CONSOLIDATION_METHOD]
Related Companies
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Explanation
Report Information on Publicly Disclosed Information (Page number, menu name on the website)
Yes
Partial
No
Not Applicable
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Sustainability Compliance Report
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A. GENERAL PRINCIPLES
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A1. Strategy, Policy and Goals
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A1.1. The prioritised environmental, social and corporate governance (ESG) issues, risks and opportunities have been determined by the Company's Board of Directors.
X
The Board of Directors and the Executive Committee are the highest level governance bodies responsible for sustainability management at Turkish Airlines. The main responsibility of the Board of Directors and the Executive Committee is to manage the social, economic and environmental impacts of Turkish Airlines' operations and to assess sustainability risks and opportunities that may affect the operations of the company. The Sustainability Committee is responsible for the effective implementation of these processes at all levels of the Company. Periodically evaluated and prioritized ESG (Environmental, Social, and Governance) topics are presented for senior management approval and communicated through sustainability reports and our website. Assessments regarding climate risks and opportunities are shared with our stakeholders through CDP reports and Turkish Airlines Climate Transition Plan.
https://www.turkishairlines.com/en-int/sustainability-at-turkish-airlines/index.html CDP Climate Change Report 2024 Page, 28-32 https://investor.turkishairlines.com/documents/surdurulebilirlik/cdp-climate-change-report-2024.pdf Turkish Airlines Climate Transition Plan https://cdn.turkishairlines.com/m/64126f76bc176406/original/Climate-Transition-Plan.pdf
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A1.1. The ESG policies (Environmental Policy, Energy Policy, Human Rights and Employee Policy etc.) have been created and disclosed to the public by the Company's Board of Directors.
X
Our company periodically reviews its Environmental, Social, and Governance (ESG) policies, updates them when necessary, and shares them with relevant stakeholders. These policies are publicly available to all stakeholders on our corporate website.
Turkish Airlines Our Policies https://investor.turkishairlines.com/en/corporate-governance/policies https://www.turkishairlines.com/en-tr/press-room/about-us/our-policy/index.html
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A1.2. The short and long-term targets set within the scope of ESG policies have been disclosed to the public.
X
We aim to develop and continue our sustainability efforts in line with the United Nations Sustainable Development Goals by integrating them into all areas where our Company operates. In addition, in the light of our responsible business approach, we, as Turkish Airlines, adopt the targets set by the International Air Transport Association (IATA), of which we are a member, and work devotedly to achieve this target. The 10-year strategy document, "Turkish Airlines 2033 Strategy" which outlines Turkish Airlines' objectives for the 2023-2033 period and includes the 'Sustainability' pillar, was shared with all relevant stakeholders in 2023. As Turkish Airlines, we support the fight against climate change and have committed to becoming 'Carbon Neutral by 2050.' Our short- and long-term goals have been publicly disclosed on our website and through our CDP report and Turkish Airlines Climate Transition Plan on climate risks and opportunities.
CDP Climate Change Report 2024, Pages 14-15 https://investor.turkishairlines.com/documents/surdurulebilirlik/cdp-climate-change-report-2024.pdf Turkish Airlines 2033 Strategy https://investor.turkishairlines.com/documents/presentations/turkish-airlines-strategy-presentation-vf.pdf Turkish Airlines Climate Transition Plan, Pages 21-34 https://cdn.turkishairlines.com/m/64126f76bc176406/original/Climate-Transition-Plan.pdf
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A2. Implementation/Monitoring
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A2.1. The responsible committees and/or business units for the implementation of ESG policies and the senior officials related to ESG issues in the Company and their duties have been identified and disclosed to the public.
X
While the highest-level governance bodies responsible for sustainability management at Turkish Airlines are the Board of Directors and the Executive Committee, sustainability matters across the organization are addressed by the Sustainability Committee, which consists of senior executives of Turkish Airlines. The Sustainability Committee operates to evaluate sustainability risks and opportunities, determine management strategies, define sustainability policies, set short-, medium-, and long-term sustainability targets, review performance, ensure continuous improvement, and decide on enhancement projects to improve Turkish Airlines' sustainability performance. The committee also reports planned initiatives and outcomes to the Board of Directors. To effectively manage sustainability efforts, sub-working groups have been established under the following categories: 'Sustainability Strategy,' 'Corporate Social Responsibility and Communication Projects,' 'Emissions Management,' and 'Sustainable Practices.' The Corporate Sustainability Management Department is responsible for tracking and reporting the conducted initiatives, while various departments within the organization are responsible for planning and implementing actions within their respective performance areas.
CDP Climate Change Report 2024 Page, 43-51 https://investor.turkishairlines.com/documents/surdurulebilirlik/cdp-climate-change-report-2024.pdf 2024 Annual Report https://investor.turkishairlines.com/en/financial-and-operational/annual-reports
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A2.1. The activities carried out within the scope of policies by the responsible committee and/or unit have been reported to the Board of Directors at least once a year.
X
The Sustainability Committee reports to the Board of Directors the risks and opportunities regarding material sustainability issues, evaluations regarding the performance results obtained as a result of the organization’s activities, feedback from internal and external stakeholders and the practices decided to increase the sustainability performance of the Company in the light of this information.
CDP Climate Change Report 2024 Page, 49-51 https://investor.turkishairlines.com/documents/surdurulebilirlik/cdp-climate-change-report-2024.pdf 2024 Annual Report https://investor.turkishairlines.com/en/financial-and-operational/annual-re https://investor.turkishairlines.com/en/corporate-governance/sustainability
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A2.2. In line with the ESG targets, the implementation and action plans have been formed and disclosed to the public.
X
The practices and actions realized in line with the ESG targets of the Company are disclosed to the public from different sources. In particular, the practices for the sub-targets set for the '2050 Carbon Neutral Airline Target' are included in CDP reports. The details of the practices in line with our sustainability targets are included in the Annual Reports, Sustainability Reports and Turkish Airlines Climate Transition Plan.
CDP Climate Change Report 2024 Page, 76-79, 177-184 https://investor.turkishairlines.com/documents/surdurulebilirlik/cdp-climate-change-report-2024.pdf 2024 Annual Report https://investor.turkishairlines.com/en/financial-and-operational/annual-re Turkish Airlines 2033 Strategy https://investor.turkishairlines.com/documents/presentations/turkish-airlines-strategy-presentation-vf.pdf Turkish Airlines Climate Transition Plan, Pages 118-119 https://cdn.turkishairlines.com/m/64126f76bc176406/original/Climate-Transition-Plan.pdf
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A2.3. The Key ESG Performance Indicators (KPI) and the level of reaching these indicators have been disclosed to the public on yearly basis.
