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GOODWILL - Schedule of Goodwill (Details) - USD ($) $ in Thousands | 12 Months Ended
--- | ---
Dec. 31, 2022 | Dec. 31, 2021
Goodwill [Roll Forward] |  |
Beginning balance, as of January 1 | $ 1,606,756 | $ 1,503,252
Acquisitions | 27,763 | 107,756
Functional currency translation adjustments | (17,401) | (4,252)
Ending balance, as of December 31 | 1,617,118 | 1,606,756
inContact |  |
Goodwill [Roll Forward] |  |
Adjusted goodwill |  | (276)
Customer Engagement |  |
Goodwill [Roll Forward] |  |
Beginning balance, as of January 1 | 1,257,149 | 1,153,023
Acquisitions | 27,763 | 108,183
Functional currency translation adjustments | (15,302) | (4,057)
Ending balance, as of December 31 | 1,269,610 | 1,257,149
Financial Crime and Compliance |  |
Goodwill [Roll Forward] |  |
Beginning balance, as of January 1 | 349,607 | 350,229
Acquisitions |  | (427)
Functional currency translation adjustments | (2,099) | (195)
Ending balance, as of December 31 | $ 347,508 | $ 349,607

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