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REPORTABLE SEGMENTS AND GEOGRAPHICAL INFORMATION | 12 Months Ended
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Dec. 31, 2019
Segment Reporting [Abstract] |
REPORTABLE SEGMENTS AND GEOGRAPHICAL INFORMATION | REPORTABLE SEGMENTS AND GEOGRAPHICAL INFORMATION a. Reportable segments: ASC 280, "Segment Reporting", establishes standards for reporting information about operating segments. Operating segments are defined as components of an enterprise about which separate financial information is available that is evaluated regularly by the chief operating decision maker in deciding how to allocate resources and in assessing performance. The Company's chief operating decision maker is its Chief Executive Officer.
| Year ended December 31, 2019 |  |  |  |  |  |
| Customer Engagement (1) |  | Financial Crime and Compliance |  | Not allocated |  | Total
Revenues | $ | 1,265,113 |  |  | $ | 308,799 |  |  | $ | — |  |  | $ | 1,573,912 |
Operating income | $ | 244,599 |  |  | $ | 124,742 |  |  | $ | (130,624) |  |  | $ | 238,717 |
| Year ended December 31, 2018 |  |  |  |  |  |
| Customer Engagement (1) |  | Financial Crime and Compliance |  | Not allocated |  | Total
Revenues | $ | 1,156,142 |  |  | $ | 288,377 |  |  | $ | — |  |  | $ | 1,444,519 |
Operating income | $ | 217,796 |  |  | $ | 109,464 |  |  | $ | (129,644) |  |  | $ | 197,616 |
| Year ended December 31, 2017 |  |  |  |  |  |
| Customer Engagement (1) |  | Financial Crime and Compliance |  | Not allocated |  | Total
Revenues | $ | 1,051,350 |  |  | $ | 280,802 |  |  | $ | — |  |  | $ | 1,332,152 |
Operating income | $ | 175,247 |  |  | $ | 101,774 |  |  | $ | (126,950) |  |  | $ | 150,071 |
(1)Includes the results of companies which were acquired in the years 2019, 2018 and 2017 and are being integrated within the Customer Engagement segment. The following table presents property and equipment as of December 31, 2019 and 2018, based on operational segments:
| December 31, |  |
| 2019 |  | 2018
Customer Engagement | $ | 126,538 |  |  | $ | 130,425 |
Financial Crime and Compliance | 12,437 |  |  | 8,262 |
Non-allocated | 2,672 |  |  | 1,651 |
| $ | 141,647 |  |  | $ | 140,338 |
b. Geographical information: Total revenues from external customers on the basis of the Company's geographical areas are as follows:
| Year Ended December 31, |  |  |  |
| 2019 |  | 2018 |  | 2017
Americas, principally the US | $ | 1,234,549 |  |  | $ | 1,123,866 |  |  | $ | 1,035,871 |
EMEA (*) | 212,252 |  |  | 202,521 |  |  | 186,268 |
Israel | 3,950 |  |  | 4,402 |  |  | 3,693 |
Asia Pacific | 123,161 |  |  | 113,730 |  |  | 106,320 |
| $ | 1,573,912 |  |  | $ | 1,444,519 |  |  | $ | 1,332,152 |
The following presents property and equipment as of December 31, 2019 and 2018, based on geographical areas:
| December 31, |  |
| 2019 |  | 2018
Americas, principally the US | $ | 78,911 |  |  | $ | 90,333 |
EMEA (*) | 3,886 |  |  | 2,947 |
Israel | 51,011 |  |  | 40,076 |
Asia Pacific | 7,839 |  |  | 6,982 |
| $ | 141,647 |  |  | $ | 140,338 |
(*)Includes Europe, the Middle East (excluding Israel) and Africa.

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- Definition The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -URI http://asc.fasb.org/topic&trid=2134510 + Details
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