X
As Turkish Airlines, we regularly measure our environmental, social and governance performance in line with the performance criteria we have set, monitor its development and share it with all relevant parties through the Sustainability Performance Indicators report we publish every year.
2023 Sustainability Additional Performance Indicators https://cdn.turkishairlines.com/m/5ce47d3909b8f51e/original/2023-Sustainability-Additional-Performance-Indicators.pdf
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A2.4. The activities for improving the sustainability performance of the business processes or products and services have been disclosed to the public.
X
Our activities aimed at improving our sustainability performance in managerial, environmental, operational, and social aspects of our business processes, products, and services are publicly disclosed on our website and in our annual report.
CO2mission Project https://www.turkishairlines.com/en-int/co2mission/ Sustainable Aviation Fuel https://www.turkishairlines.com/en-int/sustainable-aviation-fuel/ 2024 Annual Report https://investor.turkishairlines.com/en/financial-and-operational/annual-reports
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A3. Reporting
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A3.1. The information about the sustainability performance, targets and actions have been given in annual reports of the Company an understandable, accurate and sufficient manner.
X
Turkish Airlines' 2024 Annual Report discloses information regarding its sustainability performance, goals, and actions. Within the scope of the Sustainability Principles Compliance Report, the status of compliance with the Principles is declared in the report by including publicly disclosed information and report links.
2024 Annual Report, Sustainability Management https://investor.turkishairlines.com/en/financial-and-operational/annual-reports
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A3.2. The information about activities which are related to the United Nations (UN) 2030 Sustainable Development Goals have been disclosed to the public.
X
As part of its sustainability program, Turkish Airlines supports the Sustainable Development Goals (SDGs) announced by United Nations member countries in 2016 with the aim of reaching them by the end of 2030. Sustainable Development Goals, consisting of 17 global goals, were handled within the scope of Turkish Airlines' prioritization study, and SKA1, SKA3, SKA5, SKA7, SKA8, SKA9, SKA10, SKA13, SKA15 were identified as working areas to be targeted in the future.
2023 Sustainability Report Page, 5, 17-18 https://cdn.turkishairlines.com/m/12d357c4eb5bcc23/original/2023-Sustainability-Report-pdf.pdf
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A3.3. The lawsuits filed and/or concluded against the Company about ESG issues which are material in terms of ESG policies and/or will significantly affect the Company's activities, have been disclosed to the public.
X
Turkish Airlines shares information about the important lawsuits brought against it and their possible consequences in the Other Information section of its Annual Report every year. In addition, information on the findings regarding the violation of our Company's Anti-Bribery and Anti-Corruption Policy, and the implementation of administrative or fines or criminal sanctions are shared in the Sustainability Reports every year in line with the principle of transparency.
2024 Annual Report https://investor.turkishairlines.com/en/financial-and-operational/annual-reports Turkish Airlines 2023 Sustainability Report Page, 77-82 https://cdn.turkishairlines.com/m/12d357c4eb5bcc23/original/2023-Sustainability-Report-pdf.pdf
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A4. Verification
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A4.1. The Company's Key ESG Performance metrics have been verified by an independent third party and publicly disclosed.
X
The key indicators included in our Sustainability Reports are subject to limited external assurance in accordance with the ISAE 3000 and ISAE 3410 standards. The greenhouse gas statements presented in the report are also verified through independent assurance in compliance with the requirements of the GHG Protocol. The Independent Assurance Statement, which includes the list and scope of assured indicators, as well as the Verification Statement for greenhouse gas emissions, is included in our report. Turkish Airlines is also audited by an independent third-party organization authorized by IATA within the scope of the IATA Environmental Assessment (IEnvA) Management System Program. Greenhouse gas emissions resulting from fuel consumption are reported and verified by authorized independent organizations under the Carbon Offsetting and Reduction Scheme for International Aviation (CORSIA) implemented by the International Civil Aviation Organization (ICAO), the European Union Emissions Trading System (EU-ETS), and the United Kingdom Emissions Trading System (UKETS).
2023 Sustainability Report, Pages 206-208 https://cdn.turkishairlines.com/m/12d357c4eb5bcc23/original/2023-Sustainability-Report-pdf.pdf 2024 Annual Report, Sustainability Management https://investor.turkishairlines.com/en/financial-and-operational/annual-reports
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B. ENVIRONMENTAL PRINCIPLES
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B1. The policies and practices, action plans, environmental management systems (known by the ISO 14001 standard) and programs have been disclosed.
X
Turkish Airlines, in line with its adopted principle of "Continuous Improvement," joined the International Air Transport Association (IATA)'s IATA Environmental Assessment (IEnvA) Management System Program, specifically designed for airlines, in 2021. Following an audit conducted by an independent third-party organization authorized by IATA in 2021, Turkish Airlines became the first airline to be directly awarded the highest-level certification of the program, the "IEnvA Program Stage 2 Certificate." In 2023, our Company successfully completed the third-party audit, which is conducted every two years, with zero findings, thereby maintaining the right to use the IEnvA Management System Program certification.
2024 Annual Report, Sustainabilty Management https://investor.turkishairlines.com/en/financial-and-operational/annual-reports
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B2. The environmental reports prepared to provide information on environmental management have been disclosed to the public which is inculiding the scope, reporting period, reporting date and limitations about the reporting conditions.
X
In our Sustainability Reports, information regarding the scope of the report, the reporting period, and the reporting standard is shared under the "About the Report" section of our Sustainability Report.
2023 Sustainability Report, Page 9 https://cdn.turkishairlines.com/m/12d357c4eb5bcc23/original/2023-Sustainability-Report-pdf.pdf
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B4. The environmental targets within the scope of performance incentive systems which included in the rewarding criteria have been disclosed to the public on the basis of stakeholders (such as members of the Board of Directors, managers and employees).
X
Providing both monetary and non-monetary incentives for employees is crucial for effectively combating climate change, as it supports a sustainability culture, encourages individual actions to reduce carbon footprints, and raises awareness on climate-related issues, facilitating the necessary transition toward a sustainable future. Within the framework of the Company's incentive plan, annual strategic targets are set each year for all employees, including our CEO, to achieve the long-term goals outlined in our 2033 Strategic Plan. If the annually determined targets are met, incentive payments will be made to all employees and senior management at the discretion of the Board of Directors. The performance indicators defined in the incentive plan, which was created to integrate sustainability into all business processes, are aligned with our near-term greenhouse gas emission targets, which are part of our climate transition plan, and our 2050 carbon-neutral airline goal. The environmental targets included in the reward criteria of the performance incentive system have been publicly shared through our CDP Climate Change Report.
