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GENERAL - Narrative (Details) $ in Thousands |  |  | 1 Months Ended | 12 Months Ended
--- | --- | --- | --- | ---
Nov. 14, 2022 USD ($) | Jun. 17, 2021 USD ($) | Dec. 31, 2023 USD ($) | Dec. 31, 2023 USD ($) market | Dec. 31, 2022 USD ($) | Dec. 31, 2021 USD ($)
Business Acquisition [Line Items] |  |  |  |  |  |
Number of main markets | market |  |  |  | 2 |  |
Goodwill |  |  | $ 1,821,969 | $ 1,821,969 | $ 1,617,118 | $ 1,606,756
Change in fair value of contingent consideration |  |  |  | (18,258) | 0 | 0
Acquisition costs |  |  |  | 13,987 | 48 | 1,761
LiveVox Inc. |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |
Consideration transferred in acquisition |  |  | 424,117 |  |  |
Goodwill |  |  | 186,193 | 186,193 |  |
LiveVox Inc. | Core Technology |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |
Intangible assets acquired in a business combination |  |  | $ 137,462 | $ 137,462 |  |
Estimated useful life |  |  | 5 years | 5 years |  |
LiveVox Inc. | Customer relationships |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |
Intangible assets acquired in a business combination |  |  | $ 31,957 | $ 31,957 |  |
Estimated useful life |  |  | 5 years | 5 years |  |
LiveVox Inc. | Trademarks |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |
Intangible assets acquired in a business combination |  |  | $ 4,930 | $ 4,930 |  |
Estimated useful life |  |  | 5 years | 5 years |  |
Series of Individually Immaterial Business Acquisitions |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |
Consideration transferred in acquisition |  |  |  | $ 22,815 |  | 59,317
Intangible assets acquired in a business combination |  |  | $ 13,247 | 13,247 |  | 20,036
Goodwill |  |  | $ 10,682 | 10,682 |  | $ 38,590
2022 Acquisitions |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |
Consideration transferred in acquisition | $ 50,381 |  |  |  |  |
Goodwill | 28,039 |  |  |  |  |
Cash consideration | 30,000 |  |  |  |  |
Contingent consideration | 24,000 |  |  |  | $ 20,381 |
Change in fair value of contingent consideration |  |  |  | $ 18,258 |  |
2022 Acquisitions | Core Technology |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |
Intangible assets acquired in a business combination | $ 12,470 |  |  |  |  |
Estimated useful life | 4 years |  |  |  |  |
2022 Acquisitions | Customer relationships |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |
Intangible assets acquired in a business combination | $ 9,058 |  |  |  |  |
Estimated useful life | 4 years |  |  |  |  |
2022 Acquisitions | Trademarks |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |
Intangible assets acquired in a business combination | $ 459 |  |  |  |  |
Estimated useful life | 3 years |  |  |  |  |
ContactEngine |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |
Consideration transferred in acquisition |  | $ 94,897 |  |  |  |
Goodwill |  | 69,593 |  |  |  |
ContactEngine | Core Technology |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |
Intangible assets acquired in a business combination |  | $ 20,558 |  |  |  |
Estimated useful life |  | 5 years |  |  |  |
ContactEngine | Customer relationships |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |
Intangible assets acquired in a business combination |  | $ 3,279 |  |  |  |
Estimated useful life |  | 6 years |  |  |  |
ContactEngine | Customer backlog |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |
Intangible assets acquired in a business combination |  | $ 5,493 |  |  |  |
Estimated useful life |  | 2 years |  |  |  |

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