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Segment Information
 6 Months Ended
Jun. 30, 2021
Segment Reporting [Abstract]  
Segment Information
We are organized into two operating segments for purposes of making operating decisions and assessing performance. The Business segment enables brands to leverage the Conversational Cloud’s sophisticated intelligence engine to connect with consumers through an integrated suite of mobile and online business messaging technologies. The Consumer segment facilitates online transactions between Experts and Users seeking information and knowledge for a fee via mobile and online messaging. Both segments currently generate their revenue primarily in the United States. The chief operating decision maker, who is the chief executive officer, evaluates performance, makes operating decisions, and allocates resources based on the operating income of each segment. The reporting segments follow the same accounting polices used in the preparation of our condensed consolidated financial statements which are described in Note 1 –Description of Business and Basis of Presentation. We allocate cost of revenue, sales and marketing, and amortization of purchased intangibles to the segments, but we do not allocate product development expenses, general and administrative expenses, restructuring costs, or income tax expense because management does not use this information to measure performance of the operating segments. There are currently no inter-segment sales.

Summarized financial information by segment for the three months ended June 30, 2021, based on our internal financial reporting system utilized by our chief operating decision maker, follows:
BusinessConsumerCorporateConsolidated
(In thousands)
Revenue:
Hosted services – Business$95,092 $— $— $95,092 
Hosted services – Consumer— 9,810 — 9,810 
Professional services – Business14,703 — — 14,703 
Total revenue109,795 9,810 — 119,605 
Cost of revenue38,265 1,798 — 40,063 
Sales and marketing31,915 6,707 — 38,622 
Amortization of purchased intangibles374 — — 374 
Unallocated corporate expenses— — 54,124 54,124 
Operating income (loss)$39,241 $1,305 $(54,124)$(13,578)
Summarized financial information by segment for the three months ended June 30, 2020, based on our internal financial reporting system utilized by our chief operating decision maker, follows:
BusinessConsumerCorporateConsolidated
(In thousands)
Revenue:
Hosted services – Business$72,382 $— $— $72,382 
Hosted services – Consumer— 7,587 — 7,587 
Professional services – Business11,634 — — 11,634 
Total revenue84,016 7,587 — 91,603 
Cost of revenue26,085 1,622 — 27,707 
Sales and marketing28,926 5,692 — 34,618 
Amortization of purchased intangibles404 — — 404 
Unallocated corporate expenses— — 43,320 43,320 
Operating income (loss) $28,601 $274 $(43,320)$(14,446)

Summarized financial information by segment for the six months ended June 30, 2021, based on our internal financial reporting system utilized by our chief operating decision maker, follows:
BusinessConsumerCorporateConsolidated
(In thousands)
Revenue:
Hosted services – Business$178,732 $— $— $178,732 
Hosted services – Consumer— 18,821 — 18,821 
Professional services – Business29,943 — — 29,943 
Total revenue208,675 18,821 — 227,496 
Cost of revenue69,875 3,707 — 73,582 
Sales and marketing62,118 13,457 — 75,575 
Amortization of purchased intangibles749 — — 749 
Unallocated corporate expenses— — 104,797 104,797 
Operating income (loss)$75,933 $1,657 $(104,797)$(27,207)

Summarized financial information by segment for the six months ended June 30, 2020, based on our internal financial reporting system utilized by our chief operating decision maker, follows:
BusinessConsumerCorporateConsolidated
(In thousands)
Revenue:
Hosted services – Business$133,435 $— $— $133,435 
Hosted services – Consumer— 13,826 — 13,826 
Professional services – Business22,430 — — 22,430 
Total revenue155,865 13,826 — 169,691 
Cost of revenue47,430 3,096 — 50,526 
Sales and marketing66,395 10,903 — 77,298 
Amortization of purchased intangibles809 — — 809 
Unallocated corporate expenses— — 88,696 88,696 
Operating income (loss) $41,231 $(173)$(88,696)$(47,638)
Geographic Information

We are domiciled in the United States and have international operations around the globe. The following table presents our long-lived assets by geographic region as of the dates presented:
June 30,December 31,
20212020
(In thousands)
United States$213,276 $202,275 
Israel19,162 16,657 
Australia13,058 13,792 
Netherlands7,854 8,301 
Other (1)
16,918 16,596 
Total long-lived assets$270,268 $257,621 
——————————————
(1)United Kingdom, Germany, Japan, France, and Italy