CDP Climate Change Report 2024, Pages 52-54 https://investor.turkishairlines.com/documents/surdurulebilirlik/cdp-climate-change-report-2024.pdf
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B5. How the prioritised environmental issues have been integrated into business objectives and strategies has been disclosed.
X
The Company's sustainability strategy has been developed with a holistic approach that addresses all emerging environmental, social, and economic impacts, combined with effective risk management. It is shaped by our commitment to business excellence and innovation, taking into account the expectations of employees, customers, suppliers, affiliates, all business partners, and shareholders, as well as global trends. Our material issues are identified, classified, and prioritized through a systematic process designed in line with international standards, incorporating the views and suggestions of relevant stakeholders. These topics form the foundation of the Company's sustainability strategy. How environmental issues are integrated into our business goals and strategy has been publicly shared through our CDP Climate Change Report and Turkish Airlines Climate Transition Plan.
2023 Sustainability Report, Page 159 https://cdn.turkishairlines.com/m/12d357c4eb5bcc23/original/2023-Sustainability-Report-pdf.pdf CDP Climate Change Report 2024 https://investor.turkishairlines.com/documents/surdurulebilirlik/cdp-climate-change-report-2024.pdf Turkish Airlines Climate Transition Plan, Pages 38-99 https://cdn.turkishairlines.com/m/64126f76bc176406/original/Climate-Transition-Plan.pdf
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B7. The way of how environmental issues has been managed and integrated into business objectives and strategies throughout the Company's value chain, including the operational process, suppliers and customers has been disclosed.
X
Turkish Airlines contributes to the development of its suppliers in social, environmental, and economic areas within the framework of ensuring sustainability across the value chain. Contracts signed with suppliers during the procurement process include provisions aimed at protecting the environment. Suppliers are expected to comply with standards such as the ISO 14001 Environmental Management System, as well as corporate policies such as the Code of Ethics and Conduct and the Supplier Code of Conduct Policy, which are also published on the Company's website. In procurement processes carried out with suppliers, our Company adopts a proactive and innovative approach to prioritize sustainability and minimize environmental impacts. To this end, the Sustainable Procurement Policy and the Supplier Code of Conduct Policy, which covers key topics such as Respect for Human Rights, Equality, Child Labor, Modern Slavery, Human Trafficking, Occupational Health and Safety, Environmental Protection, and Data Protection (KVKK), have been published. Suppliers are thoroughly evaluated under the "Supplier Risk Assessment Procedure" to ensure the selection of the right supplier. Our policy documents are publicly shared on our website.
2023 Sustainability Report, Pages 117-119 https://cdn.turkishairlines.com/m/12d357c4eb5bcc23/original/2023-Sustainability-Report-pdf.pdf Supplier Code of Conduct Policy https://investor.turkishairlines.com/documents/sustainability/tedarikci-davranis-kurallari-politikasi_en.pdf Sustainable Procurement Policy http://investor.turkishairlines.com/documents/sustainability/pl_10_80_004_tr_00_en.pdf Our Environmental Policy, Our Energy Policy https://www.turkishairlines.com/en-tr/press-room/about-us/our-policy/index.html 2024 Annual Report https://investor.turkishairlines.com/en/financial-and-operational/annual-reports
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B8. Whether the Company have been involved to environmental related organizations and non-governmental organizations' policy making processes and collabrations with these organizations has been disclosed.
X
The majority of Turkish Airlines' efforts both domestically and internationally are carried out in collaboration with non-governmental organizations, various associations/foundations, universities, humanitarian aid organizations, and institutions working in the fields of disaster and famine, primarily focusing on disadvantaged individuals/groups and children. Additionally, Turkish Airlines develops collaborations, participates in international organizations and initiatives, and plays an active role in setting industry standards to advance sectoral activities and achieve common goals regarding sustainability priorities. In this context, our Company has signed the Global SAF Declaration, established Türkiye's first sustainable aviation platform in 2023 in collaboration with Boeing and Istanbul Technical University, and continues to work with other stakeholders of the "Turkish Aviation Sustainability Alliance" to develop a roadmap for SAF. Our collaborations with various institutions and organizations on environmental matters are periodically shared with the public through our CDP Climate Change and Sustainability Reports.
CDP Climate Change Report 2024, Pages 57-58 https://investor.turkishairlines.com/documents/surdurulebilirlik/cdp-climate-change-report-2024.pdf 2023 Sustainability Report, Pages 39-45, 64 https://cdn.turkishairlines.com/m/12d357c4eb5bcc23/original/2023-Sustainability-Report-pdf.pdf 2024 Annual Report https://investor.turkishairlines.com/en/financial-and-operational/annual-reports
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B9. In the light of environmental indicators (Greenhouse gas emissions (Scope-1 (Direct), Scope-2 (Energy indirect), Scope-3 (Other indirect), air quality, energy management, water and wastewater management, waste management, biodiversity impacts)), information on environmental impacts is periodically disclosed to the public in a comparable manner.
X
As Turkish Airlines, we regularly measure our environmental performance, monitor its progress, and present our performance indicators for the last five years in a comparative manner in the Sustainability Report and the Sustainability Additional Performance Indicators document, in line with the performance criteria we have established.
2023 Sustainability Additional Performance Indıcators https://investor.turkishairlines.com/documents/sustainability/2023-sustainability-additional-performance-indicators.pdf 2023 Sustainability Report, Pages 190-200 https://cdn.turkishairlines.com/m/12d357c4eb5bcc23/original/2023-Sustainability-Report-pdf.pdf
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B10. Details of the standard, protocol, methodology, and baseline year used to collect and calculate data has been disclosed.
X
The GRI Standards are followed in the preparation of our Sustainability Reports. Detailed explanations regarding the calculation methodologies and verifications conducted within the scope of emissions management are also included in the CDP Reports.
CDP Climate Change Report 2024, Pages 131-137, 215-216 https://investor.turkishairlines.com/documents/surdurulebilirlik/cdp-climate-change-report-2024.pdf 2023 Sustainability Report, Pages 209-218 https://cdn.turkishairlines.com/m/12d357c4eb5bcc23/original/2023-Sustainability-Report-pdf.pdf
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B11. The increase or decrease in Company's environmental indicators as of the reporting year has been comparatively disclosed with previous years.
X
As Turkish Airlines, we regularly measure our environmental performance, monitor its progress, and present our performance indicators for the last five years in a comparative manner in the Sustainability Report and the Sustainability Additional Performance Indicators documents, in line with the performance criteria we have established.
