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Segment Information - Financial Information by Segment (Details) - USD ($)
$ in Thousands
 3 Months Ended 6 Months Ended
Jun. 30, 2021
Jun. 30, 2020
Jun. 30, 2021
Jun. 30, 2020
Segment Reporting Information [Line Items]        
Total revenue $ 119,605 $ 91,603 $ 227,496 $ 169,691
Cost of revenue 40,063 27,707 73,582 50,526
Sales and marketing 38,622 34,618 75,575 77,298
Amortization of purchased intangibles 374 404 749 809
Unallocated corporate expenses 54,124 43,320 104,797 88,696
Loss from operations (13,578) (14,446) (27,207) (47,638)
Corporate        
Segment Reporting Information [Line Items]        
Total revenue 0 0 0 0
Cost of revenue 0 0 0 0
Sales and marketing 0 0 0 0
Amortization of purchased intangibles 0 0 0 0
Unallocated corporate expenses 54,124 43,320 104,797 88,696
Loss from operations (54,124) (43,320) (104,797) (88,696)
Business | Operating Segments        
Segment Reporting Information [Line Items]        
Total revenue 109,795 84,016 208,675 155,865
Cost of revenue 38,265 26,085 69,875 47,430
Sales and marketing 31,915 28,926 62,118 66,395
Amortization of purchased intangibles 374 404 749 809
Unallocated corporate expenses 0 0 0 0
Loss from operations 39,241 28,601 75,933 41,231
Consumer | Operating Segments        
Segment Reporting Information [Line Items]        
Total revenue 9,810 7,587 18,821 13,826
Cost of revenue 1,798 1,622 3,707 3,096
Sales and marketing 6,707 5,692 13,457 10,903
Amortization of purchased intangibles 0 0 0 0
Unallocated corporate expenses 0 0 0 0
Loss from operations 1,305 274 1,657 (173)
Hosted Services - Business        
Segment Reporting Information [Line Items]        
Total revenue 95,092 72,382 178,732 133,435
Hosted Services - Business | Corporate        
Segment Reporting Information [Line Items]        
Total revenue 0 0 0 0
Hosted Services - Business | Business | Operating Segments        
Segment Reporting Information [Line Items]        
Total revenue 95,092 72,382 178,732 133,435
Hosted Services - Business | Consumer | Operating Segments        
Segment Reporting Information [Line Items]        
Total revenue 0 0 0 0
Hosted Services - Consumer        
Segment Reporting Information [Line Items]        
Total revenue 9,810 7,587 18,821 13,826
Hosted Services - Consumer | Corporate        
Segment Reporting Information [Line Items]        
Total revenue 0 0 0 0
Hosted Services - Consumer | Business | Operating Segments        
Segment Reporting Information [Line Items]        
Total revenue 0 0 0 0
Hosted Services - Consumer | Consumer | Operating Segments        
Segment Reporting Information [Line Items]        
Total revenue 9,810 7,587 18,821 13,826
Professional Services        
Segment Reporting Information [Line Items]        
Total revenue 14,703 11,634 29,943 22,430
Professional Services | Corporate        
Segment Reporting Information [Line Items]        
Total revenue 0 0 0 0
Professional Services | Business | Operating Segments        
Segment Reporting Information [Line Items]        
Total revenue 14,703 11,634 29,943 22,430
Professional Services | Consumer | Operating Segments        
Segment Reporting Information [Line Items]        
Total revenue $ 0 $ 0 $ 0 $ 0