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v3.21.2

Segment Information - Financial Information by Segment (Details) - USD ($) $ in Thousands | 3 Months Ended | 6 Months Ended
--- | --- | ---
Jun. 30, 2021 | Jun. 30, 2020 | Jun. 30, 2021 | Jun. 30, 2020
Segment Reporting Information [Line Items] |  |  |  |
Total revenue | $ 119,605 | $ 91,603 | $ 227,496 | $ 169,691
Cost of revenue | 40,063 | 27,707 | 73,582 | 50,526
Sales and marketing | 38,622 | 34,618 | 75,575 | 77,298
Amortization of purchased intangibles | 374 | 404 | 749 | 809
Unallocated corporate expenses | 54,124 | 43,320 | 104,797 | 88,696
Loss from operations | (13,578) | (14,446) | (27,207) | (47,638)
Corporate |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Total revenue | 0 | 0 | 0 | 0
Cost of revenue | 0 | 0 | 0 | 0
Sales and marketing | 0 | 0 | 0 | 0
Amortization of purchased intangibles | 0 | 0 | 0 | 0
Unallocated corporate expenses | 54,124 | 43,320 | 104,797 | 88,696
Loss from operations | (54,124) | (43,320) | (104,797) | (88,696)
Business | Operating Segments |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Total revenue | 109,795 | 84,016 | 208,675 | 155,865
Cost of revenue | 38,265 | 26,085 | 69,875 | 47,430
Sales and marketing | 31,915 | 28,926 | 62,118 | 66,395
Amortization of purchased intangibles | 374 | 404 | 749 | 809
Unallocated corporate expenses | 0 | 0 | 0 | 0
Loss from operations | 39,241 | 28,601 | 75,933 | 41,231
Consumer | Operating Segments |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Total revenue | 9,810 | 7,587 | 18,821 | 13,826
Cost of revenue | 1,798 | 1,622 | 3,707 | 3,096
Sales and marketing | 6,707 | 5,692 | 13,457 | 10,903
Amortization of purchased intangibles | 0 | 0 | 0 | 0
Unallocated corporate expenses | 0 | 0 | 0 | 0
Loss from operations | 1,305 | 274 | 1,657 | (173)
Hosted Services - Business |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Total revenue | 95,092 | 72,382 | 178,732 | 133,435
Hosted Services - Business | Corporate |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Total revenue | 0 | 0 | 0 | 0
Hosted Services - Business | Business | Operating Segments |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Total revenue | 95,092 | 72,382 | 178,732 | 133,435
Hosted Services - Business | Consumer | Operating Segments |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Total revenue | 0 | 0 | 0 | 0
Hosted Services - Consumer |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Total revenue | 9,810 | 7,587 | 18,821 | 13,826
Hosted Services - Consumer | Corporate |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Total revenue | 0 | 0 | 0 | 0
Hosted Services - Consumer | Business | Operating Segments |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Total revenue | 0 | 0 | 0 | 0
Hosted Services - Consumer | Consumer | Operating Segments |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Total revenue | 9,810 | 7,587 | 18,821 | 13,826
Professional Services |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Total revenue | 14,703 | 11,634 | 29,943 | 22,430
Professional Services | Corporate |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Total revenue | 0 | 0 | 0 | 0
Professional Services | Business | Operating Segments |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Total revenue | 14,703 | 11,634 | 29,943 | 22,430
Professional Services | Consumer | Operating Segments |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Total revenue | $ 0 | $ 0 | $ 0 | $ 0

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