Exhibit 10.34
THIRD AMENDMENT
TO
CREDIT AGREEMENT
This THIRD AMENDMENT (this Third Amendment) to the Credit Agreement (as defined below), dated as of March 31, 2010 (the Third Amendment Effective Date) is entered into by and among NCO GROUP, INC. (the Parent Borrower), NCO FINANCIAL SYSTEMS, INC. (the Subsidiary Borrower and, together with the Parent Borrower, collectively, the Borrower), certain Guarantors under the Credit Agreement (as defined below) (the Guarantors), CITIZENS BANK OF PENNSYLVANIA (Citizens), as Administrative Agent, Citizens Bank of Pennsylvania as sole Issuing Bank, the Required Lenders and the Swing Line Bank pursuant to the Credit Agreement.
The Credit Agreement is that certain Credit Agreement dated as of November 15, 2006, among Collect Acquisition Corp., the Initial Subsidiary Borrower, Collect Holdings, Inc. (now known as NCO Group, Inc.), a Delaware corporation, the Subsidiary Guarantors party thereto, the Lenders party thereto, the Issuing Banks, the Swing Line Bank, Morgan Stanley & Co. Incorporated (MS&Co), as collateral agent for the Secured Parties and Morgan Stanley Senior Funding, Inc. (MSSF) as administrative agent for the Lender Parties, as amended pursuant to the First Amendment to Credit Agreement dated as of February 8, 2008 pursuant to which certain provisions of the Credit Agreement were amended and pursuant to which Citizens replaced MS&Co and MSSF as collateral agent and administrative agent, and as amended pursuant to the Second Amendment to Credit Agreement dated as of March 25, 2009 pursuant to which certain provisions of the Credit Agreement were amended (the Existing Credit Agreement), and such Credit Agreement as it may be further amended, restated, supplemented or otherwise modified from time to time. All capitalized terms not otherwise defined herein have the meanings set forth in the Credit Agreement after giving effect to this Third Amendment (the As-Amended Credit Agreement).
A. The Borrower has requested that the Existing Credit Agreement be amended to, among other things, modify certain covenants, and permit the subsequent extension of the Termination Date of the Revolving Credit Facility and of the Letter of Credit Facility and Swing Line Facility upon consent of the Issuing Bank and the Swing Line Bank, in each case on terms and subject to conditions more particularly set forth in this Third Amendment, for certain subsequently consenting Lenders Revolving Credit Commitments.
B. Any Lender that executes and delivers a signature page to this Third Amendment shall be deemed to have agreed to this Third Amendment.
C. The Required Lenders are willing to effect the amendments set forth herein on the terms and subject to the conditions of this Third Amendment.
Accordingly, in consideration of the mutual agreements herein contained and other good and valuable consideration, the sufficiency and receipt of which are hereby acknowledged, the parties hereto agree as follows:
Net Portfolio Collections means, for any applicable period, without duplication, (a) the cash and Cash Equivalents received by Parent or its Subsidiaries pursuant to the payment in satisfaction of receivables or obligations constituting Portfolio Management Assets during such period, or the sale, in part, of the Portfolio Management Business (however structured) during such period (a Portfolio Sale), less (b) the sum of the following: (x) the sum of the following paid during such period: (i) collection or servicing fees in respect of Portfolio Management Assets, (ii) payments made for Investments in or purchases of Portfolio Management Assets, (iii) payments of principal or interest on any Portfolio Management Financing and (iv) dividends or other distributions by a Portfolio JV or Portfolio Management Subsidiary to any Person that is not Parent or any of its Subsidiaries, plus (y) the sum of the following amounts: (i) the reasonable and customary out-of-pocket costs, fees, commissions, premiums and expenses incurred by the Parent or its Subsidiaries in connection with such Portfolio Sale, and (ii) federal, state, provincial, foreign and local taxes reasonably estimated (on a Consolidated basis) to be actually payable within the current or the immediately succeeding tax year as a result of any gain recognized in connection with such Portfolio Sale. For the avoidance of doubt, a sale of the whole Portfolio Management Business (however structured) is not considered a Portfolio Sale.
