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REPORTABLE SEGMENTS AND GEOGRAPHICAL INFORMATION
 12 Months Ended
Dec. 31, 2020
Segment Reporting [Abstract]  
REPORTABLE SEGMENTS AND GEOGRAPHICAL INFORMATION REPORTABLE SEGMENTS AND GEOGRAPHICAL INFORMATION
a.Reportable segments:
ASC 280, “Segment Reporting,” establishes standards for reporting information about operating segments. Operating segments are defined as components of an enterprise about which separate financial information is available that is evaluated regularly by the chief operating decision maker in deciding how to allocate resources and in assessing performance. The Company's chief operating decision maker is its Chief Executive Officer.
Year ended December 31, 2020
Customer Engagement
(1)		Financial Crime and Compliance (2)Not
allocated		Total
Revenues$1,347,511 $300,505 $— 1,648,016 
Operating income$268,010 $93,272 $(119,235)242,047 

Year ended December 31, 2019
Customer Engagement
(1)		Financial Crime and ComplianceNot
allocated		Total
Revenues$1,265,113 $308,799 $— $1,573,912 
Operating income$244,599 $124,742 $(130,624)$238,717 
Year ended December 31, 2018
Customer Engagement
(1)		Financial Crime and ComplianceNot
allocated		Total
Revenues$1,156,142 $288,377 $— $1,444,519 
Operating income$217,796 $109,464 $(129,644)$197,616 
(1)Includes the results of companies which were acquired in the years 2020, 2019 and 2018 and are being integrated within the Customer Engagement segment.
(2)Includes the results of companies which were acquired in the years 2020, and are being integrated within the Financial Crime and Compliance segment.
The following table presents property and equipment as of December 31, 2020 and 2019, based on operational segments:
December 31,
20202019
Customer Engagement$120,955 $126,538 
Financial Crime and Compliance15,433 12,437 
Non-allocated1,397 2,672 
137,785 $141,647 

b.Geographical information:
Total revenues from external customers on the basis of the Company's geographical areas are as follows:
Year Ended December 31,
202020192018
Americas, principally the US$1,353,278 $1,234,549 $1,123,866 
EMEA (*)180,177 212,252 202,521 
Israel4,368 3,950 4,402 
Asia Pacific110,193 123,161 113,730 
1,648,016 $1,573,912 $1,444,519 
The following presents property and equipment as of December 31, 2020 and 2019, based on geographical areas:
December 31,
20202019
Americas, principally the US$72,083 $78,911 
EMEA (*)4,340 3,886 
Israel54,097 51,011 
Asia Pacific7,265 7,839 
$137,785 $141,647 
(*)Includes Europe, the Middle East (excluding Israel) and Africa.