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Revenue Recognition (Tables) | 9 Months Ended
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Sep. 30, 2025
Revenue from Contract with Customer [Abstract] |
Schedule of Disaggregation of Revenue | The following table presents the Company’s revenues disaggregated by revenue source:
| Three Months Ended September 30, |  | Nine Months Ended September 30, 2025
| 2025 |  | 2024 |  | 2025 |  | 2024
| (In thousands) |  | (In thousands)
Hosted services | $ | 51,175 |  |  | $ | 62,655 |  |  | $ | 156,630 |  |  | $ | 201,466 |
Professional services | 8,979 |  |  | 11,589 |  |  | 27,824 |  |  | 37,802 |
Total revenue | $ | 60,154 |  |  | $ | 74,244 |  |  | $ | 184,454 |  |  | $ | 239,268 |
Schedule of Revenue by Geographic Region |
| Three Months Ended September 30, |  | Nine Months Ended September 30,
| 2025 |  | 2024 |  | 2025 |  | 2024
| (In thousands) |  | (In thousands)
Americas (1) | $ | 38,668 |  |  | $ | 50,925 |  |  | $ | 118,356 |  |  | $ | 169,335 |
EMEA (2) | 12,313 |  |  | 14,321 |  |  | 38,965 |  |  | 43,101 |
APAC (3) | 9,173 |  |  | 8,998 |  |  | 27,133 |  |  | 26,832 |
Total revenue | $ | 60,154 |  |  | $ | 74,244 |  |  | $ | 184,454 |  |  | $ | 239,268 |
—————————————— (1)United States, Canada, Latin America and South America (“Americas”) (2)Europe, the Middle East and Africa (“EMEA”) (3)Asia-Pacific (“APAC”)
Schedule Of Receivables, Contract Acquisition Costs, And Deferred Revenue | The opening and closing balances of the Company’s contract acquisition costs, net, and deferred revenues are as follows:
|  |  |  |  | Contract Acquisition Costs, Net (Non-current) |  | Deferred Revenue (Current) |  | Deferred Revenue (Non-current) |  |  |  |  |
|  |  |  |  | (In thousands)
Balance as of December 31, 2023 |  |  |  |  | $ | 37,354 |  |  | $ | 81,858 |  |  | $ | 183 |  |  |  |  |  |
(Decrease) increase, net |  |  |  |  | (3,795) |  |  | (23,878) |  |  | 140 |  |  |  |  |  |
Balance as of December 31, 2024 |  |  |  |  | $ | 33,559 |  |  | $ | 57,980 |  |  | $ | 323 |  |  |  |  |  |
Decrease, net |  |  |  |  | (6,312) |  |  | (1,980) |  |  | (255) |  |  |  |  |  |
Balance as of September 30, 2025 |  |  |  |  | $ | 27,247 |  |  | $ | 56,000 |  |  | $ | 68 |  |  |  |  |  |
Schedule of Allowance for Uncollectible Accounts | The activity in the allowance for credit losses as of the dates presented is as follows:
| September 30, 2025 |  | December 31, 2024
| (In thousands)
Balance, beginning of year | $ | 8,627 |  |  | $ | 9,290 |
(Reductions) charges to costs and expenses | (494) |  |  | 14,959 |
Deductions/write-offs | (2,626) |  |  | (15,622) |
Balance, end of period | $ | 5,507 |  |  | $ | 8,627 |

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