2023 Sustainability Additional Performance Indıcators https://investor.turkishairlines.com/documents/sustainability/2023-sustainability-additional-performance-indicators.pdf 2023 Sustainability Report, Pages 190-200 https://cdn.turkishairlines.com/m/12d357c4eb5bcc23/original/2023-Sustainability-Report-pdf.pdf
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B12. The short and long-term targets for reducing the environmental impacts have been determined and the progress compared to previous years' targets has been disclosed.
X
At Turkish Airlines, the short term is defined as 0 to 3 years, the medium term as 10 years, and periods longer than 10 years are defined as the long term. The short, medium, and long-term targets set by the Company in this regard are specified in the CDP Climate Change Reports, while the short-term targets and their realization status are included in our Sustainability Reports each year.
CDP Climate Change Report 2024, Pages 14-25, 177-183 https://investor.turkishairlines.com/documents/surdurulebilirlik/cdp-climate-change-report-2024.pdf 2023 Sustainability Report, Pages 190-200 https://cdn.turkishairlines.com/m/12d357c4eb5bcc23/original/2023-Sustainability-Report-pdf.pdf
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B13. A strategy to combat the climate crisis has been created and the planned actions have been publicly disclosed.
X
With Türkiye’s ratification of the Paris Agreement and its commitment to net zero carbon emissions by 2053, strategies have been reviewed by taking into account the agreements to which our country is a party, global requirements and stakeholders’ expectations. In line with this, Turkish Airlines has demonstrated its support for combating climate change with the goal of becoming a “2050 Carbon Neutral Airline”. This long-term emission reduction target, included in the 10-year strategy plan determined for 2023-2033, has taken its place among the milestones in Turkish Airlines’ growth strategy. Turkish Airlines’ strategy and action plans for combating the climate crisis are comprehensively addressed in the Turkish Airlines Climate Transition Plan published in the first quarter of 2024, and are explained in detail in the “Combating Climate Change” section of our Annual Reports and in the relevant sections of our CDP Climate Change Reports.
Turkish Airlines Climate Transition Plan, Page 82-83, 118-119 https://cdn.turkishairlines.com/m/64126f76bc176406/original/Climate-Transition-Plan.pdf Turkish Airlines 2033 Strategy https://investor.turkishairlines.com/documents/presentations/turkish-airlines-strategy-presentation-vf.pdf CDP Climate Change Report 2024, Page 76-85, 180-183 https://investor.turkishairlines.com/documents/surdurulebilirlik/cdp-climate-change-report-2024.pdf 2024 Annual Report https://investor.turkishairlines.com/en/financial-and-operational/annual-reports
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B14. The programs/procedures to prevent or minimize the potential negative impact of products and/or services on the environment have been established and disclosed.
X
We periodically share our products and services within the scope of our sustainability and environmental policy with the public on our website, in our Sustainability Reports, in our Annual Reports, on our Voluntary Carbon Offset Program CO₂mission website and in the relevant sections of our CDP Climate Change Reports.
https://www.turkishairlines.com/en-int/sustainability-at-turkish-airlines/index.html https://www.turkishairlines.com/en-int/sustainability-at-turkish-airlines/our-reports/ CO₂mission website https://turkishairlines.co2mission.com/en CDP Climate Change Report 2024, Page 103-107, 187-189, 206-207 https://investor.turkishairlines.com/documents/surdurulebilirlik/cdp-climate-change-report-2024.pdf 2024 Annual Report https://investor.turkishairlines.com/en/financial-and-operational/annual-reports
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B14. The actions to reduce greenhouse gas emissions of third parties (suppliers, subcontractors, dealers, etc.) have been carried out and disclosed.
X
Our affiliates, which have a direct impact on the products and services we offer to our customers, are also our critical suppliers. In this context, Turkish Airlines holds periodic meetings and detailed analyses in order to ensure that its subsidiaries and affiliates follow a path compatible with their sustainability strategies. In addition, it was decided by the Sustainability Committee in 2024 to analyze the current status of suppliers, determine short, medium and long-term sustainability goals and monitor these goals, and within this scope, a sustainability current status analysis study was conducted in order to increase the sustainability performance of critical suppliers. According to the results of the current status analysis, short-medium-long term targets were determined and the suppliers within this scope were started to be monitored. In line with our commitment to be "Carbon Neutral by 2050", we evaluate the impacts in the value chain holistically with the broad perspective we have built, and share our work in this context with the public through our Sustainability Reports, Annual Reports and CDP Climate Change Reports.
CDP Climate Change Report 2024, Page 122-131 https://investor.turkishairlines.com/documents/surdurulebilirlik/cdp-climate-change-report-2024.pdf 2024 Annual Report https://investor.turkishairlines.com/en/financial-and-operational/annual-reports
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B15. The environmental benefits/gains and cost savings of initiatives/projects that aims reducing environmental impacts have been disclosed.
X
The benefits of Turkish Airlines’ all initiatives and projects aimed at reducing environmental impacts, such as the efficient aircraft painting application, mobile boarding pass, digital Miles&Smiles card application and Ideaport platform, are disclosed to the public through our Turkish Airlines Climate Transition Plan, CDP and Annual Reports.
Turkish Airlines Climate Transition Plan, Page 114-117 https://cdn.turkishairlines.com/m/64126f76bc176406/original/Climate-Transition-Plan.pdf CDP Climate Change Report 2024, Page 79-84, 183-187 https://investor.turkishairlines.com/documents/surdurulebilirlik/cdp-climate-change-report-2024.pdf 2024 Annual Report https://investor.turkishairlines.com/en/financial-and-operational/annual-reports
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B16. The data related to energy consumption (natural gas, diesel, gasoline, LPG, coal, electricity, heating, cooling, etc.) has been disclosed as Scope-1 and Scope-2.
X
The majority of energy used in Turkish Airlines’ operations comes from aircraft fuels. Although ground operations constitute a smaller portion of total energy consumption, extensive energy efficiency practices are conducted for these operations. Fuel Energy Consumption data are disclosed to the public through Sustainability Reports, Sustainability Additional Performance Indicators Document and CDP Climate Change Report.
2023 Sustainability Additional Performance Indicators https://cdn.turkishairlines.com/m/5ce47d3909b8f51e/original/2023-Sustainability-Additional-Performance-Indicators.pdf CDP Climate Change Report 2024, Page 121-122 https://investor.turkishairlines.com/documents/surdurulebilirlik/cdp-climate-change-report-2024.pdf
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B17. The information related to production of electricity, heat, steam and cooling as of the reporting year has been disclosed.
