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CONSOLIDATED STATEMENTS OF INCOME - USD ($)
shares in Thousands, $ in Thousands
 12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Revenue:      
Total revenue $ 1,648,016 $ 1,573,912 $ 1,444,519
Cost of revenue:      
Total cost of revenue 561,952 531,768 496,815
Gross profit 1,086,064 1,042,144 947,704
Operating expenses      
Research and development, net 218,182 193,718 183,830
Selling and marketing [1] 445,102 441,687 412,935
General and administrative 180,733 168,022 153,323
Total operating expenses 844,017 803,427 750,088
Operating income 242,047 238,717 197,616
Financial expenses and other, net 4,859 4,444 10,901
Income before taxes on income 237,188 234,273 186,715
Taxes on income 40,842 48,369 27,377
Net income 196,346 185,904 159,338
Less - net loss attributable to non-controlling interests 327 0 0
Net income attributable to Nice Ltd's shareholders $ 196,673 $ 185,904 $ 159,338
Basic earnings per share (in usd per share) $ 3.13 $ 2.99 $ 2.60
Diluted earnings per share (in usd per share) $ 2.98 $ 2.88 $ 2.52
Weighted average number of shares used in computing      
Basic earnings per share (in shares) 62,710 62,120 61,387
Diluted earnings per share (in shares) 65,956 64,661 63,309
Cloud      
Revenue:      
Total revenue $ 777,331 $ 595,748 $ 461,183
Cost of revenue:      
Total cost of revenue 339,985 289,852 236,079
Services      
Revenue:      
Total revenue 687,532 709,064 719,531
Cost of revenue:      
Total cost of revenue 199,803 218,990 229,671
Product      
Revenue:      
Total revenue 183,153 269,100 263,805
Cost of revenue:      
Total cost of revenue $ 22,164 $ 22,926 $ 31,065
[1] Includes reclassification of amortization of acquired intangible assets.