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v3.20.1

GENERAL (Narrative) (Details) $ in Thousands |  | 12 Months Ended
--- | --- | ---
Aug. 20, 2018 USD ($) | Dec. 31, 2019 USD ($) market | Dec. 31, 2018 USD ($) | Dec. 31, 2017 USD ($)
Business Acquisition [Line Items] |  |  |  |
Number of main markets | market |  | 2 |  |
Goodwill |  | $ 1,378,418 | $ 1,366,206 | $ 1,318,242
Purchase price |  |  |  | 76,870
Net tangible liabilities |  |  |  | 2,291
Identifiable intangible assets |  |  |  | 51,015
Amount of goodwill |  |  |  | 28,145
Acquisition costs |  | 720 | $ 1,249 | $ 970
Mattersight |  |  |  |
Business Acquisition [Line Items] |  |  |  |
Goodwill | $ 48,579 |  |  |
Consideration transferred in acquisition | 105,053 |  |  |
Mattersight | Core Technology |  |  |  |
Business Acquisition [Line Items] |  |  |  |
Assets acquired and liabilities assumed through business combination | $ 50,852 |  |  |
Mattersight | Core Technology | Minimum |  |  |  |
Business Acquisition [Line Items] |  |  |  |
Estimated useful life | 5 years |  |  |
Mattersight | Core Technology | Maximum |  |  |  |
Business Acquisition [Line Items] |  |  |  |
Estimated useful life | 7 years |  |  |
Mattersight | Customer relationships |  |  |  |
Business Acquisition [Line Items] |  |  |  |
Assets acquired and liabilities assumed through business combination | $ 7,757 |  |  |
Estimated useful life | 7 years |  |  |
Mattersight | Customer Backlog |  |  |  |
Business Acquisition [Line Items] |  |  |  |
Assets acquired and liabilities assumed through business combination | $ 5,439 |  |  |
Mattersight | Customer Backlog | Minimum |  |  |  |
Business Acquisition [Line Items] |  |  |  |
Estimated useful life | 2 years |  |  |
Mattersight | Customer Backlog | Maximum |  |  |  |
Business Acquisition [Line Items] |  |  |  |
Estimated useful life | 3 years |  |  |
Series of Individually Immaterial Business And Asset Acquisitions |  |  |  |
Business Acquisition [Line Items] |  |  |  |
Business combination and asset acquisition consideration transferred |  | 26,671 |  |
Intangible assets identified |  | 15,683 |  |
Goodwill |  | $ 14,480 |  |

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