Exhibit 99.1
eTelecare Signs Agreement With Rapidly Expanding
Internet Service Provider
SCOTTSDALE, Ariz. February 23, 2009 eTelecare Global Solutions (PSE: ETEL), a leading provider
of complex business process outsourcing (BPO) solutions, has signed a services agreement with a
rapidly growing wireless high-speed internet access provider. eTelecare will offer technical
support, customer care, and retention services in both Spanish and English to the clients
residential and small business customers. eTelecares business philosophy, investing to outperform,
creates real, sustainable value for clients by investing in people, processes, and technology
leading to breakthrough results.
Due to our many years of experience serving both internet and wireless service providers on
similar programs, this client has expressed confidence in eTelecares ability to deliver higher
performance and greater value than their current outsourced provider, said John Harris, President
and CEO of eTelecare. We expect to see tremendous opportunity for growth in this area as a
respected industry organization predicts that by 2012 over 133 million subscribers worldwide will
be using similar technology, compared to approximately two million today.
On any given day, thousands of highly-trained eTelecare associates provide value-driven service on
complex programs to customers of major communications and media clients. In addition to customer
care functions, eTelecare delivers award-winning customer loyalty, sales, save desk, and technical
support programs.
About eTelecare Global Solutions
Founded in 1999, eTelecare Global Solutions is a leading provider of business process outsourcing
(BPO) focusing on the complex, voice and non-voice based segment of customer-care services. It
provides a range of services, including technical support, customer service, sales, customer
retention, chat and email from both onshore and offshore locations. Services are provided from
delivery centers in the Philippines, North America, and Latin America. Additional information is
available at www.etelecare.com.
Cautionary Note Regarding Forward-Looking Statements
This press release contains forward-looking statements within the meaning of Section 27A of the
Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Words such as
expects, believes, intends, will, estimates and similar expressions identify such
forward-looking statements. These are statements that relate to future events and include, but are
not limited to, statements related to expanding our service delivery capabilities. Forward-looking
statements are subject to risks and uncertainties that could cause actual results to differ
materially
from those discussed in these forward-looking statements. These risks and uncertainties include,
but are not limited to, our ability to manage growth, intense competition in the industry including
those factors which may affect our cost advantage, wage increases, our ability to attract and
retain customer service associates and other highly skilled professionals, client concentration,
the underlying success of our clients and the resulting impact of any adverse developments in our
clients business including adverse litigation results as well as other risks detailed from time to
time in our SEC filings, including those described in the Risk Factors section in our quarterly
report on Form 10-Q filed with the U.S. SEC on May 14, 2008 as supplemented in our quarterly report
on Form 10-Q filed with the U.S. SEC on November 13, 2008. You can locate these filings on the
Investor Relations page of our website, at www.etelecare.com under the About Us/Investor
Relations link. Statements included in this release are based upon information known to eTelecare
as of the date of this release, and eTelecare assumes no obligation to update information contained
in this press release.
Contact:
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North America |
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Philippines |
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Mark Skoog |
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Ruby Paurom |
480-707-5414 |
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63 917 533 1926 |
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