X
Aircraft fuel consumption and energy consumption other than aircraft fuel consumption data are disclosed to the public through Sustainability Reports, Sustainability Additional Performance Indicators Document, Annual Report and CDP Climate Change Report.
2023 Sustainability Additional Performance Indicators https://cdn.turkishairlines.com/m/5ce47d3909b8f51e/original/2023-Sustainability-Additional-Performance-Indicators.pdf CDP Climate Change Report 2024, Page 121-122 https://investor.turkishairlines.com/documents/surdurulebilirlik/cdp-climate-change-report-2024.pdf 2024 Annual Report https://investor.turkishairlines.com/en/financial-and-operational/annual-reports
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B18. The studies related to increase the use of renewable energy and transition to zero/low carbon electricity have been conducted and disclosed.
X
Our solar energy investments, planned in areas suitable for the needs and requirements of our Company, are included in the Turkish Airlines Climate Transition Plan, Annual Report and CDP Climate Change Report.
Turkish Airlines Climate Transition Plan, Page 77, 81, 93 https://cdn.turkishairlines.com/m/64126f76bc176406/original/Climate-Transition-Plan.pdf CDP Climate Change Report 2024, Page 82, 185-187 https://investor.turkishairlines.com/documents/surdurulebilirlik/cdp-climate-change-report-2024.pdf 2024 Annual Report https://investor.turkishairlines.com/en/financial-and-operational/annual-reports
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B19. The renewable energy production and usage data has been publicly disclosed.
X
Details regarding renewable energy usage data are made public through our Sustainability Reports, Turkish Airlines Climate Transition Plan, Annual Report and CDP Climate Change Report.
Turkish Airlines Climate Transition Plan, Page 77, 81, 93 https://cdn.turkishairlines.com/m/64126f76bc176406/original/Climate-Transition-Plan.pdf CDP Climate Change Report 2024, Page 82, 137, 165-169, 186 https://investor.turkishairlines.com/documents/surdurulebilirlik/cdp-climate-change-report-2024.pdf 2024 Annual Report https://investor.turkishairlines.com/en/financial-and-operational/annual-reports
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B20. The Company conducted projects about energy efficiency and the amount of reduction on energy consumption and emission achieved through these projects have been disclosed.
X
Detailed energy consumption and emission reduction data regarding our energy efficiency projects are disclosed to the public through Annual Reports, Sustainability Additional Performance Indicators Document and CDP Climate Change Report.
2023 Sustainability Additional Performance Indicators https://cdn.turkishairlines.com/m/5ce47d3909b8f51e/original/2023-Sustainability-Additional-Performance-Indicators.pdf CDP Climate Change Report 2024, Page 190-205 https://investor.turkishairlines.com/documents/surdurulebilirlik/cdp-climate-change-report-2024.pdf 2024 Annual Report https://investor.turkishairlines.com/en/financial-and-operational/annual-reports
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B21. The water consumption, the amount, procedures and sources of recycled and discharged water from underground or above ground (if any), have been disclosed.
X
In our Company, network line is used for clean water supply and wastewater discharge, and the actual water consumption amounts are included in the Sustainability Additional Performance Indicators Document and Annual Raport.
2024 Sustainability Additional Performance Indicators https://cdn.turkishairlines.com/m/5ce47d3909b8f51e/original/2023-Sustainability-Additional-Performance-Indicators.pdf 2024 Annual Report https://investor.turkishairlines.com/en/financial-and-operational/annual-reports
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B22. The information related to whether Company's operations or activities are included in any carbon pricing system (Emissions Trading System, Cap & Trade or Carbon Tax).
X
In order to reduce the impact of greenhouse gas emissions arising from our Company’s operations, our emissions are verified within the scope of mandatory and voluntary schemes and projects, and fuel consumption and greenhouse gas emissions are subject to internal control and independent audit processes. In this scope, greenhouse gas emissions arising from fuel consumption are being reported within the scope of the Carbon Offsetting and Reduction Scheme for International Aviation (CORSIA) implemented by the International Civil Aviation Organization (ICAO), the European Union Emissions Trading System (EU-ETS) and the United Kingdom Emissions Trading System (UKETS), and they are verified through audits conducted by authorized third-party independent organizations. Detailed information on the carbon pricing systems included is made public through the Turkish Airlines Climate Transition Plan, Annual Report and CDP Climate Change Report.
Turkish Airlines Climate Transition Plan, Page 58-59 https://cdn.turkishairlines.com/m/64126f76bc176406/original/Climate-Transition-Plan.pdf CDP Climate Change Report 2024, Page 32-37, 215-216 https://investor.turkishairlines.com/documents/surdurulebilirlik/cdp-climate-change-report-2024.pdf 2024 Annual Report https://investor.turkishairlines.com/en/financial-and-operational/annual-reports
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B23. The information related to accumulated or purchased carbon credits within the reporting period has been disclosed.
X
Within the scope of National and Regional trading systems, greenhouse gas emissions arising from flights are monitored and reported, and offset practices are carried out. The information on the carbon credits purchased in return for these emissions is disclosed to the public through our Annual Report and CDP Climate Change Report.
CDP Climate Change Report 2024, Pages 32-37 https://investor.turkishairlines.com/documents/surdurulebilirlik/cdp-climate-change-report-2024.pdf 2024 Annual Reports https://investor.turkishairlines.com/en/financial-and-operational/annual-reports
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B24. If carbon pricing is applied within the Company, the details have been disclosed.
X
Turkish Airlines applies internal carbon pricing to increase low-carbon services, fuel efficiency, sustainable aviation fuel utilisation and to support investment in innovative technologies and R&D projects. To drive its business strategy, Turkish Airlines utilises a shadow price mechanism for internal carbon pricing. The details of carbon pricing applied based on the assessment of STEPS, NZE2050 and SDS climate scenarios and related calculations are disclosed to the public through our CDP Climate Change Report and Turkish Airlines Climate Transition Plan.
CDP Climate Change Report 2024, Pages 89-92 https://investor.turkishairlines.com/documents/surdurulebilirlik/cdp-climate-change-report-2024.pdf Turkish Airlines Climate Transition Plan, Page 96 https://cdn.turkishairlines.com/m/64126f76bc176406/original/Climate-Transition-Plan.pdf
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B25. The platforms where the Company discloses its environmental information have been disclosed.
X
Turkish Airlines publicly discloses all environmental information on the Sustainability at Turkish Airlines website and the Sustainability tab under the Investor Relations web page. In addition, our environmental data is also disclosed in our reports, stakeholder communication channels, national and international indices and sustainability rating organisations that we voluntarily participate in, and platforms that we are a member of. In addition, the Company has also disclosed its environmental information on platforms such as the world's most reputable reporting platform CDP Climate Change Programme, Turkish Airlines Climate Transition Plan, UN Global Compact, the world's largest corporate sustainability initiative, BIST Sustainability Index and Ecovadis.
