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CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (Unaudited) - USD ($) $ in Thousands | 1 Months Ended | 3 Months Ended | 9 Months Ended | 12 Months Ended
--- | --- | --- | --- | ---
Sep. 30, 2025 | Sep. 30, 2025 | Mar. 31, 2025 | Dec. 31, 2024 | Sep. 30, 2024 | Mar. 31, 2024 | Sep. 30, 2025 | Sep. 30, 2024 | Dec. 31, 2024
OPERATING ACTIVITIES: |  |  |  |  |  |  |  |  |
Net loss |  | $ 8,711 | $ (14,133) |  | $ (28,309) | $ (35,631) | $ (21,132) | $ (22,145) |
Adjustments to reconcile net loss to net cash used in operating activities: |  |  |  |  |  |  |  |  |
Stock-based compensation expense |  |  |  |  |  |  | 11,604 | 18,833 |
Depreciation |  | 5,500 |  |  | 7,300 |  | 16,633 | 23,165 |
Change in operating lease right-of-use assets |  |  |  |  |  |  | (5) | 4,130 |
Amortization of purchased intangible assets and finance leases |  |  |  |  |  |  | 577 | 11,585 |
Amortization of debt issuance costs and accretion of debt discount |  |  |  |  |  |  | 5,568 | 3,079 |
Impairment of goodwill |  | 0 |  |  | 0 |  | 0 | 3,627 |
Impairment of intangibles and other assets |  | 0 |  |  | 0 |  | 0 | 10,568 |
Gain on troubled debt restructuring |  |  |  |  |  |  | 42,429 | 0 |
Gain on debt extinguishment |  | 0 |  |  | 0 |  | 0 | (73,083) |
Gain on change in fair value of warrants |  |  |  |  |  |  | (8,758) | 7,790 | $ 12,232
Interest expense |  |  |  |  |  |  | 13,750 | 5,637 |
(Reversal of) allowance for credit losses |  |  |  |  |  |  | (494) | 9,642 | 14,959
Gain on disposition of business |  | 0 |  |  | 0 |  | 0 | (558) |
Deferred income taxes |  |  |  |  |  |  | 228 | 408 |
Changes in operating assets and liabilities: |  |  |  |  |  |  |  |  |
Accounts receivable |  |  |  |  |  |  | 10,228 | 22,213 |
Prepaid expenses and other assets |  |  |  |  |  |  | 1,489 | 6,201 |
Contract acquisition costs |  |  |  |  |  |  | 7,070 | 1,535 |
Accounts payable, accrued expenses and other current liabilities |  |  |  |  |  |  | (12,420) | (35,624) |
Deferred revenue |  |  |  |  |  |  | (2,819) | (6,112) |
Other liabilities |  |  |  |  |  |  | 129 | (4,022) |
Net cash used in operating activities |  |  |  |  |  |  | (20,781) | (12,015) |
INVESTING ACTIVITIES: |  |  |  |  |  |  |  |  |
Purchases of property and equipment, including internal-use software |  |  |  |  |  |  | (9,784) | (21,504) |
Purchases of intangible assets |  |  |  |  |  |  | (1,431) | (2,001) |
Net cash used in investing activities |  |  |  |  |  |  | (11,215) | (23,505) |
FINANCING ACTIVITIES: |  |  |  |  |  |  |  |  |
Proceeds from issuance of common stock in connection with the exercise of options and ESPP |  |  |  |  |  |  | 471 | 270 |
Principal payments for finance leases |  |  |  |  |  |  | (26) | (381) |
Payment on settlement of warrants | $ (1,300) |  |  |  |  |  | (1,297) | 0 |
Payment In Connection With Troubled Debt Restructuring |  |  |  |  |  |  | (45,000) | 0 |
Proceeds from issuance of senior notes |  |  |  |  |  |  | 0 | 50,000 |
Payment of debt issuance costs |  |  |  |  |  |  | 0 | (7,359) |
Net cash used in financing activities |  |  |  |  |  |  | (45,852) | (34,862) |
Effect of foreign exchange rate changes on cash and cash equivalents |  |  |  |  |  |  | 1,272 | (439) |
Net decrease in cash and cash equivalents |  |  |  |  |  |  | (76,576) | (70,821) |
Cash and cash equivalents - beginning of year |  |  | $ 183,237 | $ 142,104 |  | $ 212,925 | 183,237 | 212,925 | 212,925
Cash and cash equivalents - end of period | $ 106,661 | $ 106,661 |  | 183,237 | $ 142,104 |  | 106,661 | 142,104 | $ 183,237
Supplemental disclosure of other cash flow information: |  |  |  |  |  |  |  |  |
Cash paid for income taxes, net |  |  |  |  |  |  | 1,356 | 1,674 |
Cash paid for interest |  |  |  |  |  |  | 4,531 | 292 |
Supplemental disclosure of non-cash investing and financing activities: |  |  |  |  |  |  |  |  |
Issuance of Second Lien Notes due 2029 in connection with troubled debt restructuring |  |  |  |  |  |  | 115,000 | 0 |
Issuance of preferred stock in connection with troubled debt restructuring |  |  |  |  |  |  | 20,664 | 0 |
Issuance of common stock in connection with troubled debt restructuring |  |  |  |  |  |  | 49,380 | 0 |
Purchase of property and equipment and intangible assets recorded in accounts payable |  |  |  |  |  |  | 408 | 171 |
Right-of-use assets obtained in exchange for operating lease liabilities |  |  |  |  |  |  | 0 | 111 |
2024 Notes |  |  |  |  |  |  |  |  |
FINANCING ACTIVITIES: |  |  |  |  |  |  |  |  |
Repayments of Convertible Debt |  |  |  |  |  |  | 0 | (72,491) |
2026 Notes |  |  |  |  |  |  |  |  |
Adjustments to reconcile net loss to net cash used in operating activities: |  |  |  |  |  |  |  |  |
Gain on debt extinguishment |  |  |  | $ (5,000) |  |  |  |  |
FINANCING ACTIVITIES: |  |  |  |  |  |  |  |  |
Repayments of Convertible Debt |  |  |  |  |  |  | $ 0 | $ (4,901) |

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