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GENERAL (Narrative) (Details) - USD ($) $ in Thousands |  |  | 2 Months Ended | 12 Months Ended
--- | --- | --- | --- | ---
Aug. 20, 2018 | Nov. 14, 2016 | Dec. 31, 2016 | Dec. 31, 2018 | Dec. 31, 2017 | Dec. 31, 2016
Business Acquisition [Line Items] |  |  |  |  |  |  |
Purchase price |  |  |  |  |  | $ 76,870 |
Net tangible liabilities |  |  |  |  |  | 2,291 |
Identifiable intangible assets |  |  |  |  |  | 51,015 |
Goodwill |  |  |  | $ 1,284,710 | $ 1,366,206 | 1,318,242 | $ 1,284,710
Acquisition costs |  |  |  |  | 1,249 | 970 | $ 9,348
Net operating losses carryforward |  |  |  |  | 88,528 | 79,196 |
Amount of goodwill |  |  |  |  |  | 28,145 |
Goodwill from acquisitions | [1] |  |  |  | $ 54,203 | $ 24,346 |
inContact [Member] |  |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |  |
Consideration transferred in acquisition |  |  | $ 1,050,054 |  |  |  |
Percentage of consolidated total assets constituted by acquired entity |  |  |  | 4.20% |  |  | 4.20%
Percentage of consolidated net income constituted by acquired entity from acquisition date |  |  |  | 1.20% |  |  |
Mattersight [Member] |  |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |  |
Goodwill |  | $ 48,579 |  |  |  |  |
Total consideration |  | 105,053 |  |  |  |  |
Mattersight [Member] | Core Technology [Member] |  |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |  |
Total assets acquired and liabilities assumed |  | $ 50,852 |  |  |  |  |
Mattersight [Member] | Core Technology [Member] | Minimum [Member] |  |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |  |
Estimated useful life |  | 5 years |  |  |  |  |
Mattersight [Member] | Core Technology [Member] | Maximum [Member] |  |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |  |
Estimated useful life |  | 7 years |  |  |  |  |
Mattersight [Member] | Customer Relationships [Member] |  |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |  |
Total assets acquired and liabilities assumed |  | $ 7,757 |  |  |  |  |
Estimated useful life |  | 7 years |  |  |  |  |
Mattersight [Member] | Customer Backlog [Member] |  |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |  |
Total assets acquired and liabilities assumed |  | $ 5,439 |  |  |  |  |
Mattersight [Member] | Customer Backlog [Member] | Minimum [Member] |  |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |  |
Estimated useful life |  | 2 years |  |  |  |  |
Mattersight [Member] | Customer Backlog [Member] | Maximum [Member] |  |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |  |
Estimated useful life |  | 3 years |  |  |  |  |
[1] | Including adjustments of $5,624 and $(3,799), resulting from finalization of purchase price allocations with respect to 2018 and 2017, respectively.

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