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GOODWILL - Schedule of Goodwill (Details) - USD ($) $ in Thousands | 12 Months Ended
--- | ---
Dec. 31, 2021 | Dec. 31, 2020
Goodwill [Line Items] |  |
Beginning balance, as of January 1 | $ 1,503,252 | $ 1,378,418
Acquisitions | 107,756 | 120,757
Functional currency translation adjustments | (4,252) | 4,077
Ending balance, as of December 31 | 1,606,756 | 1,503,252
inContact |  |
Goodwill [Line Items] |  |
Adjusted goodwill |  | 427
Customer Engagement |  |
Goodwill [Line Items] |  |
Beginning balance, as of January 1 | 1,153,023 | 1,114,680
Acquisitions | 108,183 | 35,034
Functional currency translation adjustments | (4,057) | 3,309
Ending balance, as of December 31 | 1,257,149 | 1,153,023
Financial Crime and Compliance |  |
Goodwill [Line Items] |  |
Beginning balance, as of January 1 | 350,229 | 263,738
Acquisitions | (427) | 85,723
Functional currency translation adjustments | (195) | 768
Ending balance, as of December 31 | $ 349,607 | $ 350,229

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