XML 108 R63.htm IDEA: XBRL DOCUMENT v3.23.1
GOODWILL - Schedule of Goodwill (Details) - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2022
Dec. 31, 2021
Goodwill [Roll Forward]    
Beginning balance, as of January 1 $ 1,606,756 $ 1,503,252
Acquisitions 27,763 107,756
Functional currency translation adjustments (17,401) (4,252)
Ending balance, as of December 31 1,617,118 1,606,756
inContact    
Goodwill [Roll Forward]    
Adjusted goodwill   (276)
Customer Engagement    
Goodwill [Roll Forward]    
Beginning balance, as of January 1 1,257,149 1,153,023
Acquisitions 27,763 108,183
Functional currency translation adjustments (15,302) (4,057)
Ending balance, as of December 31 1,269,610 1,257,149
Financial Crime and Compliance    
Goodwill [Roll Forward]    
Beginning balance, as of January 1 349,607 350,229
Acquisitions (427)
Functional currency translation adjustments (2,099) (195)
Ending balance, as of December 31 $ 347,508 $ 349,607