CDP Climate Change Report 2024 https://investor.turkishairlines.com/documents/surdurulebilirlik/cdp-climate-change-report-2024.pdf 2024 Annual Reports, https://investor.turkishairlines.com/en/financial-and-operational/annual-reports Turkish Airlines Climate Transition Plan https://cdn.turkishairlines.com/m/64126f76bc176406/original/Climate-Transition-Plan.pdf
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C. SOCIAL PRINCIPLES
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C1. Human Rights and Employee Rights
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C1.1. The Institutional Human Rights and Employee Rights Policy has been established in the ligh of the Universal Declaration of Human Rights, ILO Conventions ratified by Turkey and other relevant legislation. The policy and the officals that responsible for the implementation of it have been determined and disclosed.
X
As the flag carrier of the Republic of Türkiye and a global value, we go beyond our responsibility to respect human rights, where applicable, by integrating our responsibility to respect human rights into all our activities, including passenger transport, cargo transport and training in all countries where we operate. In this context, our Corporate Human Rights and Employee Rights Policy, which has been established in compliance with the Universal Declaration of Human Rights, the International Labour Organization's (ILO) Declaration on Fundamental Principles and Rights at Work, the United Nations Guiding Principles on Business and Human Rights, the United Nations Women's Empowerment Principles (WEPs), the Convention on the Worst Forms of Child Labour (ILO/No.182), international principles, standards and national legislation, and the relevant responsible persons have been disclosed to the public through our website.
Business ethics and ethical behavior https://investor.turkishairlines.com/documents/code-of-business-conduct-and-ethics-manual.pdf Human Rights and Employee Rights Policy https://www.turkishairlines.com/en-tr/press-room/about-us/our-policy/index.html
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C1.2. Considering the effects of supply and value chain, fair workforce, improvement of labor standards, women's employment and inclusion issues (gender, race, religion, language, marital status, ethnic identity, sexual orientation, gender identity, family responsibilities, union activities, political opinion, disability, social and cultural differences, etc., such as non-discrimination) are included in its policy on employee rights.
X
The Company's commitment to operate with respect for human rights extends to all internal and external stakeholders, including employees, customers, suppliers, contractors and business partners. Turkish Airlines has published our Supplier Code of Conduct Policy and Sustainable Procurement Policy, which include important topics such as Respect for Human Rights, Equality, Child Labour, Modern Slavery, Human Trafficking, Occupational Health and Safety, Environmental Protection, KVKK. All our suppliers are expected to comply with the Code of Ethics Guidelines, which we also publish on our website, within the scope of applicable laws and Turkish Airlines procedures. The Company expects the relevant persons, institutions or organisations to act in accordance with these Policies and takes the necessary steps to ensure this.
Human Rights and Employee Rights Policy https://www.turkishairlines.com/en-tr/press-room/about-us/our-policy/index.html Supplier code of conduct https://cdn.turkishairlines.com/m/3d46b133a12f74c7/original/Tedarikci-Davranis-Kurallari-Politikasi.PDF Sustainable procurement policy https://cdn.turkishairlines.com/m/36ceccbdd4ef2f7d/original/Surdurulebilir-Satin-Alma-Politikasi.PDF Sustainable Procurement Policy https://cdn.turkishairlines.com/m/36ceccbdd4ef2f7d/original/Surdurulebilir-Satin-Alma-Politikasi.PDF
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C1.3. The measures taken for the minority rights/equality of opportunity or the ones who are sensitive about certain economic, environmental, social factors (low income groups, women, etc.) along the supply chain have been disclosed.
X
In order to support sustainable development across the value chain, Turkish Airlines also contributes to the social and environmental development of its suppliers. The Company expects its suppliers and stakeholders to comply with its Human Rights and Employee Rights Policy, which reflects its approach and standards regarding the promotion of equal opportunities for groups such as women, low-income communities, and individuals with disabilities. These policies are publicly disclosed on our website.
Human Rights and Employee Rights Policy https://www.turkishairlines.com/en-int/press-room/about-us/our-policy/index.html Supplier code of conduct https://cdn.turkishairlines.com/m/3d46b133a12f74c7/original/Tedarikci-Davranis-Kurallari-Politikasi.PDF
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C1.4. The developments regarding preventive and corrective practices against discrimination, inequality, human rights violations, forced and child labor have been disclosed.
X
We are committed to ensuring that all our employees act in compliance with the laws, ethical values, social norms, and respect for human dignity, in line with Turkish Airlines' Code of Ethics—a set of fundamental policies, principles, and rules that all our managers and employees are required to follow—and the generally accepted principles of professional life. In this context, we have established the Ethics Hotline, a reporting channel that allows our employees to securely and confidentially report any behavior that violates our corporate principles, such as discrimination, bribery, conflicts of interest, and breaches of conduct. Operating under the principle of respect for human rights, Turkish Airlines safeguards the rights of its employees through ethical principles and policies, as well as the Collective Bargaining Agreement. We provide a working environment where any practices that violate human rights, including human trafficking, modern slavery, and forced labor, are strictly prohibited. Our Human Rights and Employee Rights Policy aims to ensure that all our employees act in compliance with laws, ethical values, and respect for human dignity. These policies are publicly disclosed on our website.
Business Ethics and Ethical Behavior https://investor.turkishairlines.com/documents/code-of-business-conduct-and-ethics-manual.pdf Human Rights and Employee Rights Policy https://www.turkishairlines.com/en-int/press-room/about-us/our-policy/index.html
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C1.5. Investments in employees (education, development policies), compensation, fringe benefits, right to unionize, work/life balance solutions and talent management are included in the employee rights policy.
X
The purpose of our Human Rights and Employee Rights Policy is to create a guide that reflects the approach and standards of our Company on human rights and to emphasise the importance it attaches to human rights and employee rights. Within the scope of the policy, our basic principles are explained under the headings of Respect for Human Rights, Diversity and Equal Opportunity, Forced Labour, Modern Slavery, Human Trafficking, Bullying and Harassment, Child Labour, Working Conditions and Work-Private Life Balance, Remuneration, Training and Development Opportunities, Freedom of Association and Right to Collective Bargaining, Protection of Personal Data, Safe and Healthy Workplace, Sensitivity to the Environment. Our policy on Employee Rights is publicly disclosed on our website.