Net Portfolio Prepayments means, with respect to any Fiscal Year, the aggregate amount of all prepayments of the Term B Advances or Term B Facility made pursuant to Section 2.06(b)(vii) during such Fiscal Year.
Third Amendment means that certain Third Amendment to Credit Agreement dated March 31, 2010 among the Initial Borrower, the Initial Subsidiary Borrower, the Guarantors, Citizens, and the Lenders party thereto.
Third Amendment Effective Date has the meaning specified in Section 2 of the Third Amendment.
(i) The Borrower shall, (A) on the 90th day following the end of each Fiscal Year, beginning with the Fiscal Year ending in 2010, prepay an aggregate principal amount of the Advances comprising part of the same Borrowings in an amount equal to, (x) at any time when the Leverage Ratio (as at the end of such Fiscal Year) is greater than or equal to 3.50:1.00, 75% of Excess Cash Flow for such Fiscal Year minus (I) the aggregate principal amount of all optional prepayments of Term B Advances made during such period (excluding any amount funded through the utilization of the Available Excess Cash Flow or with proceeds from the issuance of Debt or Equity Interests) and (II) Net Portfolio Prepayments made during such Fiscal Year, and (y) at all other times, 50% of Excess Cash Flow for such Fiscal Year minus (I) the aggregate principal amount of all optional prepayments of Term B Advances made during such period (excluding any amount funded through the utilization of the Available Excess Cash Flow or with proceeds from the issuance of Debt or Equity Interests) and (II) Net Portfolio Prepayments made during such Fiscal Year, and (B) on the date of making any Restricted Payment pursuant to Section 5.02(g)(ii), prepay an aggregate principal amount of the Advances comprising part of the same Borrowings in an amount equal to the amount of such Restricted Payment. Each such prepayment shall be applied first to the principal
installments of the Term B Facility scheduled for amortization and interest thereon on a pro rata basis and second to the Revolving Credit Facility as set forth in clause (v) below.
(vii) The Borrower shall, beginning with the second fiscal quarter of Fiscal Year 2010, within the 45th day following the end of each of the first, second and third fiscal quarters of a Fiscal Year, prepay an aggregate principal amount of the Term B Advances in an amount equal to 75% of the Net Portfolio Collections for such fiscal quarter; provided that, notwithstanding anything to the contrary herein, except to the extent that the Borrower otherwise notifies the Administrative Agent in writing prior to or concurrently with the making of the applicable payment, any payments on the Term B Facility made during any fiscal quarter (or during the 45 day period immediately following such fiscal quarter) shall be deemed to be a payment (or prepayment) made pursuant to this Section 2.06(b)(vii) with respect to such fiscal quarter until the aggregate amount required to have been prepaid with respect to such fiscal quarter pursuant to this Section 2.06(b)(vii) has been paid, whereupon any amounts prepaid in excess of such amounts shall be deemed to be a payment (or prepayment) made pursuant to this Section 2.06(b)(vii) with respect to the immediately succeeding fiscal quarter (or, if such required prepayment under this Section 2.06(b)(vii) for such immediately succeeding fiscal quarter has been made, then such payments shall be applied to such prepayment obligations in respect of the successive fiscal quarters within the same Fiscal Year); provided, further, that to the extent the aggregate amounts so prepaid during any Fiscal Year exceeds the amount required to be prepaid with respect to the first three quarters of such Fiscal Year pursuant to this Section 2.06(b)(vii), such excess amount shall be subtracted from the amount that the Borrower otherwise would have been required to prepay pursuant to Section 2.06(b)(i) with respect to such Fiscal Year. Each such prepayment shall be applied to the principal installments of the Term B Facility scheduled for amortization and interest thereon on a pro rata basis. Notwithstanding anything to the contrary herein, for the avoidance of doubt, Section 2.06(b)(ii) shall not apply with respect to any Portfolio Sales, and any mandatory prepayment obligations relating to Portfolio Sales shall arise solely under this Section 2.06(b)(vii). For the avoidance of doubt, Section 2.06(b)(ii) shall apply with respect to the sale, in whole, of the Portfolio Management Business (however structured) and any mandatory prepayment obligations relating to such sale shall arise solely under Section 2.06(b)(ii).
