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Revenue Recognition (Tables) | 6 Months Ended
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Jun. 30, 2021
Revenue from Contract with Customer [Abstract] |
Schedule of Deferred Revenues and Contract Balances | The following table presents deferred revenue by revenue source:
| Deferred Revenue
| June 30, 2021 |  | December 31, 2020
| (In thousands)
Hosted services – Business | $ | 105,239 |  |  | $ | 86,144 |
Hosted services – Consumer | 889 |  |  | 835 |
Professional services – Business | 1,543 |  |  | 1,869 |
Total deferred revenue - short term | $ | 107,671 |  |  | $ | 88,848 |
Professional services – Business | 489 |  |  | 409 |
Total deferred revenue - long term | $ | 489 |  |  | $ | 409 |
Schedule of Disaggregation of Revenue | The following table presents the Company’s revenues disaggregated by revenue source:
| Three Months Ended |  | Six Months Ended
| June 30, |  | June 30,
| 2021 |  | 2020 |  | 2021 |  | 2020
| (In thousands)
Revenue: |  |  |  |  |  |  |
Hosted services – Business | $ | 95,092 |  |  | $ | 72,382 |  |  | $ | 178,732 |  |  | $ | 133,435 |
Hosted services – Consumer | 9,810 |  |  | 7,587 |  |  | 18,821 |  |  | 13,826 |
Professional services – Business | 14,703 |  |  | 11,634 |  |  | 29,943 |  |  | 22,430 |
Total revenue | $ | 119,605 |  |  | $ | 91,603 |  |  | $ | 227,496 |  |  | $ | 169,691 |
Schedule of Revenue by Geographic Region | The following table presents the Company’s revenues attributable to domestic and foreign operations for the periods presented:
| Three Months Ended June 30, |  | Six Months Ended
| June 30, |  | June 30,
| 2021 |  | 2020 |  | 2021 |  | 2020
| (In thousands)
United States | $ | 80,924 |  |  | $ | 59,559 |  |  | $ | 149,706 |  |  | $ | 108,109 |
Other Americas (1) | 3,995 |  |  | 3,048 |  |  | 7,908 |  |  | 5,068 |
Total Americas | 84,919 |  |  | 62,607 |  |  | 157,614 |  |  | 113,177 |
EMEA (2) (4) | 22,933 |  |  | 19,692 |  |  | 44,693 |  |  | 39,182 |
APAC (3) | 11,753 |  |  | 9,304 |  |  | 25,189 |  |  | 17,332 |
Total revenue | $ | 119,605 |  |  | $ | 91,603 |  |  | $ | 227,496 |  |  | $ | 169,691 |
—————————————— (1)Canada, Latin America and South America (2)Europe, the Middle East and Africa (“EMEA”) (3)Asia-Pacific (“APAC”) (4)Includes revenues from the United Kingdom of $14.8 million and $12.5 million for the three months ended June 30, 2021 and 2020, respectively, and from the Netherlands of $1.2 million and $0.6 million for the three months ended June 30, 2021 and 2020, respectively. Includes revenues from the United Kingdom of $28.1 million and $25.1 million for the six months ended June 30, 2021 and 2020, respectively, and from the Netherlands of $2.5 million and $1.9 million for the six months ended June 30, 2021 and 2020, respectively.
Schedule Of Receivables, Contract Acquisition Costs, And Deferred Revenue | The opening and closing balances of our accounts receivable, unbilled receivables, contract acquisition costs, and deferred revenues are as follows:
| Accounts Receivable |  | Unbilled Receivable |  | Contract Acquisition Costs (Non-current) |  | Deferred Revenue (Current) |  | Deferred Revenue (Non-current) |  |  |  |  |
| (In thousands)
Opening balance as of December 31, 2020 | $ | 61,801 |  |  | $ | 18,622 |  |  | $ | 41,021 |  |  | $ | 88,848 |  |  | $ | 409 |  |  |  |  |  |
(Decrease) increase, net | (2,936) |  |  | 12,320 |  |  | 2,441 |  |  | 18,823 |  |  | 80 |  |  |  |  |  |
Ending balance as of June 30, 2021 | $ | 58,865 |  |  | $ | 30,942 |  |  | $ | 43,462 |  |  | $ | 107,671 |  |  | $ | 489 |  |  |  |  |  |
Schedule of Allowance for Uncollectible Accounts | Accounts receivable are written off against the allowance for uncollectible accounts when we determine amounts are no longer collectible.
| Allowance for Doubtful Accounts
| (In thousands)
Balance as of December 31, 2020 | $ | 5,344 |
Additions charged to costs and expenses | 1,599 |
Deductions/write-offs | (1,106) |
Balance as of June 30, 2021 | $ | 5,837 |

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