Human Rights and Employee Rights Policy https://www.turkishairlines.com/en-int/press-room/about-us/our-policy/index.html Training policy https://www.turkishairlines.com/en-int/press-room/about-us/our-policy/index.html
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C1.5. The mechanism for employee complaints and resolution of disputes have been established and related solution processes have been determined.
X
An important pillar of the business ethics management process implemented throughout the Company is the detection and prevention of behaviours or suspicious situations contrary to ethical principles, particularly human rights, discrimination, bribery and corruption, conflict of interest and anti-competitive practices. At Turkish Airlines, the Ethics Committee, consisting of five representatives (one chairman and four members) appointed by the General Manager, is responsible for the adoption of ethical values throughout the Company and their reflection on the work culture, making it a habit for employees to question whether their discourses and behaviours in the work environment are in compliance with ethical values, providing guidance to employees when they encounter suspicious situations, and resolving disputes that arise. Necessary measures are taken in line with the results obtained after listening to the notifications received by the Ethics Committee and the Ethics Line we have established, listening to the employees in question and receiving the opinions of the relevant departments. Details of our dispute resolution processes are shared on our website and Ethics Line website.
Business ethics and ethical behavior https://investor.turkishairlines.com/documents/code-of-business-conduct-and-ethics-manual.pdf Human Rights and Employee Rights Policy https://www.turkishairlines.com/en-int/press-room/about-us/our-policy/index.html Turkish Airlines Ethics Hotline https://tkethics.com/
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C1.5. The activities carried out within the reporting period which related to ensure employee satisfaction have been disclosed.
X
In our Company, managers are periodically informed and encouraged to establish healthy relations with the employees, to observe the problems experienced by the employees at work, to evaluate and reward performance through feedback methods. Managers and higher managers are given targets in the Employee Satisfaction Compliance Map and Corporate Performance System. Our activities to ensure employee satisfaction are shared with the public through our website and our Sustainability Report.
Sustainability performance indicators https://investor.turkishairlines.com/documents/sustainability/2023-sustainability-additional-performance-indicators.pdf 2023 Sustainability Report, Page66-67, 136-137 https://cdn.turkishairlines.com/m/38a092fe993bc5a0/original/2023-Surdurulebilirlik-Raporu.pdff
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C1.6. The occupational health and safety policies have been established and disclosed.
X
Turkish Airlines, under its Occupational Health and Safety Policy, carries out occupational health and safety activities by directing its employees, customers, suppliers, subcontractors, affiliates, all business partners, and shareholders towards the same goal. In this context, Turkish Airlines respects the obligation to comply with national, legal and international rules pertaining to the aviation industry. While expanding its fleet, reinforcing its technological infrastructure and planning new investments in its field of activity, Turkish Airlines prefers equipment and organizations with the lowest level of risk, taking occupational health and safety into consideration.
Occupational Health And Safety Policy https://www.turkishairlines.com/en-int/press-room/about-us/our-policy/index.html
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C1.6. The measures taken for protecting health, preventing occupational accidents and related statistics have been disclosed.
X
All occupational safety incidents across Turkish Airlines operations, including near-miss situations, are recorded through online reporting systems. The results are analyzed, root causes are identified, and necessary preventive measures are implemented. The measures we take, along with accident statistics, are publicly disclosed through our website, Sustainability Reports, and the Sustainability Additional Performance Indicators Document.
Occupational Health And Safety Policy https://www.turkishairlines.com/en-int/press-room/about-us/our-policy/index.html 2023 Sustainability Additional Performance Indicators https://cdn.turkishairlines.com/m/5ce47d3909b8f51e/original/2023-Sustainability-Additional-Performance-Indicators.pdf 2023 Sustainability Report, Page 140-143 https://cdn.turkishairlines.com/m/12d357c4eb5bcc23/original/2023-Sustainability-Report-pdf.pdf
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C1.7. The personal data protection and data security policies have been established and disclosed.
X
To ensure the secure and manageable protection of all critical company information, especially customer data, we have implemented an Information Security Management System (ISMS) in compliance with the ISO 27001 Standard, along with our publicly disclosed Information Security Policy available on our website. Additionally, our Personal Data Protection and Processing Notice outlines our compliance with applicable national and international regulations, including the Turkish Personal Data Protection Law No. 6698 and the European Union General Data Protection Regulation (GDPR). Our KVKK policy is also publicly available on our website.
Information security policy https://www.turkishairlines.com/en-int/press-room/about-us/our-policy/index.html Notice on Protection and Processing of Personal Data https://www.turkishairlines.com/en-int/legal-notice/protection-of-personal-data-announcement/index.html
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C1.8. The ethics policy have been established and disclosed.
X
The Turkish Airlines Code of Ethics comprises essential policies, principles, and rules obligating managers and employees to uphold the law, ethical values, and social norms in their conduct. In addition to our core principles and values, the Code of Ethics covers various issues such as compliance with legislation, bribery and corruption, and anticompetitive behavior.
Code of Business Conduct and Ethics Manual https://cdn.turkishairlines.com/m/3c35eb843b413d0c/original/Code-of-Ethics.pdf
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C1.9. The studies related to social investment, social responsibility, finansal inclusivity and access to finance have been explained.
X
At the core of Turkish Airlines’ initiatives are local and global projects that prioritize people, education, and the future of nature while creating sustainable benefits. Through our global connectivity, we facilitate the economic and social integration of these countries with the world and contribute to job creation in the regions where we operate. Our efforts in this regard are periodically disclosed to the public through our Annual Reports, Sustainability Reports, and our website.
Corporate Social Responsibility https://www.turkishairlines.com/en-us/press-room/our-social-responsibility-projects/index.html 2023 Sustainability Report, Page 153-155 https://cdn.turkishairlines.com/m/12d357c4eb5bcc23/original/2023-Sustainability-Report-pdf.pdf 2024 Annual Reports, https://investor.turkishairlines.com/en/financial-and-operational/annual-reports
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C1.10. The informative meetings and training programs related to ESG policies and practices have been organized for employees.
X
We organize training programs on sustainability for our employees, and the training sessions conducted over the years are disclosed to our internal and external stakeholders through our website and Sustainability Reports.
2023 Sustainability Additional Performance Indicators https://cdn.turkishairlines.com/m/5ce47d3909b8f51e/original/2023-Sustainability-Additional-Performance-Indicators.pdf 2023 Sustainability Report, Pages 39, 78, 158, 175 https://cdn.turkishairlines.com/m/12d357c4eb5bcc23/original/2023-Sustainability-Report-pdf.pdf
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C2. Stakeholders, International Standards and Initiatives
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C2.1. The customer satisfaction policy regarding the management and resolution of customer complaints has been prepared and disclosed.