(xv) (A) Investments in and purchases of Portfolio Management Assets made or held by Portfolio JVs or Portfolio Management Subsidiaries to the extent that such Investments or purchases are funded by Persons that are not Affiliates of the Loan Parties and are either joint venturers or investors in or lenders to, such Portfolio JVs or Portfolio Management Subsidiaries; (B) Investments in and purchases of Portfolio Management Assets in an aggregate amount not to exceed, in the case of this clause (B), (x) $20 million of such Investments made in Fiscal Year 2010, and (y) $10 million of such Investments made in each Fiscal Year thereafter; and/or (C) Investments in and purchases of Portfolio Management Assets that are held by Parent or any of its Subsidiaries on the Third Amendment Effective Date to the extent permitted to be made under this Agreement as in effect when such investment or purchase was made; provided that,
notwithstanding any other provision of this Agreement or any other Loan Document, the Parent will not at any time after the Third Amendment Effective Date, make or hold, or permit any of its Subsidiaries to make or hold, any Investments in and purchases of Portfolio Management Assets other than as expressly permitted by this subsection 5.02(f)(xv); and
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Measurement Period Ending |
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Ratio |
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March 31, 2010 |
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5.75:1 |
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June 30, 2010 |
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5.75:1 |
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September 30, 2010 |
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5.75:1 |
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December 31, 2010 |
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5.75:1 |
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March 31, 2011 |
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5.65:1 |
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June 30, 2011 |
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5.50:1 |
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September 30, 2011 |
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5.25:1 |
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December 31, 2011 |
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5.25:1 |
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March 31, 2012 |
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5.00:1 |
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June 30, 2012 |
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4.75:1 |
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September 30, 2012 |
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4.50:1 |
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December 31, 2012 |
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4.50:1 |
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March 31, 2013 and thereafter |
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4.00:1 |
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Measurement Period: |
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Ratio |
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All Measurement Periods ending during 2010 |
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1.80:1 |
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Measurement Periods ending on March 31, 2011 and June 30, 2011 |
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1.85:1 |
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Measurement Periods ending on September 30, 2011 and December 31, 2011 |
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1.90:1 |
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Measurement Periods ending on March 31, 2012 and June 30, 2012 |
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1.95:1 |
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Measurement Periods ending on September 30, 2012 and December 31, 2012 |
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2.00:1 |
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All Measurement Periods ending during 2013 and thereafter |
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2.10:1 |
Each Credit Support Party hereby acknowledges that it has reviewed the terms and provisions of the Existing Credit Agreement and this Third Amendment and consents to the amendment of the Existing Credit Agreement effected pursuant to this Third Amendment. Each Credit Support Party hereby confirms that each Credit Support Document to which it is a party or is otherwise bound and all Collateral encumbered thereby will continue to guarantee or secure, as the case may be, to the fullest extent possible in accordance with the Credit Support Documents the payment and performance of all Obligations under each of the Credit Support Documents to which is a party (in each case as such terms are defined in the applicable Credit Support Document).
Each Credit Support Party acknowledges and agrees that any of the Credit Support Documents to which it is a party or otherwise bound shall continue in full force and effect and that all of its obligations thereunder shall be valid and enforceable and shall not be impaired or limited by the execution or effectiveness of this Third Amendment.
Each Credit Support Party acknowledges and agrees that (i) notwithstanding the conditions to effectiveness set forth in this Third Amendment, the terms of the Existing Credit Agreement and other Credit Support Documents do not require the consent of any Credit Support Party (other than the Borrower) for the effectiveness of the amendments to the Credit Agreement effected pursuant to this Third Amendment and (ii) nothing in the Existing Credit Agreement, this Third Amendment or any other Credit Support Document shall be deemed to require the consent of such Credit Support Party to any future amendments to the As-Amended Credit Agreement.
