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CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (Unaudited) - USD ($)
$ in Thousands
 1 Months Ended 3 Months Ended 9 Months Ended 12 Months Ended
Sep. 30, 2025
Sep. 30, 2025
Mar. 31, 2025
Dec. 31, 2024
Sep. 30, 2024
Mar. 31, 2024
Sep. 30, 2025
Sep. 30, 2024
Dec. 31, 2024
OPERATING ACTIVITIES:                  
Net loss   $ 8,711 $ (14,133)   $ (28,309) $ (35,631) $ (21,132) $ (22,145)  
Adjustments to reconcile net loss to net cash used in operating activities:                  
Stock-based compensation expense             11,604 18,833  
Depreciation   5,500     7,300   16,633 23,165  
Change in operating lease right-of-use assets             (5) 4,130  
Amortization of purchased intangible assets and finance leases             577 11,585  
Amortization of debt issuance costs and accretion of debt discount             5,568 3,079  
Impairment of goodwill   0     0   0 3,627  
Impairment of intangibles and other assets   0     0   0 10,568  
Gain on troubled debt restructuring             42,429 0  
Gain on debt extinguishment   0     0   0 (73,083)  
Gain on change in fair value of warrants             (8,758) 7,790 $ 12,232
Interest expense             13,750 5,637  
(Reversal of) allowance for credit losses             (494) 9,642 14,959
Gain on disposition of business   0     0   0 (558)  
Deferred income taxes             228 408  
Changes in operating assets and liabilities:                  
Accounts receivable             10,228 22,213  
Prepaid expenses and other assets             1,489 6,201  
Contract acquisition costs             7,070 1,535  
Accounts payable, accrued expenses and other current liabilities             (12,420) (35,624)  
Deferred revenue             (2,819) (6,112)  
Other liabilities             129 (4,022)  
Net cash used in operating activities             (20,781) (12,015)  
INVESTING ACTIVITIES:                  
Purchases of property and equipment, including internal-use software             (9,784) (21,504)  
Purchases of intangible assets             (1,431) (2,001)  
Net cash used in investing activities             (11,215) (23,505)  
FINANCING ACTIVITIES:                  
Proceeds from issuance of common stock in connection with the exercise of options and ESPP             471 270  
Principal payments for finance leases             (26) (381)  
Payment on settlement of warrants $ (1,300)           (1,297) 0  
Payment In Connection With Troubled Debt Restructuring             (45,000) 0  
Proceeds from issuance of senior notes             0 50,000  
Payment of debt issuance costs             0 (7,359)  
Net cash used in financing activities             (45,852) (34,862)  
Effect of foreign exchange rate changes on cash and cash equivalents             1,272 (439)  
Net decrease in cash and cash equivalents             (76,576) (70,821)  
Cash and cash equivalents - beginning of year     $ 183,237 $ 142,104   $ 212,925 183,237 212,925 212,925
Cash and cash equivalents - end of period $ 106,661 $ 106,661   183,237 $ 142,104   106,661 142,104 $ 183,237
Supplemental disclosure of other cash flow information:                  
Cash paid for income taxes, net             1,356 1,674  
Cash paid for interest             4,531 292  
Supplemental disclosure of non-cash investing and financing activities:                  
Issuance of Second Lien Notes due 2029 in connection with troubled debt restructuring             115,000 0  
Issuance of preferred stock in connection with troubled debt restructuring             20,664 0  
Issuance of common stock in connection with troubled debt restructuring             49,380 0  
Purchase of property and equipment and intangible assets recorded in accounts payable             408 171  
Right-of-use assets obtained in exchange for operating lease liabilities             0 111  
2024 Notes                  
FINANCING ACTIVITIES:                  
Repayments of Convertible Debt             0 (72,491)  
2026 Notes                  
Adjustments to reconcile net loss to net cash used in operating activities:                  
Gain on debt extinguishment       $ (5,000)          
FINANCING ACTIVITIES:                  
Repayments of Convertible Debt             $ 0 $ (4,901)