X
To understand and effectively respond to customer expectations, we communicate with our customers through multiple channels. Feedback received is used to improve our practices. An essential aspect of enhancing customer satisfaction is identifying issues customers experience, addressing them whenever possible, and, when not feasible, implementing measures to prevent recurrence. In this regard, our Customer Satisfaction Policy is publicly disclosed on our website.
Customer Satisfaction Policy https://www.turkishairlines.com/tr-int/basin-odasi/hakkimizda/politikalarimiz/
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C2.2. The information about the communication with stakeholders (which stakeholder, subject and frequency) have been disclosed.
X
Stakeholder expectations and opinions are gathered through various communication channels that differ in type and frequency based on the needs and expectations of each stakeholder group. An open, fair, and constructive dialogue is established, and collaborations aimed at mutual benefit are strengthened. Information regarding stakeholder communication and engagement is publicly disclosed on our website.
Engaging with stakeholders https://www.turkishairlines.com/en-int/sustainability-at-turkish-airlines/sustainability-management/index.html Stakeholder Map and Relations with Stakeholders 2023 Sustainability Report, Pages 39, 40, 41 https://cdn.turkishairlines.com/m/12d357c4eb5bcc23/original/2023-Sustainability-Report-pdf.pdf
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C2.3. The international reporting standards that adopted in reporting have been explained.
X
The content scope of our Sustainability Reports is based on data related to our activities during the reporting period, and the report is prepared in compliance with the GRI Standards: Core option. Additionally, our Company regularly participates in the world’s most reputable reporting platform, the Carbon Disclosure Project (CDP) Climate Change Program. These reports are also publicly shared on our website.
Sustainability reports CDP reports https://www.turkishairlines.com/en-int/sustainability-at-turkish-airlines/our-reports/index.html
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C2.4. The principles adopted regarding sustainability,the signatory or member international organizations, committees and principles have been disclosed.
X
The Company is a participant in the UN Global Compact, the world's largest corporate sustainability initiative, and is also among the supporting members of the Task Force on Climate-related Financial Disclosures (TCFD). Additionally, it has participated in the Climate Change Program of the Carbon Disclosure Project (CDP), one of the world's most prestigious reporting platforms, signed the Global SAF Declaration with Airbus, and joined forces with Istanbul Technical University and Boeing Türkiye under the "Türkiye Sustainable Aviation Platform." The Company is a member of the IATA 25 by 2025 initiative, and part of the IATA Environmental Assessment (IEnvA) Management System Program, earning the distinction of being the first airline to directly achieve the "IEnvA Program Stage 2 certification." Furthermore, it has signed the "United for Wildlife Buckingham Palace Declaration (UFW)" and has become a member of the Business Council for Sustainable Development Türkiye (SKD Türkiye). Through its membership in SKD Türkiye, the Company aims to support the transformation of the business world to achieve sustainable development goals and contribute to best practices in this field. The principles adopted, as well as the international organizations, committees, and initiatives the Company is a member of, are disclosed to the public through our Annual Report and website.
Our collaborations, projects, and indices https://www.turkishairlines.com/en-int/sustainability-at-turkish-airlines/sustainability-management/index.html 2024 Annual Reports, https://investor.turkishairlines.com/en/financial-and-operational/annual-reports
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C2.5. The improvements have been made and studies have been carried out in order to be included in the Borsa Istanbul sustainability indices and/or international index providers.
X
As Turkish Airlines, we participate voluntarily in the performance evaluations of national and international indices and sustainability rating agencies, which support meeting the expectations of the stakeholders by providing a transparent communication network with all the relevant parties. This participation both enables the analysis of current situation in the industry and the monitoring of global trends. It is aimed to increase performance by ensuring the continuity of participation in the performance evaluations of national and international indices and sustainability rating agencies, such as S&P Global, FTSE4Good, MSCI, EcoVadis, Sustainalytics and Borsa İstanbul Sustainability Index, which were also voluntarily participated in the previous years. Turkish Airlines has continued its presence in 2024 in the BIST Sustainability Index, which includes companies traded on Borsa Istanbul with high corporate sustainability performances and aims to increase knowledge and practices on sustainability. Beyond its presence in the Sustainability Index the Company is also included in the BIST Sustainability 25 Index.
Our collaborations, projects, and indices https://www.turkishairlines.com/en-int/sustainability-at-turkish-airlines/sustainability-management/index.html 2024 Annual Reports, https://investor.turkishairlines.com/en/financial-and-operational/annual-reports
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D. CORPORATE GOVERNANCE PRINCIPLES
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D1. The opinions of stakeholders have been sought in the determination of measures and strategies related to sustainability field.
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The Company's sustainability strategy is defined as "holistically addressing all emerging environmental, social, and economic impacts, and creating value for the future beyond today's achievements through effective risk management, while meeting the expectations of employees, customers, suppliers, affiliates, all business partners, and shareholders in light of global trends, with our approach to business excellence and innovation." In line with the Company's mission, vision, and core values, a roadmap for the sustainability strategy has been developed by evaluating long-term goals, as well as the risks and opportunities in achieving these goals, within the framework of sustainability priorities. These priorities were determined by considering industry and competitor practices, the contents of reporting frameworks such as WEF Global Risk Reports, GRI, SASB, and TCFD, as well as the United Nations' 17 Sustainable Development Goals and stakeholder expectations. The sustainability priorities, approved by Senior Management, will continue to be updated in the coming years in line with global developments and feedback received from our stakeholders.
Our sustainability strategy https://www.turkishairlines.com/en-int/sustainability-at-turkish-airlines/index.html Our Sustainability Policy - Stakeholder Engagement https://www.turkishairlines.com/en-int/sustainability-at-turkish-airlines/sustainability-management/index.html 2023 Sustainability Report, Pages 39-41, 46-47
oda_SocialResponsibilityProjectsAwarenessActivitiesTrainingsCarriedOutToRaiseAwarenessAboutSustainability|http://www.xbrl.org/2003/role/verboseLabel
D2. The social responsibility projects, awareness activities and trainings have been carried out to raise awareness about sustainability and its importance.
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Turkish Airlines carries out internal and external process improvements, sustainable development management, and corporate social responsibility initiatives to make its products and services more accessible for passengers with disabilities, veterans, the elderly, pregnant individuals, and other disadvantaged travelers. Our Social Responsibility Projects are publicly disclosed through our website.
Corporate Social Responsibility https://www.turkishairlines.com/en-us/press-room/our-social-responsibility-projects/index.html