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REPORTABLE SEGMENTS AND GEOGRAPHICAL INFORMATION
12 Months Ended
Dec. 31, 2018
Segment Reporting [Abstract]  
REPORTABLE SEGMENTS AND GEOGRAPHICAL INFORMATION
NOTE 15:-
REPORTABLE SEGMENTS AND GEOGRAPHICAL INFORMATION

a.
Reportable segments:

ASC 280, Segment Reporting, establishes standards for reporting information about operating segments. Operating segments are defined as components of an enterprise about which separate financial information is available that is evaluated regularly by the chief operating decision maker in deciding how to allocate resources and in assessing performance. The Company's chief operating decision maker is its Chief Executive Officer.

   
Year ended
December 31, 2018
 
   
Customer Engagement
(1)
   
Financial Crime and Compliance
   
Not
allocated
   
Total
 
                         
Revenues
 
$
1,156,142
   
$
288,377
   
$
-
   
$
1,444,519
 
                                 
Operating income
 
$
223,078
   
$
109,464
   
$
(134,926
)
 
$
197,616
 

   
Year ended
December 31, 2017
 
   
Customer Engagement
(1)
   
Financial Crime and Compliance
   
Not
allocated
   
Total
 
                         
Revenues
 
$
1,051,350
   
$
280,802
   
$
-
   
$
1,332,152
 
                                 
Operating income
 
$
175,247
   
$
101,774
   
$
(126,950
)
 
$
150,071
 

   
Year ended
December 31, 2016
 
   
Customer Engagement
(1) (2)
   
Financial Crime and Compliance
   
Not
allocated
   
Total
 
                         
Revenues
 
$
754,398
   
$
261,144
   
$
-
   
$
1,015,542
 
                                 
Operating income
 
$
202,893
   
$
89,990
   
$
(158,707
)
 
$
134,176
 

(1)
Includes the results of companies which were acquired in 2018 and 2017 and are being integrated within the Customer Engagement segment.

(2)
Includes the results of a certain operation (formerly part of the Security Solutions segment), which was retained and integrated within the Customer Engagement operating segment.

The following table presents property and equipment as of December 31, 2018 and 2017, based on operational segments:
 
   
December 31,
 
   
2018
   
2017
 
             
Customer Engagement
 
$
130,425
   
$
104,981
 
Financial Crime and Compliance
   
8,262
     
9,636
 
Non-allocated
   
1,651
     
3,658
 
                 
   
$
140,338
   
$
118,275
 

b.
Geographical information:

Total revenues from external customers on the basis of the Company's geographical areas are as follows:
 
   
Year ended
December 31,
 
   
2018
   
2017
   
2016
 
                   
Americas, principally the US
 
$
1,123,866
   
$
1,035,871
   
$
720,520
 
EMEA (*)
   
202,521
     
186,268
     
189,223
 
Israel
   
4,402
     
3,693
     
4,295
 
Asia Pacific
   
113,730
     
106,320
     
101,504
 
                         
   
$
1,444,519
   
$
1,332,152
   
$
1,015,542
 

The following presents property and equipment as of December 31, 2018 and 2017, based on geographical areas:

   
December 31,
 
   
2018
   
2017
 
             
Americas, principally the US
 
$
90,333
   
$
70,404
 
EMEA (*)
   
2,947
     
3,557
 
Israel
   
40,076
     
37,571
 
Asia Pacific
   
6,982
     
6,743
 
                 
   
$
140,338
   
$
118,275
 
 
(*)
Includes Europe, the Middle East (excluding Israel) and Africa.