IN WITNESS WHEREOF, the parties hereto have caused this Third Amendment to be duly executed by their respective officers as of the day and year first above written.
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Borrower: |
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NCO GROUP, INC. |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Executive Vice President, Finance, |
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Chief Financial Officer, Treasurer and |
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Assistant Secretary |
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NCO FINANCIAL SYSTEMS, INC. |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Executive |
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Vice President, Treasurer and |
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Assistant Secretary |
[Signature Page to Third Amendment]
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Subsidiary Guarantors: |
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NCO ACI Holdings, Inc. |
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(f/k/a AssetCare, Inc.) |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Executive |
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Vice President, Treasurer and |
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Assistant Secretary |
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NCO Customer Management, Inc. |
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(f/k/a RMH Teleservices, Inc.) |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer and Treasurer |
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NCO Funding, Inc. |
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By: |
/s/ Gail Ball |
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Name: |
Gail Ball |
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Title: |
Vice President and Treasurer |
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NCO Group International, Inc. |
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By: |
/s/ Gail Ball |
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Name: |
Gail Ball |
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Title: |
Vice President and Treasurer |
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NCO Holdings, Inc. |
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(f/k/a Management Adjustment Bureau Funding, Inc.) |
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By: |
/s/ Gail Ball |
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Name: |
Gail Ball |
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Title: |
Vice President and Treasurer |
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NCO Portfolio Management, Inc. |
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(f/k/a NCPM Acquisition Corporation) |
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By: |
/s/ Gail Ball |
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Name: |
Gail Ball |
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Title: |
Vice President and Treasurer |
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NCO Support Services, LLC |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and |
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Assistant Secretary |
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NCO Teleservices, Inc. |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Executive |
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Vice President, Treasurer and |
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Assistant Secretary |
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NCOP I, LLC |
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By: |
/s/ Joshua Gindin |
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Name: |
Joshua Gindin |
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Title: |
Secretary |
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NCOP II, LLC |
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By: |
/s/ Joshua Gindin |
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Name: |
Joshua Gindin |
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Title: |
Secretary |
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NCOP III, LLC |
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By: |
/s/ Joshua Gindin |
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Name: |
Joshua Gindin |
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Title: |
Secretary |
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NCOP IV, LLC |
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By: |
/s/ Joshua Gindin |
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Name: |
Joshua Gindin |
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Title: |
Secretary |
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NCOP V, LLC |
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By: |
/s/ Joshua Gindin |
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Name: |
Joshua Gindin |
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Title: |
Secretary |
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NCOP VI, LLC |
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By: |
/s/ Joshua Gindin |
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Name: |
Joshua Gindin |
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Title: |
Secretary |
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NCOP VII, LLC |
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By: |
/s/ Joshua Gindin |
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Name: |
Joshua Gindin |
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Title: |
Secretary |
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NCOP VIII, LLC |
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By: |
/s/ Joshua Gindin |
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Name: |
Joshua Gindin |
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Title: |
Secretary |
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NCOP IX, LLC |
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By: |
/s/ Joshua Gindin |
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Name: |
Joshua Gindin |
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Title: |
Secretary |
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NCOP Capital Resource, LLC |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Executive |
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Vice President, Treasurer and |
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Assistant Secretary |
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NCOP Financing, Inc. |
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By: |
/s/ Gail Ball |
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Name: |
Gail Ball |
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Title: |
Vice President and Treasurer |
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NCOP Nevada Holdings, Inc. |
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By: |
/s/ Joshua Gindin |
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Name: |
Joshua Gindin |
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Title: |
Secretary |
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NCOP Services, Inc. |
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By: |
/s/ Joshua Gindin |
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Name: |
Joshua Gindin |
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Title: |
Secretary |
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NCOP/Marlin, Inc. |
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By: |
/s/ Joshua Gindin |
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Name: |
Joshua Gindin |
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Title: |
Secretary |
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RMH Teleservices Asia Pacific, Inc. |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and |
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Assistant Secretary |
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Asset Recovery & Management Corp. |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and |
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Assistant Secretary |
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Coast to Coast Consulting, LLC |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and |
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Assistant Secretary |
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Credit Receivables Corporation I |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and |
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Assistant Secretary |
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Greystone Business Group, LLC |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and |
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Assistant Secretary |
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Gulf State Credit, L.L.C. |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and |
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Assistant Secretary |
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Jennifer Loomis & Associates, Inc. |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and |
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Assistant Secretary |
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Old OSI LLC |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and |
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Assistant Secretary |
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OSI Collection Services, Inc. |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and |
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Assistant Secretary |
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OSI Education Services, Inc. |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and |
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Assistant Secretary |
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OSI Outsourcing Services, Inc. |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and |
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Assistant Secretary |
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OSI Outsourcing Services International, Inc. |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and |
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Assistant Secretary |
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OSI Portfolio Services, Inc. |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and |
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Assistant Secretary |
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OSI Recovery Solutions, Inc. |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and |
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Assistant Secretary |
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OSI SPE LLC |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and |
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Assistant Secretary |
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OSI Support Services, Inc. |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and |
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Assistant Secretary |
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Outsourcing Solutions, Inc. |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and |
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Assistant Secretary |
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PAE Leasing, LLC |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and |
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Assistant Secretary |
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Pacific Software Consulting, LLC |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and |
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Assistant Secretary |
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Payco American International Corp. |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and |
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Assistant Secretary |
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Perimeter Credit, L.L.C. |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and |
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Assistant Secretary |
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Portfolio Acquisitions, LLC |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and |
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Assistant Secretary |
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Professional Recoveries Inc. |
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By: |
/s/ John R. Schwa |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and |
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Assistant Secretary |
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Qualink, Inc. |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and Assistant Secretary |
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Systems & Services Technologies, Inc. |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and Assistant Secretary |
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Tempest Recovery Services, Inc. |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and Assistant Secretary |
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Transworld Systems Inc. |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and Assistant Secretary |
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Union Settlement Administrator, Inc. |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and Assistant Secretary |
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Union Settlement Administrator Holdco, Inc. |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and Assistant Secretary |
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University Accounting Service, LLC |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Treasurer and Assistant Secretary |
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AC Financial Services, Inc. |
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By: |
/s/ Gail Ball |
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Name: |
Gail Ball |
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Title: |
Vice President and Treasurer |
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ALW Financial, Inc. |
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By: |
/s/ Gail Ball |
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Name: |
Gail Ball |
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Title: |
Vice President and Treasurer |
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Compass International Services Corporation |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Executive Vice President, Treasurer and Assistant Secretary |
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Compass Teleservices, Inc. |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer, Executive Vice President, Treasurer and Assistant Secretary |
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FCA Funding, Inc. |
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By: |
/s/ Gail Ball |
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Name: |
Gail Ball |
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Title: |
Vice President and Treasurer |
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FCA Leasing, Inc. |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Assistant Secretary |
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JDR Holdings, Inc. |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Treasurer and Assistant Secretary |
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NCOP X, LLC |
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By: |
/s/ Joshua Gindin |
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Name: |
Joshua Gindin |
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Title: |
Secretary |
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AssetCare, Inc. |
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By: |
/s/ John R. Schwab |
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Name: |
John R. Schwab |
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Title: |
Chief Financial Officer and Treasurer |
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NCOP XI, LLC |
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By: |
/s/ Joshua Gindin |
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Name: |
Joshua Gindin |
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Title: |
Secretary |
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Lenders: |
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LENDER: |
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By: |
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Name: |
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Title: |
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Acknowledged and Agreed: |
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CITIZENS BANK OF PENNSYLVANIA, |
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By: |
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Name: |
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Title: |
[Administrative Agent Signature Page to Third Amendment]
[Signature Page to Third Amendment]